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This Solicitation opportunity from Georgia was posted on February 5, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

WGTC - HVAC Replacement - Building 700

Closed
84800-VTC0000073State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
New
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

5 days ago

DEADLINE

in about 1 month

General Info

Documents

7
PDF, High priority: read this first5 pages · contract-document
High
PDF, High priority: read this firstitb
High
PDF, High priority: read this firstspecial-notice
High
PDF, High priority: read this firstspecifications
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PDF, High priority: read this firstspecial-notice
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PDF, High priority: read this firstitb
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PDF, High priority: read this firstspecifications
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Timeline

1 update
PhaseClosed
Posted

Solicitation

Notice updated

Response deadline changed from Mar 14, 2025 to Mar 4, 2025. The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyWiregrass Georgia Technical College
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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The Technical College System of Georgia is accepting sealed bids on behalf of Wiregrass Georgia Technical College (WGTC) for Building 700 - HVAC Replacement at their Valdosta Campus location, in strict conformity with the project plans, bidding documents, and contract documents associated with this solicitation.
Wiregrass Georgia Technical College is located 4089 Val Tech Road, Valdosta, Georgia 31602. This project has been posted as an electronic bid event within the Team Georgia Marketplace system. The project plans are attached to the bid event. Review the Invitation to Bid document and the Registration and Bid Submission document attached to the bid notice on the Georgia Procurement Registry for more information about this project and the bidding process. 
MANDATORY PREBID CONFERENCE:  Wiregrass Georgia Technical College will be hosting an onsite Mandatory Pre-bid Conference and Site Visit on February 11, 2025, at 10:30 A.M. EST to discuss the scope of work associated with this project. Review the Mandatory Pre-bid Conference document attached to the GPR Bid Notice for more details. 
TECHNICAL ASSISTANCE:  For technical assistance with system registration, accessing the bid event or accessing the bid documents, contact the DOAS Customer Service Help Desk by phone at +1 (555) 000-0000 or by email at contact@example.gov, Monday through Friday, from 8:00 AM to 5:00 PM, excluding State Holidays or any other day state offices are closed such as furlough days or closings in response to inclement weather.

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