Susan D Miller

Susan D. Miller serves as a key procurement lead within the 255-NETWORK Contract Office 15 (36C255) of the Department of Veterans Affairs, responsible for managing complex acquisitions that support the modernization and operational readiness of VA healthcare facilities. Her work centers on securing clinical equipment, facility infrastructure upgrades, and technical support services critical to delivering high-quality veteran care. She oversees the full lifecycle of contracts—from market research and solicitation to award and performance monitoring—ensuring alignment with VA’s strategic goals for medical infrastructure resilience and technological advancement. Her portfolio includes high-stakes procurements involving medical device maintenance, facility systems integration, and environmental compliance services. Miller maintains consistent working relationships with a core group of contractors including JETT’S SPECIALTY CONTRACTING, LLC, MCKENZIE CONSTRUCTION & SITE DEVELOPMENT LLC, HIGHLANDS DEVELOPMENT LLC, RISE COMPANIES, LLC, and MEDICONE MEDICAL RESPONSE OF TENNESSEE, INC. These partnerships reflect a preference for experienced, niche vendors capable of delivering specialized construction, medical response, and facility maintenance services under stringent federal compliance standards. Her contracting approach emphasizes reliability, regulatory adherence, and performance-based outcomes, fostering long-term vendor collaboration grounded in accountability and mission alignment. Her procurement patterns demonstrate a strong orientation toward open competition, with 68.8% of awards issued without set-aside restrictions. However, she actively supports socioeconomic goals, with 27.1% of contracts awarded to service-disabled veteran-owned small businesses and 4.2% to total small business set-asides under FAR 19.5, reflecting a balanced commitment to both efficiency and veteran-centric contracting priorities. Miller’s technical focus lies primarily in NAICS codes 811219 (commercial machinery repair), 532420 (office equipment leasing), 561621 (security systems services), and 561710 (pest control), indicating deep expertise in procuring facility support systems that ensure safe, functional, and compliant healthcare environments. Her domain knowledge spans medical equipment lifecycle management, infrastructure maintenance, and integrated facility services essential to VA’s operational mission.