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A BETTER CONNECTION, INC

UEI: QBAJHN9NHCR4

A BETTER CONNECTION, INC is a federal contractor, registered under UEI QBAJHN9NHCR4. It has been awarded $2,460 in federal contracts. Primary work spans Telephone Answering Services. Top awarding agencies include Department Of Defense.

Contact Information

Registration and classification details

Registration

UEI Code

QBAJHN9NHCR4

Federal Contracting Overview

Award totals, agency breakdown, NAICS distribution, and geographic footprint.

AI Capability Profile

A Better Connection, Inc. provides specialized communication support services, with core capabilities focused on telephone answering and permit-related inquiry management. The company has experience supporting the Department of Defense, where it has delivered permit answering services. The firm op...

Key performance metrics

Award counts and award dollars by type, as prime and as subcontractor.

Awards Count

1

All time

Active

0

Currently performing

Completed

1

Past period of performance

Total Awards

All time

Contracts

Prime · all time

Subcontracts

Sub · all time

Grants

Prime · all time

Subgrants

Sub · all time

Award analytics

Awards by agency, industry, year, award type, size, and place of performance.

Awards by Agency

Department Of Defense$2.5K100%

Awards by NAICS

561421 - Telephone Answering Services$2.5K100%

Awards by Agency Over Time

Awards by Place of Performance

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Live Answering Services

Solicitation # live-answering-services

The Housing Authority of the City of Los Angeles is seeking a provider for live answering, dispatching, and work order entry services. This solicitation is open to various small business designations, including SBA certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone Small Businesses. The opportunity was posted on November 9, 2026, with a response deadline of November 12, 2026. Interested parties should coordinate with the primary point of contact, Hadi Otaky, regarding the requirements for these specialized communication and administrative services.

Housing Authority of the City of Los Angeles

POSTED

about 3 hours ago

DEADLINE

Next-Generation Human Systems Integration Framework and Toolset Prototype

Solicitation # bf1e6a1f-27f8-4540-afec-9134c5890c5e

The Department of Defense is seeking industry, academic, and commercial partners to develop a Next-Generation Human Systems Integration Framework and Toolset Prototype. This initiative aims to replace outdated, document-centric HSI practices with an agile, telemetry-driven approach integrated into digital engineering and DevSecOps workflows. The goal is to move away from retrospective compliance reviews toward continuous, quantitative, and predictive assessments of human-agent teaming to improve decision velocity and operator survivability across multi-domain weapons and autonomous systems. The project addresses critical gaps in current defense acquisition, specifically the lack of digital modeling for human cognitive dynamics and the risks associated with human-AI teaming, such as cognitive overload and automation complacency. The resulting modular prototype must embed real-time HSI evaluation into the digital engineering lifecycle, utilizing verification, validation, and analysis processes to achieve operational test certification. This framework will treat the human operator as a critical system component to reduce fielding timelines and minimize the need for excessive operator training.

Department Of Defense

POSTED

DEADLINE

Rapid Facility Clearance Cohort Pilot: Enabling Classified Technology Assessment and Bi-Directional Collaboration for Joint Operational Problems and Mission Capabilities Priorities

Solicitation # 8ee1fe86-14b2-42dd-974d-14259bd579e8

The Office of the Under Secretary of War for Research and Engineering, in coordination with the Defense Innovation Unit and Mission Engineering and Integration Activity, is establishing a Rapid Facility Clearance Mentorship and Prototyping Cohort. This pilot program addresses the procedural barrier where non-traditional, small-business, and commercial providers cannot access classified work without a Facility Clearance, yet cannot obtain one without a classified contract. Through subcontract relationships with Maximus Federal Services under the ONIX OTA framework, selected participants receive security mentorship and sponsorship for Facility Clearances adjudicated by the Defense Counterintelligence and Security Agency. The primary objective is to allow the government to assess emerging technologies and conduct collaborative dialogue in classified settings to reduce transition risk and accelerate Joint Force capabilities. Participation in the cohort provides a security pathway and potential access to classified technical exchanges but does not guarantee funded technical work, the acquisition of products, or preferential status. Vendors are not paid for participating in the cohort or the sponsorship process and are responsible for all administrative and compliance costs associated with maintaining industrial security programs.

Department Of Defense

POSTED

DEADLINE

PEO-SW: SOF Safety at Sea Assessment Event (AE)

Solicitation # PEO_SW_SOF_Safety_at_Sea_AE

SOFWERX, in collaboration with USSOCOM Program Executive Office SOF Warrior and Naval Special Warfare Command, is hosting an Assessment Event to identify prototype solutions for life raft capabilities and modernized emergency maritime survival supplies for single maritime craft operations. This opportunity is open exclusively to U.S. Persons from industry, academia, and national laboratories. The ultimate goal is to select a solution for program procurement by fiscal year 2029, with prototypes undergoing both operational and developmental testing. Interested parties must submit their capabilities by December 14, 2026. Following a downselect process, selected participants will attend an in-person event at SOFWERX from January 12 to January 14, 2027, to pitch and demonstrate their solutions to an evaluation panel. Successful candidates may enter into various agreements, including Other Transaction Authority, FAR-based contracts, or cooperative research and development agreements. Awardees may be required to comply with NIST SP 800-171 standards for protecting controlled unclassified information.

Department Of Defense

POSTED

DEADLINE

in about 1 month

U.S. AFRICOM INDUSTRY DAY - Tunis, Tunisia (2-4 February, 2027)

Solicitation # W90QVA-27-AFRICOMJ2

U.S. Africa Command is seeking commercial vendors to participate in Industry Sessions held in Tunis, Tunisia, from February 2 to 4, 2027, during the West Africa Shared Security Forum. These sessions serve as a platform for vendors to showcase military technologies, supplies, and services to African Partner nations. Primary areas of interest include geospatial tools, drones and counter-UAS technology, C4ISR systems, cyber security, big data analytics, and administrative consulting. This notice is for market research purposes only and does not constitute a formal request for proposal or a commitment to contract. Interested vendors must submit a Capability Statement by November 12, 2026, detailing their company information, proposed exhibits, and demonstrated operational experience and supply chain capabilities within Africa. Selected participants are responsible for all associated costs, including travel, lodging, and equipment logistics, as the government provides no funding or administrative support. The government intends to notify selected vendors of their participation status by December 15, 2026, with a final acceptance deadline of December 17, 2026.

Department Of Defense

POSTED

DEADLINE

911 Emergency Dispatch and Interagency Communication ServicesThis subcontract for 911 Emergency Dispatch and Interagency Communication Services involves providing continuous 24/7/365 emergency dispatching and communication coordination for prime contractors on USACE projects at Blue Marsh Lake. The scope of work includes dispatching ranger patrols, police, fire, and EMS services, as well as the dissemination of critical data such as warrant checks and vehicle registrations. The service will be performed in Leesport, Pennsylvania, under the Department of Defense via W2SD Endist Philadelphia. To be eligible, the provider must have the jurisdiction to operate a Public Safety Answering Point in Berks County and maintain authorized access to law enforcement databases. The opportunity is categorized under NAICS code 561421.

W2SD Endist Philadelphia

POSTED

DEADLINE

W912BU27QA002: Notice of Intent to Sole Source - 911 Emergency Dispatch Services

Solicitation # W912BU27QA002

The U.S. Army Corps of Engineers, Philadelphia District, intends to award a sole-source contract to the County of Berks, Pennsylvania, for 911 emergency dispatch and interagency communication services supporting the Blue Marsh Lake project. Under solicitation W912BU27QA002, the Berks County Department of Emergency Services is identified as the only reasonably available source capable of meeting the requirements due to its exclusive jurisdiction and ownership of the public safety communication network in the area. The contract, categorized under NAICS code 561421, will provide 24/7/365 coverage from January 1, 2027, through December 31, 2027. The scope of work includes the dispatching of police, fire, and EMS services, as well as the coordination of ranger patrols and the dissemination of critical information such as vehicle registrations and warrants to federal, state, and local agencies. Services will be performed at the Berks County Emergency Management Office in Leesport, Pennsylvania. The action is being pursued under FAR 13.106-1(b)(1). While the government intends to negotiate with the County of Berks, interested parties may submit capability statements to the designated points of contact by November 13, 2026, for evaluation to determine if a competitive acquisition is appropriate.

W2SD Endist Philadelphia

POSTED

DEADLINE

Fraud and Program Non-Compliance Hotline Services

Solicitation # 232854

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for Fraud and Program Non-Compliance Hotline Services to operate telephone and online reporting systems for suspected fraud, program non-compliance, harassment, theft, and workplace violence. The selected provider must provide a toll-free telephone number and a website for report submissions, with telephone intake available in English, Armenian, Russian, Spanish, and Vietnamese. A critical component of the requirement is a secure online administrative portal for authorized HACLA personnel to manage cases, assign investigators, and export data. The provider is also responsible for implementation support, including configuration, testing, and user training, while ensuring all staff with access to reports undergo appropriate background checks. Award selection is based on Best Value, evaluating price alongside qualitative factors such as qualifications, proposed staffing, work plan, intake model, platform capabilities, and transcription functionality. The contract includes strict compliance requirements, including adherence to Executive Order 11246, the Americans with Disability Act, and OSHA regulations. Insurance requirements specify general liability or cybersecurity coverage with HACLA as an additional insured, as well as statutory workers' compensation. Payments are processed via automated deposit within 30 days of receiving monthly invoices submitted in arrears. The contract term begins on an effective date with the possibility of option extensions, and HACLA maintains the right to review and require corrections to services at no additional charge.

Housing Authority

POSTED

DEADLINE

IFB#19-27-LC Phone Crisis Answering & Triage Services

Solicitation # 19-27-LC

The City of Portsmouth, Virginia, is soliciting bids under IFB#19-27-LC for continuous 24/7/365 telephone crisis answering, screening, triage, supportive intervention, and referral or dispatch services. These services are designed to support individuals experiencing mental health, substance use, and developmental disability crises during agency office closures or after-hours routing. The selected contractor must ensure all callers receive a response within 15 minutes and provide technical support for call forwarding, direct dial, and SIP/VoIP routing. Key operational requirements include providing daily feedback to agency staff regarding safety concerns and unusual calls, coordinating with public safety for welfare checks, and maintaining audio recordings in accordance with agency and legal retention requirements. The contract will be awarded to the lowest responsive and responsible bidder on a grant total basis. Bidders must submit their responses electronically via eVA by December 14, 2026, including a completed Vendor Data Sheet with three professional references, a Conflict-of-Interest Statement, and a W-9 form. Compliance with HIPAA, the Americans with Disabilities Act, and the Virginians With Disabilities Act is mandatory, and the contractor must execute a Business Associate Agreement. Pricing is structured around a monthly base rate for up to 400 operator minutes, with additional costs for extra operator minutes, patch minutes, holiday fees, and encrypted messaging. The City emphasizes small business and service-disabled veteran-owned business participation, requiring an M/WBE Business Subcontracting Plan or documentation of good faith efforts. Failure to meet delivery timelines may result in liquidated damages of $500 per day.

City of Portsmouth

POSTED

DEADLINE

in about 1 month

ODH 57672 - BOSC-SFY-27-Complaint Hotline 24/7 Answering Service Version 2

Solicitation # SRC0000042827

The Ohio Department of Health (ODH) is seeking a contractor to provide a 24/7/365 live answering service for its complaint telephone hotlines. This service is designed to improve customer service and expedite the triage and processing of complaints against healthcare facilities, including nursing homes, hospitals, and assisted living facilities. The contractor must ensure all calls are answered live, as voicemails and callbacks are prohibited. Key deliverables include submitting complaints via an ODH web-based form in real-time, providing weekly reports on call volumes, and maintaining manual backup procedures for data capture. The use of artificial intelligence for any part of the answering services is strictly prohibited. The contract is awarded based on best value, evaluating technical narratives, project approach, personnel experience, implementation plans, and a firm fixed-price cost proposal. The initial award period runs through June 30, 2027, with an optional two-year extension through June 2030. High security and confidentiality standards are mandatory, requiring compliance with NIST 800-53 or ISO 27001, HIPAA for protected health information, and IRS Publication 1075 for federal tax information. Additionally, all contract data at rest must reside within the contiguous United States across at least two geographically distant data centers. Proposals must be submitted via OhioBuys, including a technical proposal and a specific cost sheet.

Bureau Of Survey And Cert

POSTED

DEADLINE

DRAFT-Rapid Expandable Modular SCIF Construction Project (REMS) for U.S. Pacific Command

Solicitation # 1fb5fee8-d3b0-42c4-a304-54bed06392a5

The Department of Defense is seeking a contractor to execute the Rapid Expandable Modular SCIF Construction Project for U.S. Pacific Command at Camp H.M. Smith, Hawaii. The project involves the design, fabrication, transport, and installation of a temporary, one-story prefabricated modular administrative Sensitive Compartmented Information Facility on a permanent concrete foundation. This facility must provide secure workspace with concurrent NIPRNET, SIPRNET, and JWICS access for an initial capacity of 140 personnel, with the engineering capability to expand to 229 personnel by Fiscal Years 2028-2029 without requiring de-accreditation or major reconstruction. The primary goal is to overcome the limitations of conventional site-built construction, which is often too slow and disruptive to meet evolving Top Secret/Sensitive Compartmented Information mission requirements. The selected solution must adhere to ICD 705, IC Technical Specifications, and applicable UFC criteria while addressing regional challenges such as seismic activity, high wind loads, salt-air corrosion, and termites. By validating a secure off-site fabrication and chain-of-custody process, this project aims to establish a repeatable business model for accelerating the delivery of accredited secure facilities across the Indo-Pacific theater.

Department Of Defense

POSTED

DEADLINE

NEPA and Cultural Resources Compliance Workflow Modernization Prototype for Army Reserve 63d Readiness Division

Solicitation # fb420221-eb1c-4f01-9757-62730fa6db7f

The U.S. Army Reserve 63d Readiness Division is seeking prototype approaches to modernize and standardize statutory and regulatory due-diligence workflows across its seven-state area of responsibility. The primary focus is on improving the consistency, visibility, and timeliness of National Environmental Policy Act and National Historic Preservation Act compliance processes related to facility maintenance, military construction, and real-property actions. The goal is to address operational inefficiencies such as inconsistent handoffs, duplicate documentation, and limited visibility into pending actions by developing a repeatable, Government-reviewable operating model. This effort aims to integrate work-order tracking, geospatial information, and regulatory correspondence to create an auditable system for decision support. The prototype will be evaluated based on its ability to improve processing timeliness, record traceability, and documentation completeness without requiring the government to procure new software unless identified as a gap. While the contractor will develop the workflow model, the Government retains all final regulatory determinations, compliance approvals, and signature authority.

Department Of Defense

POSTED

DEADLINE

Commander, Navy Installations Command (CNIC) Smart Maintenance Orchestrator Challenge

Solicitation # c922d13c-feef-4034-a736-c38d30c96a2d

The Commander, Navy Installations Command (CNIC) is seeking a software solution to modernize maintenance management across 53 Navy Defense Fuel Support Points (DFSPs). The current system relies on inconsistent, manual, paper-based processes that lack automated notifications and enterprise-level visibility, creating difficulties in verifying compliance and tracking the status of critical fuel assets. The goal is to implement a holistic approach that captures the entire maintenance lifecycle, utilizing programmable logic to automatically trigger follow-on actions and notify responsible operators. The selected provider must design, build, and sustain a scalable system that produces verifiable records of all maintenance and inspections. While the government is open to commercial, custom, or hybrid technical approaches, the solution will be initially validated at one or more operational DFSPs, with a primary focus on high-impact deepwater terminals. This initiative aims to fundamentally transform how maintenance is driven and evidenced rather than simply digitizing existing paper workflows.

Department Of Defense

POSTED

DEADLINE

PEO-FW FANTOM Behavior Integration (A2E) Assessment Event (AE)

Solicitation # PEO_FW_A2E_AE

SOFWERX and USSOCOM Program Executive Office Fixed Wing are hosting an Assessment Event to identify vendors capable of integrating new or existing autonomy behaviors into the Framework of Autonomous Networked Tactical Open Modules software. This initiative supports the Adaptive Airborne Enterprise ecosystem, focusing on Group 2-3 uncrewed systems to enhance capabilities in swarm coordination, distributed decision-making, navigation, and task allocation using the FANTOM Core Software Development Kit. Participation is restricted to U.S. citizens, and the government seeks to establish a catalog of behaviors and evaluate vendor integration capabilities to inform future development. The process consists of four phases, beginning with a submission deadline of November 12, 2026, followed by a downselect period and a virtual Assessment Event from December 15 to 17, 2026. Successful participants may be eligible for various funding vehicles, including OTA, FAR-based contracts, or Cooperative Research and Development Agreements. Awardees may be required to comply with NIST SP 800-171 standards for protecting controlled unclassified information.

Department Of Defense

POSTED

DEADLINE

Emergency Call Monitoring and Telephone Answering ServicesThis subcontract involves providing 24/7 emergency call monitoring and telephone answering services for prime contractors working on Broadland and Orwell Housing Association projects. The selected provider will be responsible for operating telephone answering services, monitoring alarm systems for emergency triggers, and implementing call center protocols to effectively triage and route requests. To successfully execute these duties, the contractor must possess the necessary call center infrastructure and ensure seamless integration with alarm monitoring software. The primary deliverable is a consistently monitored emergency call answering service supported by detailed response logs. This opportunity is issued by Broadland Housing Association Limited under NAICS code 561421. Interested parties must submit their responses by the deadline of November 27, 2026.

Broadland Housing Association Limited

POSTED

DEADLINE

26-011 - Emergency Call Monitoring Services

Solicitation # ocds-h6vhtk-0792d9

Broadland Housing Association Limited and Orwell Housing Association Limited are seeking a supplier for an Emergency Call Monitoring telephone answering service to be performed in East Anglia. This single-stage tender is being conducted under a Competitive Flexible Procedure pursuant to the Procurement Act 2023. The estimated contract value is 224,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029, and a possible two-year extension through March 31, 2031, at the sole discretion of the authorities. Small and medium-sized enterprises are identified as particularly suitable for this opportunity. The award decision will be based on a weighted evaluation consisting of written submission quality at 50 percent, economy price at 30 percent, and interview and presentation quality at 20 percent. Additionally, the authorities will assess exclusion grounds, minimum insurance requirements, and minimum economic and financial standing. Interested parties must submit their responses in English via the designated eSourcing portal by the deadline of November 27, 2026, at 12:00pm, with an enquiry deadline of November 20, 2026. Primary points of contact for the procurement are Barry Ashby for Broadland Housing and Claire Kent for Orwell Housing.

Broadland Housing Association Limited

POSTED

DEADLINE

U.S. Army Long Range Precision Munition Launched Effects Medium Range-Lethal Prototype Integration and Qualification

Solicitation # 11e09f87-099d-4282-abc4-f6a4ce589397

The U.S. Army is seeking prototype approaches for the Long Range Precision Munition (LRPM) to enhance the lethality and operational flexibility of aviation and ground forces. This effort focuses on integrating commercial or modified commercial air vehicles with government-developed payloads, launch systems, and battle-management technologies. The goal is to create a fieldable all-up-round capability capable of operating in contested anti-access/area-denial and PNT-denied environments. The selected performer will be responsible for the integration, testing, qualification, and sustainment of the prototypes, including software and firmware integration, cybersecurity validation, and airworthiness support. While the government will provide technical data packages for the payload section, software baselines, and interface protocols, the performer is responsible for all physical hardware procurement and assembly. This prototype-driven approach aims to generate the technical and manufacturing evidence necessary to support future production and operational fielding decisions.

Department Of Defense

POSTED

DEADLINE

AIR FORCE CRYPTOLOGIC OFFICE COMMERCIAL SOLUTIONS OPENING

Solicitation # FA7037-21-S-C001

The Air Force Cryptologic Office (AFCO) Cyberspace Intelligence Surveillance and Reconnaissance and Multi-Domain Innovation Division is soliciting innovative commercial capabilities through Commercial Solutions Opening FA7037-21-S-C001. The agency is seeking mature technologies and innovative services in Electromagnetic Warfare, Information Operations, and electromagnetic digital communications, with a specific goal of achieving a field demonstration within one year. The procurement process is divided into two phases: Phase I requires the submission of a quad chart and a white paper, while Phase II consists of full proposals by invitation only. Awards may be issued as traditional contracts or Other Transactions (OT), with potential funding ranging from 50,000 dollars to 50 million dollars over a period of performance lasting between one and five years. The evaluation process is based on technical merit, importance to agency programs, and fund availability, utilizing peer or scientific review to select offerors. Successful projects are expected to follow a structure of base period tasks to demonstrate feasibility, followed by option tasks for design, fabrication, testing, and evaluation. Because the work supports DoD ISR-Cyber capabilities, offerors must possess the necessary personnel and facility security clearances to handle classified work independently. All acquired technologies are treated as commercial items under 10 USC 3458 and DFARS 212.70. Submissions are managed by Carissa Heuertz, and the performance location is identified as San Antonio, Texas.

Department Of Defense

POSTED

DEADLINE