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This Solicitation opportunity from Maryland was posted on May 20, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

988 Statewide Learning Collaborative

Closed
BPM044425State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
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Solicitation # Doc842014
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Health Care Finance (DHCF)

POSTED

4 days ago

DEADLINE

in 17 days
NAICS: 561422
New
SLED
RFP-758-2700000097-2 | Contact Center as a Service RFP
Solicitation # RFP-758-2700000097-2
The Cabinet for Health and Family Services (CHFS) in Kentucky is soliciting proposals for a Contact Center as a Service (CCaaS) solution. The selected vendor will be responsible for the design, development, and implementation (DDI) and the full transition of current operations to the CCaaS platform, which includes assuming ownership of approximately 32 toll-free and local numbers. The system must maintain 24/7 availability and utilize a mobile-first user experience based on human-centered design principles. Key deliverables include a project work plan with a RACI chart, a staffing plan, and ADA compliance testing, with a review process managed via a 10-5-5 cycle. Proposals are evaluated based on a technical score (maximum 5,000 points) and a cost score (maximum 2,000 points), with the technical approach being the most heavily weighted factor. To be considered for award, bidders must achieve at least 60% of the maximum technical points. Submissions must be delivered in three separate parts—Technical, Cost, and Proprietary—via the Commonwealth eProcurement System by January 29, 2027. Vendors must comply with strict security and legal standards, including the Protection of Personal Information Security and Breach Investigation Procedures and Practice Act, and must notify the Commonwealth of any data breaches within 72 hours. Payment is issued within 30 working days following the acceptance of goods or services.
Frankfort, KY

POSTED

5 days ago

DEADLINE

in 3 months

AI Contract Overview

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The Maryland Department of Health's Behavioral Health Administration has issued a solicitation for a project titled "988 Statewide Learning Collaborative," aimed at enhancing coordination between Maryland's 988 crisis hotline and local 911 public safety answering points. The primary goal is to develop and facilitate a learning collaborative that brings together local 988 centers, 911 agencies, and other relevant stakeholders to establish effective bi-directional communication and triaging processes for behavioral health crisis calls. This initiative seeks to improve response times, ensure appropriate resource allocation, and foster seamless collaboration during behavioral health emergencies across the state. The contract is valued between $50,000 and $200,000 and is open for responses until June 7, 2024. It is managed by the Maryland Department of Health & Mental Hygiene, with a focus on statewide implementation within Maryland. Interested organizations can contact Crystal Hack via email for further details. The project emphasizes building a coordinated approach to behavioral health crisis response, leveraging stakeholder engagement, and improving overall crisis management infrastructure across Maryland.

Documents

1
PDF, High priority: read this firstrfp
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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMaryland Department of Health & Mental Hygiene
Contacts1 person available
OfficeN/A

Full Description

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The Maryland Department of Health (MDH or the Department), Behavioral Health Administration (BHA), is issuing this Request for Applications (RFA) to plan and facilitate a learning collaborative with local 988, 911, and other stakeholders to achieve bi-directional coordination and triaging of behavioral health crisis calls between the Maryland 988 crisis hotline call centers and the local 911 public safety answering points.

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