This Solicitation opportunity from Government of Canada was posted on June 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

Acquisition et déploiement d'une solution de centre de contact client infonuagique pour la Ville de Laval

Closed

20145446International

Submission Closed07/02/2026, 03:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

SLED

Member Pharmacy Support and Call Center Services

POSTED

DEADLINE

Contact Center Services RFP-1

Solicitation # 26-83111500-RFP

The Florida Department of Management Services has issued a solicitation for Contact Center Services under RFP No. 26-83111500-RFP, establishing a three-year State Term Contract with the potential for multiple statewide awards. The contract requires comprehensive contact center capabilities including Automatic Call Distribution, Interactive Voice Response in English, Spanish, and Creole, call recording, workforce management, and advanced reporting and analytics. All performance must occur within the United States, with strict prohibition against offshore subcontracting, and vendors must submit a formal attestation to this effect. Responses are evaluated on a best-value basis using a combination of technical and cost proposals, with technical merit carrying a maximum weight of 660 points and cost up to 500 points, for a combined score of 1,160. To be considered, proposals must achieve a minimum of 600 technical points, with scoring based on adjectival ratings for each technical prompt, emphasizing overall approach, staffing, transition planning, and service innovation. Compliance with Florida statutes is mandatory, including certification of a drug-free workplace, adherence to E-Verify requirements, and submission of detailed forms regarding conflict of interest, non-collusion, subcontractor disclosure, and vendor registration with the Florida Department of State. The contract incorporates enterprise standard terms and conditions, along with general contract conditions that govern order placement, contract administration, and performance obligations. All services must be delivered across the State of Florida, with the Government retaining full authority to inspect and accept work at contractor or customer sites, including remote agent locations. Contractors are required to provide electronic invoices via EDI 810 or PO Flip through the MyFloridaMarketPlace system, and must ensure all personnel meet security and privacy standards including CJIS, HIPAA, PCI-DSS, NIST 800-53, and SOC 2. Personnel qualifications, background screenings, and approval by the Customer are mandatory, and any subcontracting requires prior written consent. The contracting officer, Evan McLaughlin, is the primary point of contact, and a Contracting Officer’s Representative will be named post-award. While detailed pricing information is not available as cost proposals remain blank in the solicitation materials, the contract structure allows for monthly ceiling rates applicable to service categories, with renewal options subject to availability of appropriations.

Department of Management Services

POSTED

DEADLINE

24/7 Customer Service and Reservation SystemThe 24/7 Customer Service and Reservation System subcontract, managed by COSPD Purchasing in Massachusetts, involves the operation of a multilingual customer service and trip booking system. The project requires the implementation of real-time tracking, call center support, and full digital platform integration to ensure seamless service delivery. The contract is categorized under NAICS code 561422 and will be performed at the Washington Street location in Salem, Massachusetts. Interested parties must submit their responses by the deadline of August 31, 2026, following the posting date of August 17, 2026.

POSTED

DEADLINE

Solicitation # WS5725403332

Amtrak has issued solicitation WS5725403332 for a Support Services RFP to manage and operate its Service Desk, Incident Management, Field Support, and NOC Operations teams. The response deadline for this federal organization opportunity is September 18, 2026. A pre-proposal conference is scheduled for August 21, 2026, from 3:00 PM to 3:45 PM EST. Interested parties must email Thanh Dickey at thanh.dickey@amtrak.com by 12:00 PM EST on August 20, 2026, to be included in the conference or to direct any questions regarding the RFP.

POSTED

DEADLINE

Transcription & Editorial Support ServicesThe Office of Court Administration in Texas is seeking a subcontractor for Transcription and Editorial Support Services. This contract focuses on the post-proceeding processing of court records and legal documents, specifically requiring audio-to-text conversion, editing, proofreading, and formatting to ensure high-quality assurance of all legal transcripts. The opportunity is categorized under NAICS code 561422. Interested parties must submit their responses by the deadline of September 1, 2026. Further details and submission guidelines can be accessed through the Texas SmartBuy portal.

Office of Court Administration

POSTED

DEADLINE

Administrative and Case Management SupportThis subcontract opportunity with the Department of Justice, managed by Eousa-Acquisitions Staff, seeks a provider to deliver ongoing administrative support for case management systems, tracking, and the coordination of legal documentation. The project is designated as a total Small Business Set Aside under NAICS code 561422 and will be performed in Houston, Texas. Interested parties must submit their responses by August 25, 2026, following the posting date of August 11, 2026. Further details regarding the submission process can be found through the provided government workspace link.

Eousa-Acquisitions Staff

POSTED

DEADLINE

Unified Communications and Contact Center Solutions

Solicitation # 092926

Sourcewell, a Minnesota state local government unit, is seeking proposals for Unified Communications and Contact Center Solutions to establish a procurement vehicle for its Participating Entities. These entities encompass a wide range of public agencies, including governmental, tribal, nonprofit, and educational institutions across the United States and Canada. The solicitation specifically encourages participation from small, minority-owned, women-owned, and veteran-owned business enterprises as either prime contractors or subcontractors. Interested parties must submit their proposals exclusively through the Sourcewell Procurement Portal by the deadline of September 29, 2026, at 3:30 p.m. Central Time. Late submissions will not be accepted. The primary point of contact for this solicitation is Tara Wolff, and further details can be accessed via the official procurement portal or the provided public purchase link.

POSTED

DEADLINE

ITS60 RFQ for Saas Customer Support System

Solicitation # RFQ 2027.02

The Massachusetts Office of the Inspector General (OIG) is seeking a cloud-based SaaS customer support and ticketing system through Request for Quotation BD-27-1059-MAOIG-MAOIG-132087, issued on August 4, 2026, with responses due by August 24, 2026. The system must support approximately 7,200 annual public inquiries across multiple channels, including web, email, and phone, while integrating seamlessly with existing systems such as the Avaya phone platform, Microsoft Suite, and the OIG website. The platform must provide omnichannel intake, automated ticketing workflows with SLA tracking, a self-service portal, a searchable knowledge base, real-time reporting with exportable analytics, and robust security features including multi-factor authentication, single sign-on, role-based permissions, and audit logging. The vendor must also implement API connectivity with Power BI, an LMS, and an AI chatbot, and support a user structure of two administrators and approximately 25 regular users. The preferred contract term is three years with optional renewals, and the selected vendor will be required to execute the OIG Confidentiality Agreement and a Statement of Work post-award. Proposals must be submitted exclusively via email to rfr.responses@mass.gov and include a detailed written description of the SaaS product, a training and implementation plan, a proposed contract term with renewal options, a comprehensive cost breakdown covering implementation and annual fees, evidence of vendor history and qualifications, and contact information for three client references. Evaluation will be based on best overall value using a trade-off approach, weighing technical solution, implementation capability, vendor experience, and price without assigned numerical weights or adjectival ratings. Payment will follow the Commonwealth Bill Payment Policy, with invoicing directed to Marcelle Payen, CFO, at 1 Ashburton Place, Boston, MA 02108. No formal FAR clauses, security clearances, socioeconomic certifications, or CAGE/UEI requirements are mandated. The anticipated award date is October 12, 2026, and performance will be centered at the OIG’s Boston office, though the service is entirely cloud-based. There are no specified page limits, file types, or submission portals beyond email, and no FOB terms, packaging requirements, or formal CLIN structures apply.

MAOIG - Office of the Inspector General

POSTED

DEADLINE

Senior Customer Service Representative StaffingThe City of Austin is seeking qualified vendors to provide senior-level customer service representatives to support COA Tech programs, with responsibilities including direct public interaction, case management, and timely service delivery. These representatives must possess the experience and expertise to handle complex inquiries, ensure high-quality customer experiences, and maintain compliance with program standards. The contract is structured as a subcontract and falls under NAICS code 561422, which corresponds to temporary help services, indicating the nature of the staffing support required. Solicitations are open with a response deadline of September 1, 2026, and the opportunity was posted on August 3, 2026. There is no set-aside classification specified, and the place of performance and organizational details are not provided in the data, though the work is tied to city operations in Texas. All proposals must demonstrate the ability to deliver skilled personnel capable of functioning effectively within a public-sector environment, with emphasis on professionalism, responsiveness, and operational reliability. Interested parties should access the full solicitation through the provided online portal for additional requirements and submission guidelines.

POSTED

DEADLINE

Customer Service and Order SupportThis contract involves providing multichannel customer support services for end recipients of promotional goods, handling inquiries related to order status, shipment tracking, and issue resolution through various communication channels. The work is being procured as a subcontract under the Department of Agriculture’s Kentucky office, with performance expected to be conducted remotely or across unspecified locations marked as “Other.” The primary focus is on delivering timely and accurate support to ensure customer satisfaction for recipients of promotional items distributed under agency initiatives. The solicitation was posted on July 28, 2026, with a response deadline of August 28, 2026, and is classified under NAICS code 561422, which corresponds to call centers and other administrative support services. Only qualified subcontractors with proven experience in customer engagement, order systems, and multimodal support platforms are expected to respond, with no set-aside designation specified for small or disadvantaged businesses.

Department of Agriculture

POSTED

DEADLINE

Solicitation # HHS0016867

The State of Texas, through the Texas Health and Human Services Commission, is seeking a single qualified Enrollment Broker to manage comprehensive enrollment, outreach, financial contribution, and fund management services aimed at enhancing the client experience. This contract requires the contractor to execute all aspects of Enrollment Broker Operations in strict alignment with the solicitation specifications, ensuring seamless coordination and delivery of services statewide. The contractor will be responsible for proactive client engagement, accurate financial assessments, and effective management of related funds to support program accessibility and efficiency. The solicitation, identified as HHS0016867, was posted on July 8, 2026, with responses due by September 4, 2026, at 4:30 PM Central Time. The contract is directed by the Texas Health and Human Services Commission and will be performed throughout the state of Texas. Primary point of contact for inquiries is Amy Castro, reachable via email at amy.castro@hhs.texas.gov or phone at 512-776-6155. The solicitation is open to qualified entities through the Texas SmartBuy portal, with no specific set-aside or NAICS code designated.

Health and Human Services Commission

POSTED

DEADLINE

Call Center and Customer Scheduling Services

CLC - Cape Light Compact JPE

POSTED

about 1 month ago

DEADLINE

in 18 days

AI Contract Overview

La Ville de Laval lance un appel d’offres pour l’acquisition et le déploiement d’une solution de centre de contact client infonuagique, visant à moderniser ses services d’interaction avec les citoyens. La soumission doit être déposée au plus tard le jeudi 18 juin 2026 à 10 h 30 à la réception du Service du greffe, situé au 3131, boulevard Saint-Martin Ouest, 4e étage, bureau 430, pendant les heures d’ouverture du lundi au vendredi de 8 h 30 à 12 h 00 et de 13 h 00 à 16 h 30. Les documents de l’appel d’offres ne sont accessibles que via le Système électronique d’appel d’offres (SEAO) à l’adresse www.seao.gouv.qc.ca, et les soumissionnaires doivent vérifier régulièrement la plateforme pour tout addenda pouvant modifier la date limite ou la procédure. Les soumissions seront ouvertes publiquement le jour de la date limite à 11 h dans la salle 120 au rez-de-chaussée du même bâtiment. Le contrat porte le numéro 20145446 et relève du code NAICS 561422, concernant les services de gestion des centres d’appel. Le point de contact principal est Éric Lécrouart, autorité contractuelle, joignable à approvisionnement@laval.ca. Les bureaux de la Ville seront fermés le 18 mai 2026, mais cela n’affecte pas la date limite de soumission, qui demeure le 18 juin 2026.

General Info

Ville de Laval seeks cloud customer contact center bids by June 18, 2026, with in-person delivery.

Agency

Government of Canada → Ville de LavalView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Laval, CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 2

Solicitation

Response DeadlineJul 2

Deadline has passed

Submission Closed

07/02/2026, 03:30:00 PM UTC

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyGovernment of Canada → Ville de Laval

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → Ville de Laval

View Agency Profile

Office AddressN/A

Contacts

Lécrouart ÉricContracting Authority

contact@example.gov

Full Description

AVIS DE PUBLICATION DOS-3353 Acquisition et déploiement d'une solution de centre de contact client infonuagique pour la Ville de Laval Date limite de réception des soumissions : Jeudi 18 juin 2026 à 10 h 30 *** Veuillez noter que nos bureaux seront fermés le 18 mai 2026. Les soumissions doivent être déposées à la réception du Service du greffe située au 3131, boulevard Saint-Martin Ouest, 4e étage, bureau 430, du lundi au vendredi de 8 h 30 à 12 h 00 et de 13 h 00 à 16 h 30. Elles doivent être reçues au plus tard à 10 h 30 le jour de la date limite de réception des soumissions de l’appel d’offres à défaut de quoi elles ne pourront être acceptées. Les documents d’appel d’offres, ainsi que les modifications à ces documents ne peuvent être obtenues que sur le système électronique d’appel d’offres («SEAO») à l’adresse www.seao.gouv.qc.ca. Les soumissions reçues seront ouvertes publiquement à 11 h le jour fixé comme date limite de réception des soumissions de l’appel d’offres, dans la salle 120 situé au rez-de-chaussée du 3131, boulevard Saint-Martin Ouest. Veuillez noter que la date limite de réception des soumissions ainsi que la date d’ouverture des soumissions prévues au présent avis pourraient être reportées par la publication d’un addenda sur le SEAO. Il est de la responsabilité des soumissionnaires de faire cette vérification avant le dépôt de leur soumission.