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This Solicitation opportunity from Indiana was posted on May 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

After-Hours Answering Services

Closed
RFQual-47COR-19State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421
New
Federal
Telephone Operator Support Services l KCVA | Base plus four (4) option years
Solicitation # 36C25526Q0654
The Department of Veterans Affairs Network Contracting Office has issued solicitation 36C25526Q0654 for a firm-fixed-price contract to provide 24/7 on-site telephone operator and telecommunications support services for the Kansas City VA Medical Center and its associated sites. This requirement is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421. The contract structure consists of a base year starting October 1, 2026, with four optional extension years. The contractor is responsible for providing all personnel, management, and resources to handle internal and external call routing, emergency communications, alarm monitoring, and message delivery. Performance is measured against strict service levels, including an average speed of answer of 10 seconds or less, a maximum ring duration of 30 seconds, and an abandonment rate below 5 percent. Award decisions will be based on the most advantageous offer to the government, where non-price factors—specifically staffing and key personnel, the training plan, and quality review processes—are significantly more important than price. The contractor must adhere to rigorous security and privacy standards, including HIPAA compliance, VA cybersecurity directives, and personnel vetting. Invoicing is managed electronically through the Tungsten EIPP system, and performance is monitored via a Quality Assurance Surveillance Plan using a rating scale from Unacceptable to Superior.
255-NETWORK Contract Office 15 (36C255)

POSTED

2 days ago

DEADLINE

in 5 days
NAICS: 561421
SLED
24-Hour Answering Service
Solicitation # PKS-RFP-27-0440
The City of Phoenix Parks and Recreation Department is soliciting offers under RFP PKS-RFP-27-0440 for a professional 24/7 bilingual inbound call center service. The selected vendor will handle calls regarding public safety, observations, and general concerns in City parks, utilizing City-provided scripts and FAQs. Key deliverables include the implementation of a secure, mobile-accessible online portal for real-time data access, the provision of searchable call logs in Excel or CSV format, and the delivery of quarterly and annual trend analysis reports. The contractor must also provide year-round technical support and maintain records for 24 months. The procurement process emphasizes strict compliance with federal and local regulations, including FTA federal certifications, Buy America requirements, and the City's Disadvantaged Business Enterprise (DBE) and Small Business Participation Plan. Award decisions will be based on a points-based scoring method to identify the most advantageous offer. Administrative requirements include a default payment term of net 45 days, though prompt payment discounts and a Single Use Account program are available. Contractors must adhere to non-discrimination policies, maintain a positive safety record, and grant the City audit rights for five years following contract completion. All offers must be submitted electronically through the City's procurement portal.
Parks and Recreation

POSTED

30 days ago

DEADLINE

in 11 days

AI Contract Overview

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The Marion County Coroner’s Office is seeking qualified vendors to provide after-hours answering services that function as a direct extension of its public-facing operations, specifically handling sensitive communications related to death investigations. Vendors must deliver trauma-informed, professional call responses using guided scripts to notify families, coordinate with hospitals and law enforcement, and relay critical messages to deputies within minutes of receipt. The services require secure telephony infrastructure with robust call recording, screen capture, and real-time monitoring dashboards to track performance metrics such as average speed to answer, abandon rate, and call duration. Must maintain documented disaster recovery and data breach response plans, ensure compliance with Indiana confidentiality laws, and operate under strict data protection protocols. The contract is for a one-year term with an option for renewal based on performance, and all work must be performed within Marion County, Indiana. Vendors must demonstrate extensive experience in crisis communication and trauma-informed service delivery, with staff trained in grief-sensitive protocols. Key requirements include E-Verify compliance, provision of insurance naming the City of Indianapolis as an additional insured, and adherence to socioeconomic participation goals requiring disclosure of MBE, WBE, VBE, and DOBE subcontracting involvement. Offerors must certify they are not debarred, have no conflicts of interest, and are not employing unauthorized workers. Proposals must be submitted electronically via the City’s procurement portal by 12:00 PM Eastern Time on May 29, 2026, and are evaluated based on technical qualifications and performance capability rather than pricing, suggesting a best-value selection approach. All submissions must be in PDF format, and late responses will be rejected without exception. No contract value is disclosed, and the award is contingent upon funding availability, with payments made via City check, purchase card, or ACH within 30 days of invoice receipt.

General Info

Marion County Coroner seeks vendors for after-hours answering services, proposals due May 29, 2026.

Agency

Indiana → Purchasing DivisionView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

IN, USA

Set-Aside

NONE

Documents

(3)

RFQ After-Hours Answering Services RFQUAL-47COR-19

PDFrfq

RFQ After-Hours Answering Services RFQUAL-47COR-19

PDFrfq

Professional Services Agreement - Consolidated City of Indianapolis and Marion County

PDF13 pagescontract-document

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyIndiana → Purchasing Division
Contacts2 people available
OfficeIndianapolis, IN, 46204, USA
Organization / Agency
Indiana → Purchasing Division
View Agency Profile
Office AddressIndianapolis, IN, 46204, USA
Contacts
Mark CierzniakSpecification Writer

Full Description

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The Marion County Coroner's Office (MCCO) is seeking qualified vendors to provide after-hours answering services that serve as a direct extension of the Office's operations and public-facing customer service.

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Same awarding agency

NAICS: 332992
New
SLED
Term agreement for purchase of Ammunition for Law Enforcement and Related Agencies
Solicitation # RFB-11EAL-225
Solicitation RFB-11EAL-225 is a request for a one-year term agreement to provide new, factory-standard ammunition and specialized tactical devices for the Indianapolis Metropolitan Police Department, Marion County Sheriff’s Office, and other city agencies. The procurement includes a wide range of items, including 9mm duty rounds, .308 match and tactical ammunition, .38 special cartridges, and various flash-sound devices, grenades, and breaching projectiles. All ammunition must meet strict quality standards, including a malfunction rate not exceeding one in 100,000 rounds, specific ballistic penetration and expansion requirements, and the use of virgin brass casings. The contract allows for a maximum price increase of 5% via an escalator clause and requires a minimum one-year warranty from the date of acceptance. Bids are due by 10:00 a.m. Eastern Time on October 1, 2026, and can be submitted electronically via the OpenGov portal or delivered as hard copies to the City County Purchasing Division in Indianapolis. The award will be granted to the lowest responsive and responsible bidder, though the City reserves the right to split the award between multiple vendors. Evaluation is based on price, technical compliance, and the submission of required documentation, such as the Non-Collusion Affidavit and MBE-WBE-VBE-DOBE forms. Delivery is specified as FOB Destination, Freight Prepaid and Allowed, with all shipping costs included in the unit price. Payment is handled via City/County check, purchasing card, or ACH, provided a valid purchase order is in place.
Small Arms Ammunition Manufacturing

POSTED

about 22 hours ago

DEADLINE

in 19 days
View Details
NAICS: 561622
New
SLED
Locksmith Services
Solicitation # RFQ-15IFD-593
The City of Indianapolis and Marion County, through its Purchasing Division, is soliciting quotes under RFQ-15IFD-593 to establish one or more term contracts for comprehensive locksmith services. The primary beneficiary is the Indianapolis Fire Department, though other city agencies may also utilize the contract. The scope of work includes maintaining master key systems, key control and duplication, installation and repair of panic bars, emergency exit devices, door closers, hinges, and personal locker locks. All replacement parts must be factory new, and the contractor must maintain all necessary manufacturer certifications and adhere to OSHA standards. The contract requires strict response times, with emergency calls addressed within four hours and scheduled calls within forty-eight hours. Awarding will be based on the overall lowest, responsive, and responsible quote, with the possibility of splitting the award between multiple vendors. Eligible bidders must demonstrate at least three years of experience providing similar services to commercial and residential properties and must be licensed and insured. Pricing is subject to an escalator clause limiting increases to 5 percent over the term of the agreement. Submissions are due by September 23, 2026, at 10:00 a.m. Eastern Time, and can be delivered electronically via the OpenGov portal or as hard copies to the City County Purchasing Division in Indianapolis. Required documentation includes a Bid Acknowledgement Form, Affidavit of Non-Collusion, and MBE-WBE-VBE-DOBE forms. Payment will be issued via city check, purchasing card, or ACH at the city's discretion. The agreement is governed by the laws of the State of Indiana and includes mandates for non-discrimination and confidentiality.
Locksmiths

POSTED

4 days ago

DEADLINE

in 11 days
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NAICS: 811310
SLED
Term Agreement for Air Compressor & Cascade System Maintenance and Testing Services
Solicitation # RFB-15IFD-603
The City of Indianapolis and Marion County are seeking a term agreement under solicitation RFB-15IFD-603 for the maintenance, testing, and repair of 11 air compressor units used by the Indianapolis Fire Department for its SCBA and SCUBA programs. The scope of work includes regular inspections and preventive maintenance of Mako and Eagle Air units, as well as the provision, installation, and calibration of a new Breathing Air Cylinder Fill System. This system must be capable of filling at least three SCBA and two SCUBA cylinders simultaneously, with air plumbing rated for 6000 psig and certification to fill 5500 psi cylinders. All equipment and services must adhere to current NFPA, OSHA, and UL standards. Bids are due by September 24, 2026, at 10:00 a.m. Eastern Time, with hard copy submissions required to be delivered to the City County Purchasing Division. The contract will be awarded to the lowest responsive and responsible bidder, though the City reserves the right to split the award. Required submission documents include a non-collusion affidavit, nepotism form, and MBE-WBE-VBE-DOBE certifications, with specific goals for minority and women-owned business participation. The successful vendor must provide a minimum one-year warranty on all parts and labor and must accept payment via check, purchasing card, or ACH. Delivery of the new system is expected within 90 calendar days of a valid purchase order.
Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

POSTED

8 days ago

DEADLINE

in 12 days
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