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After-Hours Call Center and Dispatch Operations

Active

State & Local

Response Deadline10/15/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for After-Hours Call Center and Dispatch Operations supports prime contractors working on City of Tampa Mobility and Water Department projects. The selected provider will manage professional answering and dispatching services, utilizing live operators to verify service areas and deploy personnel according to established protocols. To ensure accessibility and inclusivity, the contractor must provide bilingual English and Spanish interpretation as well as TRS/IP-relay capabilities. Administrative requirements include the delivery of daily XML call reports, transaction emails, and the maintenance of updated employee call-out lists. This opportunity falls under NAICS code 561422 and is associated with the Water Distribution agency in Florida. Interested parties should note the response deadline of October 15, 2026.

General Info

Bilingual after-hours call center and dispatch services for City of Tampa water projects.

Agency

Florida → Water Distribution

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-P-00594.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

After Hours Answering Service

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 12

subcontract

Response DeadlineOct 15

Submission deadline

Response Deadline

10/15/2026, 07:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyFlorida → Water Distribution

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Water Distribution

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs professional answering, dispatching, and reporting for prime contractors on City of Tampa Mobility and Water Department projects. Handles incoming calls via live operators, verifies service areas, and dispatches personnel per established protocols. Provides TRS/IP-relay capabilities and bilingual English/Spanish interpretation. Delivers daily XML call reports, transaction emails, and updated employee call-out lists.

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