BB26-5 CAHPS Survey

This contract, issued by the Utah Division of Purchasing and conducted by the Utah Department of Health and Human Services, aims to secure a vendor capable of conducting comprehensive consumer satisfaction surveys for various health plan enrollees, including medical, dental, and medical home patients. The contract is set for a duration of five years, with the vendor required to guarantee pricing for at least the first year. The procurement process emphasizes selecting the highest-scoring responsive and responsible vendor, with the potential for a single award based on evaluation criteria aligned with Utah procurement laws. The scope of work mandates the contractor to administer annual and ad hoc surveys, ensuring compliance with NCQA guidelines, and to handle survey logistics such as mailing, telephone follow-ups, and data submission to national benchmarking databases. The contract size is estimated to range between 500,000 and 2,000,000 dollars, reflecting the scope and importance of the survey activities. Vendors responding to this RFP must adhere to strict prerequisites outlined in multiple guidance documents, including certification requirements, communication protocols, and submission procedures. They are also required to submit both redacted and non-redacted versions of their proposals to protect sensitive business information, with confidentiality claims governed by Utah’s GRAMA statutes. The procurement process involves a question-and-answer period, response deadlines, and policies on price guarantees, emphasizing transparency and compliance with state laws. Overall, the contract seeks a qualified vendor capable of delivering high-quality, compliant survey services that will provide valuable insights into consumer satisfaction across Utah’s health programs, supporting ongoing quality improvement efforts within the state's healthcare system.