This Government Contract opportunity from Mississippi was posted on May 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Call Center Operations and Staffing

Closed

State & Local

Submission Closed06/24/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Solicitation # DOC844161

Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.

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POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

The contract involves providing comprehensive call center operations and staffing services to support the Mississippi Department of Health in conducting BRFSS and PRAMS telephone interviews. The contractor is responsible for supplying the necessary call center infrastructure, along with trained interviewers to carry out data collection. Additionally, the scope includes workforce management, ensuring the presence of supervisor oversight, delivering ongoing training to staff, and providing technical support to maintain smooth and effective operations. The contract is a subcontract opportunity with an application deadline set for June 24, 2026. It falls under NAICS code 561422, which pertains to telemarketing and call center services. While specific details about the place of performance or point of contact are not provided, the contract supports health survey initiatives which are critical for public health data gathering in Mississippi. This opportunity emphasizes the need for experienced call center management and skilled personnel to effectively administer these health-related telephone interviews.

General Info

Provide call center services, staffing, training, and supervision for Mississippi health survey interviews.

Agency

Mississippi → MS DEPT of HEALTHView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

MS, USA

Set-Aside

NONE

Documents

This scope was carved out of 3160008067.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

The Mississippi State Department of Health (MSDH), Office of Procurement, will accept submissions until 10:00 a.m. CST, Wednesday, June 24, 2026, from interested bidders to provide Behavioral Risk Factor Surveillance System (BRFSS) and Pregnancy Risk Asse

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 28

subcontract

Response DeadlineJun 24

Deadline has passed

Submission Closed

06/24/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyMississippi → MS DEPT of HEALTH

ContactsNo contacts available

OfficeN/A

Organization / Agency

Mississippi → MS DEPT of HEALTH

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide call center infrastructure and trained interviewers for conducting BRFSS and PRAMS telephone interviews, including workforce management, supervisor oversight, training, and technical support.