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This Solicitation opportunity from Georgia was posted on February 28, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Call Center Services

Closed
PE-66098-NONST-2024-000000037State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
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POSTED

2 days ago

DEADLINE

in 22 days
NAICS: 561422
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HRBCC
Solicitation # N69199HRBCCFY272
The Department of the Navy (DON) is seeking a contractor to establish and operate the Civilian Human Resources Benefits Contact Center (HRBCC), a dedicated single-service center providing technical guidance and support to current, separated, and prospective Navy civilian employees worldwide. This Firm-Fixed-Price commercial contract, set aside for 8(a) small businesses under NAICS 561422, requires the provision of all personnel and management necessary to advise employees on federal benefit programs, including FEHB, FEGLI, TSP, FEDVIP, FSAFEDS, and FLTCIP, as well as retirement support via the Online Retirement Application. The center will operate Monday through Friday from 7:30 AM to 7:30 PM ET, with extended hours during the final three business days of open season. Key personnel requirements include a Contact Center Manager, Lead Functional Assistant, and Computer Specialist, with strict limitations on substitutions during the first 120 days of performance. The contractor must adhere to rigorous security and compliance standards, including DFARS 252.204-7012 for safeguarding Controlled Unclassified Information, providing a secure document upload portal, and ensuring ADA compliance through toll-free TTY/TDD capabilities. Performance will be measured via a Quality Assurance Surveillance Plan (QASP) utilizing AI-assisted scoring for 100% of inbound calls. Interested respondents must provide capability statements, relevant past performance from the last five years, and verification of their facilities clearance level or DCSA NISS status.
Navsup Flt Logistics Ctr Norfolk

POSTED

5 days ago

DEADLINE

in about 1 year

AI Contract Overview

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The City of Sandy Springs is seeking to establish a contract for Call Center Services to support its staff by acting as the primary point of contact for inquiries from residents and stakeholders. The contract aims to enhance communication efficiency and ensure timely responses to various questions and concerns related to city services. The solicitation, identified as number 66098 SANDY PE-66098-NONST-2024-000000037, was posted on February 28, 2024, with a response deadline of April 3, 2024. The services are to be provided within the state of Georgia, under the NAICS code 561422, which pertains to customer service call centers. Interested vendors are encouraged to contact the primary point of contact, Edward McAdoo, via email at [email hidden] or by phone at [phone hidden] for further details. The contract is managed by the Georgia Statewide Longitudinal Data System (SLED) organization, and the procurement process is open for qualified service providers to submit proposals. The goal is to ensure a streamlined and effective communication channel between the city and its constituents, supporting the city's commitment to responsive and accessible public service.

General Info

Documents

1

RFP 24-044 Call Center Services

PDF, High priority: read this first42 pages · rfp
High

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Timeline

1 update
PhaseClosed
Posted

Solicitation

Notice updated

Solicitation number changed from 66098 SANDY PE-66098-NONST-2024-000000037 to PE-66098-NONST-2024-000000037.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGeorgia → City of Sandy Springs
Contacts1 person available
OfficeN/A
Office AddressN/A

Full Description

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Provide Call Center support to City staff by serving as the single point of contact for inquiries to the City of Sandy Springs.

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