This Solicitation opportunity from Florida was posted on December 8, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Claims System Modernization

Closed

ITN-14535State & Local

Submission Closed01/30/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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AI Contract Overview

The Florida Department of Financial Services (DFS) has issued Invitation to Negotiate (ITN) number ITN-14535, seeking to modernize its Online Liquidation Claims Processing System (OLCP) used by the Division of Rehabilitation and Liquidation (DRL). The primary goal is to replace the aging OLCP with a modern system that enhances workflow automation, improves customer service, scalability, and system stability. This solicitation anticipates awarding a single contract, although the Department reserves the right to make no award should it be in the state's best interest. The procurement process emphasizes a best-value evaluation methodology balancing technical merit, risk mitigation, stakeholder experience, and cost effectiveness rather than solely focusing on low price. Respondents must submit comprehensive proposals structured into five volumes, addressing technical capacity, price details using a specified Excel template, certifications, contract exceptions, and optional innovative services. The submission deadline is January 30, 2026, and proposals must be physically delivered to the Department’s Office of Purchasing and Contractual Services in Tallahassee. The scope of work covers end-to-end design, development, testing, and deployment of the claims system, including automation of business processes, reporting enhancements, data migration from legacy systems, and integration requirements. Detailed contract attachments provide requirements for pricing, security, data management, and business rules. Vendors must adhere to rigorous cybersecurity standards, comply with HIPAA and HITECH as a Business Associate due to handling sensitive information, and follow strict data ownership and destruction protocols post-contract. The contract includes special conditions on personnel qualifications, security clearances, conflict of interest prohibitions, and compliance with Florida accessibility statutes. Delivery is FOB Destination, and the Department will conduct inspections and formal acceptance based on detailed functional and quality criteria outlined in the Statement of Work. Although pricing details remain unpopulated in the solicitation documents, the evaluation process incorporates cost-benefit analysis alongside technical factors to select a vendor that best meets the Department’s modernization, scalability, and service objectives.

General Info

Florida DFS seeks vendor for modernizing OLCP system with automation, security, and HIPAA compliance by 2026.

Agency

Florida Department of Financial Services (DFS)

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

FL, USA

Set-Aside

NONE

Documents

2526-01 ITN DRL - Complete Package.pdf

Attachment 3, Price Response.xlsx

Attachment 6.docx

Attachment 8.xlsx

Exhibit 1, Questions Template.xlsx

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedDec 8

Solicitation

Response DeadlineJan 30

Deadline has passed

Submission Closed

01/30/2026, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida Department of Financial Services (DFS)

Contacts1 person available

OfficeN/A

Organization / AgencyFlorida Department of Financial Services (DFS)

Office AddressN/A

Contacts

Amy Jones

contact@example.gov

+1 (555) 000-0000

Full Description

The Department of Financial Services (Department), an agency of the state of Florida (State), is issuing this Invitation to Negotiate (ITN) seeking to replace the current Online Liquidation Claims Processing System (OLCP) to modernize its technology and realize benefits of increased workflow automation, improved customer service, scalability, and stability. The Department intends to award one (1) Contract resulting from this ITN but reserves the right to make no award as determined to be in the best interest of the State. The solicitation will be administered through the Vendor Information Portal (VIP). It is the responsibility of all potential Respondents to monitor this site prior to and after submitting a Response. The submitted Response must comply with the terms and conditions stated in this ITN. For complete information regarding the details of this solicitation please review the attached ITN documents in their entirety. Documents identified for Response submission are attached separately within this advertisement for Respondent use.Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes.

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