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Cloverleaf Software Maintenance & Technical Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Health And Human Services → National Institutes Of Health - CcView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

MD, 20814, USA

Set-Aside

NONE

Documents

This scope was carved out of NOI-26-008015.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Cloverleaf Security Server maintenance and support - Bethesda Site (Notice of Intent to sole source)

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → National Institutes Of Health - Cc
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Health And Human Services → National Institutes Of Health - Cc
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Office AddressN/A
ContactsNo contact information available

Full Description

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Performs specialized software maintenance and technical support for the Cloverleaf Security Server for prime contractors on NIH Clinical Center projects. Provides no-cost application updates, 24x7 remote telephone support, and manages a web knowledge base and escalation process for critical system issues. Requires expertise in HL7 standards and Cloverleaf server architecture. Delivers continuous system availability and documented technical support responses.

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NAICS: 513210
New
Federal
Cloverleaf Security Server maintenance and support - Bethesda Site (Notice of Intent to sole source)
Solicitation # NOI-26-008015
The National Institutes of Health Clinical Center, Department of Clinical Research Informatics, intends to negotiate a sole source contract with Infor LLC for maintenance and support of the Cloverleaf Security Server at the Bethesda, Maryland site. This mission critical system provides essential encryption for the HL7 interface engine, which serves as the primary link between the Clinical Research Information System and various ancillary systems, including laboratory and radiology information systems. Because the software is proprietary to Infor and critical for the safe delivery of patient care and the protection of personally identifiable information, the government has determined that Infor is the only responsible source capable of providing the necessary maintenance and source code revisions. The period of performance is scheduled from September 26, 2026, to September 25, 2027. The scope of work includes the provision of no-cost application updates, email notifications for updates, 24x7 remote telephone technical support, and access to a 24x7 web knowledge base. Additionally, the contractor must maintain an established escalation process for critical issues. All deliverables must be marked with the date, offeror name, and task order details, with final inspection and acceptance conducted by the Contracting Officer's Representative at the NIH facility in Bethesda.
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