This Solicitation opportunity from Government of Canada was posted on September 12, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Communications sector retail sales practices review – Secret Shopper Project

Closed

CRTC 25-0068International

Submission Closed09/12/2025, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

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AI Contract Overview

The Canadian Radio-television and Telecommunications Commission is seeking a contractor to execute a nationwide Secret Shopper Project to evaluate the retail sales practices of Canada's largest communications service providers. Using a mixed-methods research design, the selected contractor will collect both quantitative and qualitative data through believable scenarios to identify misleading or aggressive sales tactics and measure industry compliance with established codes of conduct. This initiative is designed to maintain methodological consistency with previous studies conducted between 2019 and 2022, providing the agency with yearly insights to inform its ongoing assessments and solution prioritization. The project will be performed across Canada under solicitation number CRTC 25-0068, requiring the contractor to design and implement the study in strict accordance with the agency's statement of work.

General Info

CRTC seeks a contractor for a nationwide secret shopper project evaluating retail sales.

Agency

Government of Canada → Canadian Radio-Television and Telecommunications Commission

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

*Canada, CAN

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedSep 12

Solicitation

Response DeadlineSep 12

Deadline has passed

Submission Closed

09/12/2025, 03:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Canadian Radio-Television and Telecommunications Commission

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Canadian Radio-Television and Telecommunications Commission

Office AddressN/A

Contacts

Nicole FortinPoint of Contact

contact@example.gov

+1 (555) 000-0000

Full Description

The CRTC is seeking to engage a Contractor that can collect high quality data using reasonable and believable scenarios. The project must use a mixed-methods research design that gathers both quantitative and qualitative data from secret shoppers about how telecommunications and broadcasting products and/or services (jointly referred to as Communications Services) are sold. The purpose of the Secret Shopper Project is to gather factual information to further inform the CRTC’s ongoing assessment of misleading or aggressive sales practices and the priority setting of solutions identified in the CRTC’s Report on Misleading or Aggressive Communications Retail Sales Practices, as well as to measure compliance with the industry codes of conduct created by the CRTC. To ensure consistency in methodology from year to year, this Secret Shopper Project is to continue the secret shopper work undertaken on behalf of the CRTC in 2019-2020 and 2021-2022. That is, to provide yearly insights to the CRTC from a nationwide secret shopper exercise examining the sales practices of Canada’s largest communications service providers (Service Providers). The CRTC requires a Contractor to design and implement this Secret Shopper Project while operating within the CRTC requirements as set out in this Statement of Work.