This Solicitation opportunity from Florida was posted on January 13, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Contact Center Services RFP

Closed

RFP-14821State & Local

Submission Closed03/17/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Solicitation # EV00000990

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State University of New York

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7 days ago

DEADLINE

in about 1 month

AI Contract Overview

The Florida Department of Management Services is soliciting proposals through an RFP to establish a State Term Contract for Contact Center Services. The contract intends to award multiple vendors statewide, with the flexibility to award by region or to a single respondent, or to not award at all if deemed in the state's best interest. Vendors interested in participating must submit their responses electronically via the MyFloridaMarketPlace Sourcing Event on the SAP Business Network by the deadline of March 17, 2026. All relevant solicitation documents and updates will be available on the Vendor Information Portal, and vendors are responsible for monitoring this portal throughout the procurement process. All communications related to this solicitation must include the solicitation number (RFP-14821) in the email subject line and be directed to the primary contact, Evan McLaughlin, Purchasing Analyst Supervisor. Timely filing of any protests related to the procurement decisions must comply with Florida Statutes section 120.57(3), with specific instructions provided for submitting protests via courier, fax, email, or mail. The contract will support service delivery within the state of Florida, with the place of performance based in Tallahassee, focusing on businesses operating under NAICS code 561422 for contact center services.

General Info

Florida seeks vendors for statewide contact center services via RFP, deadline March 17, 2026.

Agency

Florida Department of Management Services (DMS)

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Tallahassee, FL, 32399-0950, USA

Set-Aside

NONE

Documents

26-83111500-RFP Attachment C - Cost Proposal

cost-proposal

High

Attachment D - Technical Proposal Instructions and Evaluation Criteria

technical-proposal-instructions

High

Attachment E - Enterprise Standard Terms and Conditions

20 pages · contract-document

High

Attachment F - PUR 1000 General Contract Conditions

21 pages · contract-document

High

Attachment I - Forms for RFP Submission

7 pages · forms

High

PUR 7801 Vendor Certification Form Attachment G

vendor-certification-form

High

RFP 26-83111500 Attachment A Scope of Work

sow

High

RFP 26-83111500 Contact Center Services Florida DMS

16 pages · rfp

High

RFP 26-83111500 Contact Center Services Technical Proposal Response

3 pages · technical-proposal-response

High

RFP 26-83111500-RFP Attachment B - Mandatory Responsiveness Requirements

2 pages · mandatory-responsiveness-requirements

High

State Term Contract No. 83111500-26-STC for Contact Center Services

2 pages · contract-document

High

Attachment J - Foreign Country of Concern Attestation

attestation

Low

Attachment K - No Offshoring Attestation

1 page · special-notice

Low

Attachment L - Certification of Drug Free Workplace

1 page · certification

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJan 13

Solicitation

Response DeadlineMar 17

Deadline has passed

Submission Closed

03/17/2026, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida Department of Management Services (DMS)

Contacts1 person available

OfficeN/A

Organization / AgencyFlorida Department of Management Services (DMS)

Office AddressN/A

Contacts

Evan McLaughlinDepartment of Management Services

contact@example.gov

+1 (555) 000-0000

Full Description

The Department is issuing this RFP to establish a State Term Contract for Contact Center Services. The Department intends to make multiple, statewide awards; however, the Department reserves the right to award to one or multiple Respondents, statewide or by region, or to make no award, as determined to be in the best interest of the State.Evan McLaughlin, Purchasing Analyst Supervisor, Division of State Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 360 Tallahassee, FL 32399-0950 Phone: +1 (555) 000-0000 Email: contact@example.gov ****ALL EMAILS TO THE PROCUREMENT OFFICER SHOULD CONTAIN THE SOLICITATION NUMBER IN THE SUBJECT LINE OF THE EMAIL**** The State of Florida (State), Department of Management Services, invites interested vendors to submit a response to the Contact Center Services RFP. This solicitation and all addenda will be posted on the Vendor Information Portal (VIP). Vendors that respond to this solicitation are responsible for monitoring the VIP throughout the procurement for information regarding decisions and other matters relating to this procurement. ***Interested vendors must submit responses to this solicitation in the MyFloridaMarketPlace Sourcing Event via the SAP Business Network. To participate in this solicitation, interested vendors must refer to the How to Access the Sourcing Event in MyFloridaMarketPlace section, of the solicitation. Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under chapter 120, Florida Statutes. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or regular mail at: Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, Florida 32399-0950. Protests may also be filed by fax at +1 (555) 000-0000, or by email at contact@example.gov. It is the filing party's responsibility to meet all filing deadlines.

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