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Contact Centre Platform

Awarded

C470255International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract awards Netcall Technology Limited the provision of a cloud-hosted contact centre platform, including all necessary support and maintenance services. The agreement serves both the United Lincolnshire Teaching Hospitals NHS Trust and the Lincolnshire Community Health Services NHS Trust. It was awarded as a call-off contract through the NHS Shared Business Services Patient/Citizen Communication Engagement and Hybrid Mail Solutions Framework. The contract has an initial term of three years, with an option to extend for one additional year. The total financial value of the agreement, including the potential extension, is £532,594 excluding VAT. The award notice for this engagement was officially published on September 24, 2026.

General Info

Netcall provides cloud contact centre services to Lincolnshire NHS Trusts for up to £532,594.

Agency

United Lincolnshire Teaching Hospitals NHS Trust

Contract Value

$0

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Not specified

Set-Aside

NONE

Awardee

Netcall Technology

Award Issued Date

09/20/2026, 12:00:00 AM UTC

Documents

1

Contact Centre Platform - Award Notice (Netcall Technology Limited)

award

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseAwarded

PostedSep 24

Award Notice

AwardedSep 20

Contract was awarded

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Organization & Contact Information

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AgencyUnited Lincolnshire Teaching Hospitals NHS Trust

Contacts2 people available

OfficeN/A

Organization / AgencyUnited Lincolnshire Teaching Hospitals NHS Trust

Office AddressN/A

Contacts

contact@example.gov

+1 (555) 000-0000

contact@example.gov

+1 (555) 000-0000

Full Description

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The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust. This contract is for 3 years with one further option to extend for 1 year. The full value of the contract including extensions is £532,594 excluding VAT. This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework

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