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This Solicitation opportunity from Florida was posted on September 20, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Courier Services

Closed
QQ-2024-040State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
New
SLED
FY 27 - DCAS - District Direct Contact Center - RFP
Solicitation # Doc842014
Solicitation Doc842014 is a request for proposals issued by the District of Columbia Office of Contracting and Procurement on behalf of the Department of Health Care Finance. The objective is to secure a contractor to staff, operate, and continuously improve the District Direct Contact Center (DDCC), which provides critical support for individuals enrolling in health and human service programs through the District Columbia Access System (DCAS). The contract is structured as a Firm Fixed Price agreement with a labor hour component, consisting of a one-year base term and four optional one-year extensions. Technical operations utilize Amazon Connect for the Automatic Call Distributor and Merative Social Program Management for eligibility determination. Award selection is based on a maximum of 112 points, with 90 points allocated to technical criteria, 10 to price, and 12 to preference points for certified business enterprises. Key requirements include a minimum of five years of experience in similar call center services and the provision of a Project Manager with a bachelor's degree. Contractors must adhere to strict compliance standards, including HIPAA and HITECH regulations for protected health information, the District of Columbia Living Wage Act, and Equal Employment Opportunity mandates. Additionally, the contractor must maintain an average Quality Score of at least 90% across customer interactions and comply with SBE subcontracting mandates, requiring at least 35% of the contract value to be subcontracted to Small Business Enterprises or Certified Business Enterprises.
Health Care Finance (DHCF)

POSTED

2 days ago

DEADLINE

in 18 days
NAICS: 561422
New
SLED
RFP-758-2700000097-2 | Contact Center as a Service RFP
Solicitation # RFP-758-2700000097-2
The Cabinet for Health and Family Services (CHFS) in Kentucky is soliciting proposals for a Contact Center as a Service (CCaaS) solution. The selected vendor will be responsible for the design, development, and implementation (DDI) and the full transition of current operations to the CCaaS platform, which includes assuming ownership of approximately 32 toll-free and local numbers. The system must maintain 24/7 availability and utilize a mobile-first user experience based on human-centered design principles. Key deliverables include a project work plan with a RACI chart, a staffing plan, and ADA compliance testing, with a review process managed via a 10-5-5 cycle. Proposals are evaluated based on a technical score (maximum 5,000 points) and a cost score (maximum 2,000 points), with the technical approach being the most heavily weighted factor. To be considered for award, bidders must achieve at least 60% of the maximum technical points. Submissions must be delivered in three separate parts—Technical, Cost, and Proprietary—via the Commonwealth eProcurement System by January 29, 2027. Vendors must comply with strict security and legal standards, including the Protection of Personal Information Security and Breach Investigation Procedures and Practice Act, and must notify the Commonwealth of any data breaches within 72 hours. Payment is issued within 30 working days following the acceptance of goods or services.
Frankfort, KY

POSTED

3 days ago

DEADLINE

in 3 months

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This contract seeks to establish a provider for daily courier services for Collier County, Florida, with the primary goal of handling routine and urgent delivery needs across specified locations. The services encompass the pickup, transportation, and delivery of various mail items, including interoffice envelopes, locked cash deposit bags, and other courier items, as detailed in the Courier Service Schedule. The contractor is responsible for providing all labor, equipment, and supplies necessary for the efficient operation of these services, with an all-inclusive daily rate covering employee wages, insurance, overhead, profit, taxes, vehicle costs, mileage, fuel, and surcharges. The courier driver must provide signature verification at each pickup and delivery, ensuring proper record-keeping, and will also manage the daily collection and delivery of empty bags between designated locations, including Utility Billing & Customer Service offices and the Mercantile Ave location. The contract covers services at three specific locations in Naples, Florida, with the scope including routine pickups and deliveries, as well as occasional urgent requests. The contract's value is estimated to range from $50,000 to $200,000, and it is managed under the NAICS code 561422, indicating a specialized courier and messenger service provider. The procurement process is overseen by Heather Sweet, with a response deadline of September 30, 2024, and the contract aims to ensure reliable, timely courier services to support the county’s operational needs. The scope and requirements are aligned with standard courier service practices, emphasizing insured, licensed drivers, proper documentation, and adherence to scheduled pickup and delivery times.

General Info

Documents

2
PDF, High priority: read this first7 pages · contract-document
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PDF, High priority: read this firstrfq
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyFlorida → Collier County
Contacts1 person available
OfficeN/A

Full Description

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The intent of this Request for Quote is to obtain daily courier services as noted in the separate attachment, Courier Service Schedule, as well as standard and urgent courier service requests on an as-needed basis.  The Contractor shall provide all necessary labor, equipment, materials and supplies necessary to handle the items requiring courier service. All-inclusive daily rate shall include the total labor cost including, but not limited to, the hourly employee pay rate, insurance, Contractor’s overhead, profit, employee-related taxes, and all costs associated with the employee travel including cost of vehicle, mileage, fuel charges and any other surcharges.SERVICE ITEMSCourier service items may include, but shall not be limited to, various types of mail and interoffice envelopes as well as locked cash deposit bags.  Refer to the Courier Service Schedule (a separate attachment to this solicitation).The driver will provide a signature form to verify pickup and delivery to Utility Billing and Customer Service for our records at each pick up.  In addition, empty bags will be picked up daily from the Mercantile location and delivered to original location on next business day.LOCATIONSAs of October 2024, the courier services will involve the following locations:Utility Billing & Customer Service-GG Pick Up11985 Collier Blvd., Suite 7, Naples, FL 34116Utility Billing & Customer Service-NN (Lockbox- Key will be provided- Pick up)2335 Orange Blossom Dr., Naples, FL 34109Utility Billing & Customer Service-Mercantile Ave -Drop Off/ Occasional P/U4420 Mercantile Ave., Naples, FL 34104

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