This Government Contract opportunity from Virginia was posted on March 18, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service & Member Support Center

Closed

State & Local

Submission Closed03/25/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

International

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RFP for State Based Exchange Contact Center

Solicitation # EV00000990

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Solicitation # N69199HRBCCFY272

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Bilingual After-Hours Answering & Dispatch ServicesThis subcontract for Bilingual After-Hours Answering and Dispatch Services supports prime contractors on municipal projects for the Florida Water Distribution agency. The selected provider will be responsible for professional call handling, obtaining caller information, and dispatching responders according to City direction. To ensure accessibility and compliance, the contractor must utilize Telecommunications Relay Service and IP-relay systems and provide itemized call logs upon completion of services. Eligible vendors must hold a valid Florida business license and employ operators fluent in both English and Spanish. The opportunity is categorized under NAICS code 561422, with a response deadline set for October 30, 2026.

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8 days ago

DEADLINE

in 2 days

AI Contract Overview

The Customer Service and Member Support Center subcontract, issued by the New River Valley Regional Jail in Virginia, requires the operation of a HIPAA-compliant call center. The selected provider will be responsible for assisting members with benefits inquiries, claims status, and enrollment assistance, ensuring all operations adhere to strict performance metrics and healthcare privacy regulations. Interested parties must submit their responses by March 25, 2025. This opportunity is categorized under NAICS code 561422 and focuses on delivering high-quality member support services to maintain operational efficiency and regulatory compliance.

General Info

Agency

Virginia → New River Valley Regional Jail

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

VA, USA

Set-Aside

NONE

Documents

This scope was carved out of L550NEWRIVVALRJ:87178.

The full solicitation package (24 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NRVRJ Request for Proposal 2025 Group Health Insurance Program

AI Contract Breakdown

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedMar 18

subcontract

Response DeadlineMar 25

Deadline has passed

Submission Closed

03/25/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyVirginia → New River Valley Regional Jail

ContactsNo contacts available

OfficeN/A

Organization / AgencyVirginia → New River Valley Regional Jail

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a HIPAA-compliant call center to support members with benefits inquiries, claims status, and enrollment assistance while meeting strict performance metrics.

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