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This Government Contract opportunity from Department Of State was posted on April 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service & Member Support Operations

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

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The contract pertains to providing multilingual customer service and member support operations for policyholders, focusing on services such as enrollment assistance, responding to benefit inquiries, coordinating with providers, and resolving complaints while ensuring service level agreements are tracked and met. This subcontract opportunity is issued by the US Embassy in Freetown under the Department of State and falls under the NAICS code 811211, which relates to customer service and call center operations. The contract was posted on April 20, 2026, with a response deadline of May 18, 2026. The work is to be performed in Freetown, though specific office or organizational details beyond the embassy's involvement are not provided. This subcontract aims to support effective communication and service delivery to policyholders through multilingual capabilities, emphasizing timely resolution and thorough support across various customer interaction points.

General Info

Provide multilingual customer service, enrollment, benefit inquiries, complaint resolution for policyholders.

Agency

Department Of State → US Embassy FreetownView Agency

NAICS

811211 - Consumer Electronics Repair and MaintenanceView NAICS

Place of Performance

Freetown, SL-W, SLE

Set-Aside

NONE

Documents

This scope was carved out of 19SL2026R001.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HEALTH INSURANCE SERVICES SOLICITATION

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Freetown
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of State → US Embassy Freetown
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Multilingual customer support for policyholders, including enrollment assistance, benefit inquiries, provider coordination, and complaint resolution with SLA tracking.

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Health Insurance Synopsis
Solicitation # 19SL2026R0001
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