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This Subcontract opportunity from Washington was posted on January 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service and Order Support

Closed
State & Local

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Washington State University is seeking a subcontractor for a Customer Service and Order Support contract to manage merchandise order inquiries. The selected provider will be responsible for delivering comprehensive customer assistance via phone, email, and chat, with a specific focus on order tracking, processing returns, managing exchanges, and ensuring seamless system integration. The solicitation was posted on January 5, 2026, with a response deadline of February 4, 2026. This opportunity falls under NAICS code 561400 and involves performance across multiple counties. Interested parties can find further details through the Washington State Department of Enterprise Services vendor portal.

General Info

WSU seeks a subcontractor for customer service and merchandise order support management.

NAICS

561400

Place of Performance

Multiple Counties, WA, USA

Set-Aside

NONE

Documents

This scope was carved out of CC8363-DU8520.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Athletics Official Online Store

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyWashington State University
ContactsNo contacts available
OfficeN/A
Organization / AgencyWashington State University
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide customer support for WSU merchandise orders via phone, email, and chat, including order tracking, returns, exchanges, and system integration.

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