This Government Contract opportunity from California was posted on June 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support and Help Desk Services

Closed

State & Local

Submission Closed08/14/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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SLED

Benefits Advocacy and Member Support ServicesThe Benefits Advocacy and Member Support Services subcontract involves providing direct-to-employee support and claims advocacy for prime contractors managing City of Santa Fe employee benefits projects. The selected provider will operate a dedicated employee call center to handle benefits inquiries and offer multilingual support via email and text to resolve disputes with insurance carriers. To successfully execute this contract, the provider must maintain a robust call center infrastructure, including IVR and CRM systems, while ensuring full HIPAA compliance. The primary deliverables include the delivery of ongoing member support services and the successful resolution of claims advocacy cases.

POSTED

DEADLINE

Benefits Participant Help DeskThe Benefits Participant Help Desk subcontract involves providing comprehensive customer service and support for prime contractors operating on projects within Wayne Township, New Jersey. The selected provider will manage participant inquiries related to COBRA, FSA, and Retiree billing, while also assisting with the processing of claims submissions and election forms. To execute these duties, the contractor must utilize call center software, CRM, or ticketing systems and maintain strict HIPAA compliance to ensure the secure handling of Protected Health Information. Managed by the New Jersey Purchasing Division, this opportunity falls under NAICS code 561422. Performance will be evaluated based on specific response and resolution rates to ensure high-quality participant support. The solicitation was posted on October 8, 2026, with a response deadline set for October 29, 2026.

POSTED

DEADLINE

Multi-Channel Contact Center OperationsThis subcontract for Multi-Channel Contact Center Operations supports prime contractors on OPM BENEFEDS projects. The scope of work involves managing a bilingual English and Spanish customer service environment that handles inquiries through telephone, IVR, email, secure messaging, mail, and TTY/relay. The selected provider will be responsible for staffing, training, case resolution, and quality assurance monitoring to ensure effective managed customer support and the delivery of detailed resolution reports. The project is managed under the Office of Personnel Management, specifically the OPM DC Central Office Contracting, with the place of performance located in Macon. The opportunity is categorized under NAICS code 561422. Interested parties should note the response deadline of October 26, 2026.

OPM Dc Central Office Contracting

POSTED

DEADLINE

Multi-lingual Transit Dispatch ServicesThis subcontract for the Town of Wendell in North Carolina involves providing multi-lingual transit dispatch and customer support services for microtransit projects. The selected provider will operate a call-in center to assist riders who cannot use mobile applications, coordinating ride requests and communicating with drivers to ensure a maximum wait time of 30 minutes. The scope of work requires 24/7 or scheduled support and the seamless integration of dispatch software. The solicitation was posted on October 5, 2026, with a response deadline of November 16, 2026. Classified under NAICS code 561422, the contract focuses on maintaining high accessibility and efficiency for transit users through professional dispatching and multi-lingual proficiency.

POSTED

DEADLINE

EBT Customer Service Call Center and Automated Response Unit (ARU)This subcontract involves providing customer-facing support services for prime contractors working on Virginia Department of Social Services projects. The primary scope of work includes the operation of a customer support call center and the management of an Automated Response Unit to handle balance inquiries and PIN changes. To execute these tasks, the contractor will utilize IVR software, telephony systems, and CRM tools while ensuring all customer processing adheres to strict Federal regulations. The project is based in Richmond and falls under NAICS code 561422. The key deliverables are a fully operational customer support center and a functional Automated Response Unit. Interested parties should note the response deadline of October 28, 2026.

Department of Social Services

POSTED

DEADLINE

Outage Dispatching and Customer Communication ServicesThis subcontract for the City of Hudson, Ohio, involves providing outage dispatching and customer communication services for Public Works Department electric operations projects. The selected provider will be responsible for call intake, documenting outage reports, coordinating the deployment of field crews for prime contractors, and managing automated status updates and notifications for customers. To successfully execute these duties, the contractor must possess the necessary telephony, call center infrastructure, and specialized dispatching software. The agreement is structured as a three-year term to ensure continuous communication and dispatching support. Interested parties should note that the solicitation was posted on October 4, 2026, with a response deadline of October 28, 2026. The project falls under NAICS code 561422 and is managed through the City of Hudson's procurement process.

POSTED

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RFP # R00B7600009 Child Care Call Center and Administration Services

Solicitation # R00B7600009

The Maryland State Department of Education is soliciting proposals under RFP R00B7600009 for a qualified service provider to manage the Child Care Scholarship (CCS) program's customer service and administration. The selected contractor will be responsible for eligibility determinations, case management, provider payment administration, accounts processing, and audit and compliance functions. To support these operations, the contractor must provide all necessary staffing and technology, including call center telephony, computers, and a case management solution. The technical architecture requires integration with the MSDE Unified Architecture, utilizing Salesforce CRM for case workflows and user authentication, while interfacing with the legacy CCATS platform for intake and financial processing. This solicitation is categorized under Management and Business Professionals and Administrative Services, with procurement goals of 20 percent for Minority Business Enterprises and 5 percent for Veteran-owned Small Business Enterprises. The contract is designated as a Tier 1 Contract, meaning it must comply with Maryland Living Wage requirements for employees spending at least half their time on the project. Bidders are required to disclose the locations from which services will be performed and provide a history of prior state contracts from the last five years to assist in the evaluation of experience and past performance. The response deadline for this solicitation is November 6, 2026.

Maryland State Department of Education

POSTED

DEADLINE

HUD FHA Resource Center RecompeteThe HUD FHA Resource Center Recompete is a forecast for a contract managed by the General Services Administration's Federal Acquisition Service. The selected contractor will be responsible for providing, managing, and maintaining an omnichannel front-door contact center. This includes implementing a comprehensive ecosystem of supporting infrastructure, technology, and organizational management to ensure internal and external customers receive timely, accurate, and consistent services through the use of best-in-class and emerging technologies. The project is categorized under NAICS code 561422 and is slated for performance in Washington. Interested parties can coordinate with Timothy L. Brown as the primary point of contact or Alexander Stutzman for small business inquiries. The forecast was posted on October 2, 2026.

Federal Acquisition Service

POSTED

DEADLINE

Member Services Call Center OperationsThis subcontract for Member Services Call Center Operations supports prime contractors on EOHHS FIDE-SNP program projects for the State of Rhode Island. The selected provider will manage general member services and urgent or emergent lines, handle grievances, process MMB card replacements, and facilitate warm handoffs to NEMT brokers. The scope of work includes providing all necessary staff and equipment to support callers with disabilities or limited English proficiency to ensure comprehensive operational delivery and accurate member record updates. The opportunity is categorized under NAICS code 561422 and was posted on October 2, 2026. Interested parties must submit their responses by the deadline of November 4, 2026. Further details regarding the bidding process can be accessed through the Rhode Island Division of Procurement portal.

State of Rhode Island

POSTED

DEADLINE

Member Support & Call Center ServicesThis subcontract for Member Support and Call Center Services involves providing direct member support and customer service for prime contractors managing behavioral health projects for the State of Ohio's Administrative Services agency. The selected provider will operate a call center dedicated to resolving member inquiries and will be responsible for providing necessary staffing for open enrollment activities and health fairs. To ensure compliance and quality of care, the contractor must maintain a HIPAA-compliant call center environment and employ staff specifically trained to handle behavioral health benefit inquiries. Interested parties should note the response deadline of November 13, 2026, for this opportunity categorized under NAICS code 561422.

Administrative Services

POSTED

DEADLINE

Customer Service Representative (CSR) StaffingThis subcontract opportunity is for Customer Service Representative staffing to support prime contractors on Nashville Electric Service utility projects in Nashville. The selected provider will manage front-line customer interactions, including inbound calls, account management, and service requests, while ensuring strict adherence to NES Specification 8226-CCCS and the Technical Requirements Traceability Matrix. The role requires the use of specialized call center software and CRM systems to maintain managed call volumes and meet specific performance metrics. Additionally, the contractor must comply with the NES Identity Theft Policy Compliance Supplement to ensure the protection of personally identifiable information. Responses for this solicitation are due by October 22, 2026.

Nashville Electric Service

POSTED

DEADLINE

Nashville Electric Service is soliciting proposals for Utility Customer Call Center Services under solicitation number Z5175. The procurement is managed by the Metropolitan Government of Nashville and Davidson County, with a response deadline of October 22, 2026, at 2:00 p.m. Central Time. Proposals must be submitted physically to the NES Procurement Section in Nashville, Tennessee, consisting of one original, one copy, and one digital copy on a flash drive, with pricing submitted in a separate sealed envelope. Quoted prices must remain valid through June 1, 2027, and the agency prefers payment terms of net 30 days. The contract requires strict adherence to NES Specification 8226-CCCS, the 2019STC Terms and Conditions, and the NES Identity Theft Policy Compliance Supplement. Award evaluation will be based on the lowest net price and small business participation, with points awarded to companies listed in the NES Vendor Database. Significant bonding requirements are mandatory, including a 200,000 dollar bid bond submitted with the proposal, a performance bond for 100 percent of the contract amount, and a labor and material bond for 25 percent of the contract amount upon award. All deliverables are to be provided FOB Nashville, Tennessee.

Nashville Electric Service

POSTED

11 days ago

DEADLINE

in 11 days

AI Contract Overview

This contract involves providing around-the-clock multilingual customer support services for cardholders, covering functions such as card activation, PIN management, balance inquiries, and dispute resolution. The service is aimed at ensuring efficient and accessible assistance to users at all times, enhancing user experience and satisfaction. The contract falls under the NAICS code 561422, which relates to customer contact centers. Issued by the Office of Finance in California, the subcontract opportunity is based in Los Angeles. The solicitation was posted on June 10, 2026, with responses due by August 14, 2026. While details regarding set-aside status and agency contact information are not specified, the opportunity is clearly targeted at organizations capable of delivering comprehensive customer support to cardholders in multiple languages.

General Info

Provide 24/7 multilingual customer support for cardholders, including activation, PIN, balances, disputes.

Agency

California → Finance, Office of

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Los Angeles, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 227608.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP Prepaid Card Services 2026

AI Contract Breakdown

Uniform Contract Format

No documents to break down

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Timeline

PhaseClosed

PostedJun 10

subcontract

Response DeadlineAug 14

Deadline has passed

Submission Closed

08/14/2026, 11:00:00 PM UTC

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Organization & Contact Information

AgencyCalifornia → Finance, Office of

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Finance, Office of

Office AddressN/A

ContactsNo contact information available

Full Description

24/7 multilingual customer support for cardholders, including activation, PIN management, balance inquiries, and dispute resolution.

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