Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, August 19 at 2:00 PM EDT

Register Free →
logo
Get CLEATUS

Customer Support and Help Desk Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This contract involves providing around-the-clock multilingual customer support services for cardholders, covering functions such as card activation, PIN management, balance inquiries, and dispute resolution. The service is aimed at ensuring efficient and accessible assistance to users at all times, enhancing user experience and satisfaction. The contract falls under the NAICS code 561422, which relates to customer contact centers. Issued by the Office of Finance in California, the subcontract opportunity is based in Los Angeles. The solicitation was posted on June 10, 2026, with responses due by August 14, 2026. While details regarding set-aside status and agency contact information are not specified, the opportunity is clearly targeted at organizations capable of delivering comprehensive customer support to cardholders in multiple languages.

General Info

Provide 24/7 multilingual customer support for cardholders, including activation, PIN, balances, disputes.

Agency

California → Finance, Office ofView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Los Angeles, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 227608.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP Prepaid Card Services 2026

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyCalifornia → Finance, Office of
ContactsNo contacts available
OfficeN/A
Organization / Agency
California → Finance, Office of
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
24/7 multilingual customer support for cardholders, including activation, PIN management, balance inquiries, and dispute resolution.

Similar Contracts

Same NAICS industry code

NAICS: 561422
New
Federal
Administrative and Case Management SupportThis subcontract opportunity with the Department of Justice, managed by Eousa-Acquisitions Staff, seeks a provider to deliver ongoing administrative support for case management systems, tracking, and the coordination of legal documentation. The project is designated as a total Small Business Set Aside under NAICS code 561422 and will be performed in Houston, Texas. Interested parties must submit their responses by August 25, 2026, following the posting date of August 11, 2026. Further details regarding the submission process can be found through the provided government workspace link.
Eousa-Acquisitions Staff

POSTED

1 day ago

DEADLINE

in 13 days
View Details
NAICS: 561422
New
SLED
Unified Communications and Contact Center Solutions
Solicitation # 092926
Sourcewell, a Minnesota state local government unit, is seeking proposals for Unified Communications and Contact Center Solutions to establish a procurement vehicle for its Participating Entities. These entities encompass a wide range of public agencies, including governmental, tribal, nonprofit, and educational institutions across the United States and Canada. The solicitation specifically encourages participation from small, minority-owned, women-owned, and veteran-owned business enterprises as either prime contractors or subcontractors. Interested parties must submit their proposals exclusively through the Sourcewell Procurement Portal by the deadline of September 29, 2026, at 3:30 p.m. Central Time. Late submissions will not be accepted. The primary point of contact for this solicitation is Tara Wolff, and further details can be accessed via the official procurement portal or the provided public purchase link.
Sourcewell

POSTED

1 day ago

DEADLINE

in about 2 months
View Details
NAICS: 561422
New
SLED
RFQ - COLLECTIONS, CHAT AND CALL CENTER SERVICES
Solicitation # BPM013211
The County of San Diego has issued a solicitation, identified as RFQ BPM013211, seeking professional services for collections, chat, and call center operations. This local government opportunity is based in San Diego, California, and is managed by a contracting officer through the Biddingo platform. Interested parties must submit their responses by the deadline of August 20, 2026, at 5:00 PM PT. The contract focuses on establishing comprehensive communication and financial recovery services to support the county's operational needs within the 92123 zip code area.
County of San Diego

POSTED

1 day ago

DEADLINE

in 8 days
View Details
NAICS: 561422
SLED
ITS60 RFQ for Saas Customer Support System
Solicitation # RFQ 2027.02
The Massachusetts Office of the Inspector General (OIG) is seeking a cloud-based SaaS customer support and ticketing system through Request for Quotation BD-27-1059-MAOIG-MAOIG-132087, issued on August 4, 2026, with responses due by August 24, 2026. The system must support approximately 7,200 annual public inquiries across multiple channels, including web, email, and phone, while integrating seamlessly with existing systems such as the Avaya phone platform, Microsoft Suite, and the OIG website. The platform must provide omnichannel intake, automated ticketing workflows with SLA tracking, a self-service portal, a searchable knowledge base, real-time reporting with exportable analytics, and robust security features including multi-factor authentication, single sign-on, role-based permissions, and audit logging. The vendor must also implement API connectivity with Power BI, an LMS, and an AI chatbot, and support a user structure of two administrators and approximately 25 regular users. The preferred contract term is three years with optional renewals, and the selected vendor will be required to execute the OIG Confidentiality Agreement and a Statement of Work post-award. Proposals must be submitted exclusively via email to rfr.responses@mass.gov and include a detailed written description of the SaaS product, a training and implementation plan, a proposed contract term with renewal options, a comprehensive cost breakdown covering implementation and annual fees, evidence of vendor history and qualifications, and contact information for three client references. Evaluation will be based on best overall value using a trade-off approach, weighing technical solution, implementation capability, vendor experience, and price without assigned numerical weights or adjectival ratings. Payment will follow the Commonwealth Bill Payment Policy, with invoicing directed to Marcelle Payen, CFO, at 1 Ashburton Place, Boston, MA 02108. No formal FAR clauses, security clearances, socioeconomic certifications, or CAGE/UEI requirements are mandated. The anticipated award date is October 12, 2026, and performance will be centered at the OIG’s Boston office, though the service is entirely cloud-based. There are no specified page limits, file types, or submission portals beyond email, and no FOB terms, packaging requirements, or formal CLIN structures apply.
MAOIG - Office of the Inspector General

POSTED

8 days ago

DEADLINE

in 12 days
View Details
NAICS: 561422
SLED
Senior Customer Service Representative StaffingThe City of Austin is seeking qualified vendors to provide senior-level customer service representatives to support COA Tech programs, with responsibilities including direct public interaction, case management, and timely service delivery. These representatives must possess the experience and expertise to handle complex inquiries, ensure high-quality customer experiences, and maintain compliance with program standards. The contract is structured as a subcontract and falls under NAICS code 561422, which corresponds to temporary help services, indicating the nature of the staffing support required. Solicitations are open with a response deadline of September 1, 2026, and the opportunity was posted on August 3, 2026. There is no set-aside classification specified, and the place of performance and organizational details are not provided in the data, though the work is tied to city operations in Texas. All proposals must demonstrate the ability to deliver skilled personnel capable of functioning effectively within a public-sector environment, with emphasis on professionalism, responsiveness, and operational reliability. Interested parties should access the full solicitation through the provided online portal for additional requirements and submission guidelines.
City of Austin

POSTED

9 days ago

DEADLINE

in 20 days
View Details
NAICS: 561422
International
B.10 Help Desk Specialist, Level 3, Voluntary Indigenous Set-Aside
Solicitation # 26-58066
The National Research Council of Canada is seeking qualified Indigenous service providers to deliver Level 3 Help Desk Specialist services on an as-needed basis to support IT system migrations under the Mercury Program. This solicitation is a Voluntary Indigenous Set-Aside open exclusively to suppliers who have pre-qualified under the TBIPS Supply Arrangement EN578-170432 for B.10 Help Desk Specialist, Level 3. The requirement is designed to respond flexibly to fluctuating demand, ensuring timely and expert technical support during critical system transitions. Proposals must be submitted by the deadline of August 19, 2026, and all responders must be Indigenous Supply Arrangement holders meeting the specified pre-qualification criteria. The contract will be performed across Canada with no specific city or state limitations, and all work is to be carried out in support of federal IT infrastructure. Shufang Weng, the Contracting Authority, is the primary point of contact for inquiries and can be reached via email or phone. The solicitation was posted on August 1, 2026, under the tender number CB-94-51127631, and is accessible via the Canada Buys portal. Participation is restricted to Indigenous businesses that have successfully completed the prior qualification process, reinforcing commitments to Indigenous economic inclusion and equitable access to federal contracting opportunities.
National Research Council of Canada

POSTED

12 days ago

DEADLINE

in 7 days
View Details
NAICS: 561422
SLED
Call Center Voice Support ServicesThe contract requires the provision of inbound and outbound voice support services for library patrons within San Diego County, focusing on account assistance, overdue notice communications, and general service inquiries. Performance must align with defined standards and response time thresholds to ensure consistent, high-quality patron interactions. The work is classified as a subcontract under NAICS code 561422, which pertains to call center services, and is issued by the San Diego County agency through the California state system. The solicitation was posted on July 30, 2026, with responses due by August 21, 2026, and all services are expected to be performed in San Diego. No set-aside status or point of contact information is provided, and the primary reference for details is the agency’s external portal link.
San Diego County

POSTED

13 days ago

DEADLINE

in 8 days
View Details
NAICS: 561422
SLED
Live Chat Customer Service OperationsSan Diego County is seeking a subcontractor to provide real-time digital customer support through live chat services for patrons of the San Diego County Library. The contractor will be responsible for answering inquiries related to library accounts, services, upcoming events, and institutional policies during designated operational hours. This role requires prompt, accurate, and courteous assistance delivered via live chat to ensure a positive user experience for library users across the county. The work must be performed remotely with no specified physical location, though the place of performance is tied to San Diego. The solicitation is open for bids with a submission deadline in August 2026 under NAICS code 561422, which classifies the service as business support services including call center operations. Subcontractors must be prepared to meet the technical and operational demands of delivering high-quality virtual customer service aligned with the library’s public service standards.
San Diego County

POSTED

13 days ago

DEADLINE

in 8 days
View Details
NAICS: 561422
SLED
RFQ - COLLECTIONS, CHAT AND CALL CENTER SERVICES
Solicitation # 13211
San Diego County

POSTED

13 days ago

DEADLINE

in 8 days
View Details
NAICS: 561422
SLED
Customer Service and Order SupportThis contract involves providing multichannel customer support services for end recipients of promotional goods, handling inquiries related to order status, shipment tracking, and issue resolution through various communication channels. The work is being procured as a subcontract under the Department of Agriculture’s Kentucky office, with performance expected to be conducted remotely or across unspecified locations marked as “Other.” The primary focus is on delivering timely and accurate support to ensure customer satisfaction for recipients of promotional items distributed under agency initiatives. The solicitation was posted on July 28, 2026, with a response deadline of August 28, 2026, and is classified under NAICS code 561422, which corresponds to call centers and other administrative support services. Only qualified subcontractors with proven experience in customer engagement, order systems, and multimodal support platforms are expected to respond, with no set-aside designation specified for small or disadvantaged businesses.
Department of Agriculture

POSTED

16 days ago

DEADLINE

in 16 days
View Details
NAICS: 561422
Federal
Front Desk and Data Entry Specialist ServicesThe contract seeks a small business to provide front desk support and data entry services at the Military and Family Readiness Center located at Hanscom Air Force Base. Responsibilities include managing incoming calls, greeting visitors, scheduling classes, and accurately entering data into the AFFIRST and DOD TAP systems, with a requirement to generate and send automated reminder emails as part of the workflow. The work demands precision, strong organizational skills, and familiarity with federal defense systems to ensure seamless operations for service members and their families. This is a small business set-aside contract under NAICS code 561422, meaning only small businesses eligible under the SBA’s total small business set-aside rules may respond. The solicitation was posted on July 24, 2026, with a response deadline of August 17, 2026, and is classified as a subcontract opportunity managed by the Department of Defense through the FA2835 Aflcmc Hanscom Pzi office. Performance will be conducted entirely on-site at Hanscom AFB, and the contractor must be prepared to operate within the security and procedural standards of a military installation while maintaining confidentiality and professionalism in all interactions.
FA2835 Aflcmc Hanscom Pzi

POSTED

19 days ago

DEADLINE

in 5 days
View Details
NAICS: 561422
SLED
Enrollment Broker
Solicitation # HHS0016867
The State of Texas, through the Texas Health and Human Services Commission, is seeking a single qualified Enrollment Broker to manage comprehensive enrollment, outreach, financial contribution, and fund management services aimed at enhancing the client experience. This contract requires the contractor to execute all aspects of Enrollment Broker Operations in strict alignment with the solicitation specifications, ensuring seamless coordination and delivery of services statewide. The contractor will be responsible for proactive client engagement, accurate financial assessments, and effective management of related funds to support program accessibility and efficiency. The solicitation, identified as HHS0016867, was posted on July 8, 2026, with responses due by September 4, 2026, at 4:30 PM Central Time. The contract is directed by the Texas Health and Human Services Commission and will be performed throughout the state of Texas. Primary point of contact for inquiries is Amy Castro, reachable via email at amy.castro@hhs.texas.gov or phone at 512-776-6155. The solicitation is open to qualified entities through the Texas SmartBuy portal, with no specific set-aside or NAICS code designated.
Health and Human Services Commission

POSTED

about 1 month ago

DEADLINE

in 23 days
View Details

More opportunities from California → Finance, Office of

Same awarding agency

NAICS: 541611
SLED
Subcontractor Compliance and Business Inclusion ManagementThis contract focuses on managing subcontractor compliance with specific participation goals for minority-owned, women-owned, small, disabled veteran-owned, and other business enterprises, ensuring adherence to city ordinances related to Living Wage and Equal Benefits policies. It is intended to oversee and track subcontractors' performance in meeting these inclusion and equity standards throughout the project duration. The contract falls under the NAICS code 541611, which typically involves administrative management and general management consulting services. Issued by the Office of Finance of California, the contract is positioned for performance in the city of Los Angeles. The solicitation was posted in early June 2026, with a response deadline set for mid-August 2026. While specific details regarding set-asides or organization types are not provided, the core objective is to foster business inclusion and promote equitable labor practices among subcontractors involved in city-related projects. This contract represents an important initiative to enforce mandated participation requirements and uphold living wage and benefit standards within the subcontracting process.
Administrative Management and General Management Consulting Services

POSTED

2 months ago

DEADLINE

in 2 days
View Details
NAICS: 541611
SLED
Program Administration and ReportingThis contract involves the ongoing administration and management of a prepaid card program for the City of Los Angeles. The scope includes monthly reporting on card usage, disbursements, and ensuring compliance with city contracting requirements. The contract is a subcontract under NAICS code 541611, indicating management consulting services. It is issued by the Office of Finance in California, with the primary place of performance in Los Angeles. The solicitation was posted in June 2026, with a response deadline set for mid-August 2026. The contract focuses on maintaining transparent and compliant financial operations related to the prepaid card program.
Administrative Management and General Management Consulting Services

POSTED

2 months ago

DEADLINE

in 2 days
View Details
NAICS: 541512
SLED
Data Security and Cybersecurity ServicesThe contract involves providing Data Security and Cybersecurity Services focused on implementing and monitoring data encryption, detecting fraud, and ensuring compliance with financial regulations, specifically the Gramm-Leach-Bliley Act (GLBA) and Federal Deposit Insurance Corporation (FDIC) insurance requirements. It is a subcontract opportunity posted by the California Office of Finance, with the place of performance located in Los Angeles. The contract falls under the NAICS code 541512, which pertains to computer systems design services. Proposals for this contract must be submitted by August 14, 2026, following the posting date of June 10, 2026. The project aims to enhance the security posture of financial data and systems through robust encryption technologies and fraud prevention measures, ensuring adherence to applicable regulatory standards. Key aspects include continuous oversight and compliance monitoring, crucial for protecting sensitive financial information and maintaining regulatory integrity within the agency’s operations.
Computer Systems Design Services

POSTED

2 months ago

DEADLINE

in 2 days
View Details
NAICS: 518210
SLED
Financial Technology (FinTech) Platform Development and IntegrationThe contract involves the development and ongoing maintenance of a secure and scalable digital platform designed to manage card services, process financial transactions, and integrate seamlessly with municipal systems. This initiative aims to enhance the efficiency and security of card management and transaction operations within the city of Los Angeles. The project falls under the subcontract category and is associated with the NAICS code 518210, indicating a focus on data processing, hosting, and related services. Issued by the Office of Finance for the state of California, the solicitation was posted on June 10, 2026, with a response deadline set for August 14, 2026. While specific organizational types and set-aside details are not provided, the contract represents an opportunity to contribute to the city's financial technology infrastructure. The comprehensive platform development will address integration requirements, ensuring compatibility and communication between the financial system and city agencies.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

2 months ago

DEADLINE

in 2 days
View Details
NAICS: 322220
SLED
Prepaid Debit Card Manufacturing and SupplyThe contract involves the manufacturing and supply of physical prepaid debit cards for the California Office of Finance. It encompasses both instant-issue and personalized cards, incorporating secure printing and embossing techniques to ensure card authenticity and security. The work is to be performed in Los Angeles and falls under the NAICS code 322220, which relates to the production of paper products, including financial documents. The solicitation was posted on June 10, 2026, with a response deadline of August 14, 2026. This subcontract opportunity does not specify any set-aside restrictions or particular organization types for bidders. The focus is on delivering high-quality prepaid debit cards that meet the state's security and functionality requirements for financial transactions.
Paper Bag and Coated and Treated Paper Manufacturing

POSTED

2 months ago

DEADLINE

in 2 days
View Details
NAICS: 522110
SLED
RFP Prepaid Card Services 2026
Solicitation # 227608
The City of Los Angeles is soliciting proposals for a contract to provide comprehensive prepaid debit card services, including procurement, distribution, and management. This solicitation, titled "RFP Prepaid Card Services 2026," is managed by the Office of Finance in California and targets firms that can fulfill these requirements effectively. The contract is aligned with NAICS code 522110, indicating a focus on financial transaction services. Interested vendors must submit their responses by August 14, 2026. The services are to be performed within Los Angeles, California, and the primary point of contact for this solicitation is Ricardo Estrada. The objective is to secure a partner capable of delivering efficient prepaid card solutions to support the City’s financial operations. Additional details and submissions can be accessed through the provided online portal.
Commercial Banking

POSTED

2 months ago

DEADLINE

in 2 days
View Details