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Customer Support Center (Live Agent Services)

Active

State & Local

Response Deadline09/14/2026, 05:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the Pennsylvania Department of Human Services involves the establishment and operation of a customer support center providing live-agent phone and video services. The primary objective is to assist users with identity verification through phone calls and supervised remote video sessions. To execute these services, the provider must utilize specific IVR/CRM software and secure video conferencing tools while ensuring all personnel pass FBI background checks and adhere to EO 2016-03 accessibility standards. The opportunity is listed under NAICS code 561422 and was posted on July 14, 2026, with a response deadline of September 14, 2026. This role serves as a support mechanism for prime contractors managing projects within the Department of Human Services.

General Info

Subcontract for PA Department of Human Services providing identity verification customer support services.

Agency

Pennsylvania → Department of Human ServicesView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

PA, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-RFP-13755.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Identity Verification Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PostedJul 14

subcontract

Response DeadlineSep 14

Submission deadline

Response Deadline

09/14/2026, 05:00:00 AM UTCin 4 days

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Organization & Contact Information

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AgencyPennsylvania → Department of Human Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Pennsylvania → Department of Human Services

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs live-agent phone and video support for prime contractors on Commonwealth of Pennsylvania Department of Human Services projects. Assists users with identity verification via phone and supervised remote video-assisted sessions. Requires IVR/CRM software and secure video conferencing tools. Personnel must pass FBI background checks and comply with EO 2016-03 accessibility standards. Delivers an operational support center.

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