This Government Contract opportunity from Texas was posted on May 27, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Debt Collection Call Center Operations

Closed

State & Local

Submission Closed06/12/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Solicitation # DOC844161

Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.

Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

The contract pertains to outbound and inbound call center operations focused on debt collection services for delinquent taxpayers. The primary responsibilities include contacting these taxpayers, negotiating payment plans, and providing account updates. This subcontract opportunity is associated with the NAICS code 561422, which covers telemarketing and debt collection activities. Issued by the Harlingen Consolidated Independent School District in Texas, the solicitation was posted on May 27, 2026, with a response deadline of June 12, 2026. There is no specific type of set-aside associated with this contract, and further details regarding the point of contact or the precise location of performance are not provided. The service delivery will facilitate improved communication and resolution of outstanding debts through professional call center operations.

General Info

Call center services for debt collection from delinquent taxpayers, deadline June 12, 2026.

Agency

Texas → HARLINGEN CISD

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of DPTC0626.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Delinquent Tax Collection Services DPTC0626

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedMay 27

subcontract

Response DeadlineJun 12

Deadline has passed

Submission Closed

06/12/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → HARLINGEN CISD

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → HARLINGEN CISD

Office AddressN/A

ContactsNo contact information available

Full Description

Outbound and inbound call services to contact delinquent taxpayers, negotiate payment plans, and provide account updates.

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