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This Solicitation opportunity from Georgia was posted on November 25, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Dental Hygiene Equipment Refresh

Closed
84100 SAVANNAH 84100-SAV0000087State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

7 days ago

DEADLINE

in about 1 month

AI Contract Overview

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This contract involves a one-time purchase initiated by the Technical College System of Georgia on behalf of Savannah Technical College, aimed at refreshing the college's Dental Hygiene Equipment. The specific item required is the Air-N-Go Easy Air for Kavo by Aceton Inc., which must be supplied without substitutions to ensure compatibility with existing dental hygiene equipment used by students and faculty. The equipment will be shipped directly to Savannah Technical College's campus at 5717 White Bluff Road, Savannah, GA. The solicitation, posted under number 84100-SAV0000087, emphasizes the importance of matching the specified brand and model to maintain consistency within the program. The procurement process is governed by the State Purchasing Act and is managed through the Team Georgia Marketplace. Interested suppliers must respond by December 18, 2024. The contract size is estimated to range between $50,000 and $150,000. For technical assistance or questions regarding the bid process, the designated contact is Helen Hemphill, reachable via email at [email hidden]. Additional details and bid documentation are accessible through the provided online link, ensuring transparency and clarity for potential vendors.

General Info

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGeorgia → Savannah Technical College
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts
Helen Hemphill

Full Description

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Pursuant to the State Purchasing Act (Official Code of Georgia Annotated §§50-5-50 et seq.), this electronic Request for Quotes (eRFQ) is being issued by the Technical College System of Georgia (TCSG) on behalf of Savannah Technical College (STC) to establish a one-time purchase with one authorized supplier who will provide a Dental Hygiene Equipment Refresh (hereinafter, the State Entity) as further described in this eRFQ
Savannah Technical College requires the Air-N-Go Easy Air for Kavo by Aceton Inc. as the brand matches existing equipment already in use by students and faculty in the Dental Hygiene Program. NO SUBSTITUTE ALLOWED. This model will ship to the following address: Savannah Technical College, 5717 White Bluff Road Savannah GA 31405. Please review the Bid Specifications document within the attachments section of the Team Georgia Marketplace bid event for more information
For technical assistance with system registration, accessing the bid event or accessing the bid documents, contact the DOAS Customer Service Help Desk by phone at +1 (555) 000-0000 or by email at contact@example.gov, Monday through Friday, from 8:00 AM to 5:00 PM, excluding State Holidays or any other day state offices are closed such as furlough days or closings in response to inclement weather.

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