This Solicitation opportunity from Mississippi was posted on March 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Employee Assistance Program w/ Mobile Tool

Closed

2026-SOQ-071State & Local

Submission Closed04/20/2026, 05:00:00 PM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Telephone Town Hall Services

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311 After-Hours Services

Solicitation # RFP-2026-0036

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FY 27 - DCAS - District Direct Contact Center - RFP

Solicitation # Doc842014

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Health Care Finance (DHCF)

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DEADLINE

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DEADLINE

RFP-758-2700000097-2 | Contact Center as a Service RFP

Solicitation # RFP-758-2700000097-2

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Member Acquisition & Retention Program

Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

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POSTED

DEADLINE

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Health Plan Member Communications & Customer SupportThe Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

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Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.

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POSTED

DEADLINE

Request Validation and Customer Support ServicesThe Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.

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POSTED

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Transport Booking and Customer Support ServicesThe Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.

North East Lincolnshire Borough Council

POSTED

12 days ago

DEADLINE

in 18 days

General Info

Agency

Mississippi → Human Resources

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

MS, USA

Set-Aside

NONE

Documents

13 pages · contract-document

High

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Uniform Contract Format

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Timeline

PhaseClosed

PostedMar 30

Solicitation

Response DeadlineApr 20

Deadline has passed

Submission Closed

04/20/2026, 05:00:00 PM CDT

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Organization & Contact Information

AgencyMississippi → Human Resources

Contacts2 people available

OfficeJackson, MS, 39216, USA

Organization / AgencyMississippi → Human Resources

Office AddressJackson, MS, 39216, USA

Contacts

Kristy SchoeneckerFinance

Kristen ConawayContracts/Subgrants Manager

Interested Companies (6)

Aunt Bertha, a Public BenefitAustin, TX

Born BeautifulCaledonia, MS

Carelon Behavioral HealthBoston, Massachusetts

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Full Description

The Mississippi State Department of Health (MSDH) is committed to promoting the health and well-being of its workforce, recognizing that employees are the backbone of public health services across the state. MSDH staff face unique challenges, including high-stress environments, emergency response duties, and the emotional demands of serving vulnerable populations. These pressures can impact productivity, morale, and retention if not properly addressed. Currently, MSDH provides Employee Assistance Program (EAP) services to support employees and their families with counseling, work-life resources, and crisis intervention. As the agency looks to renew or enhance these services, the goal is to ensure comprehensive, accessible, and confidential support that meets the evolving needs of a diverse workforce. Key Challenges: High-stress roles and burnout risk among public health professionals. Geographic diversity requiring statewide coverage and virtual access. Need for rapid response during critical incidents and public health emergencies. Ensuring confidentiality and compliance with HIPAA and state regulations. What Would "Hit the Ball Out of the Park": A vendor that offers 24/7 access, multiple service delivery channels (in-person, telephonic, virtual), and robust work-life resources. Strong critical incident response capability with rapid deployment. Data-driven insights through utilization reporting and recommendations for improving employee well-being. Innovative engagement strategies to maximize awareness and participation.