FY 26- Operations - Office of Information Technology Zendesk

The District of Columbia’s Employment Services agency has forecasted a future procurement under the Office of Information Technology for Zendesk services for fiscal year 2026, with the notice posted on July 23, 2026. This solicitation is classified as a forecast, indicating it is a preliminary notice of intent and not yet an active request for proposals or contract award. The specific NAICS code, set aside type, and place of performance details have not been provided, and there is no listed point of contact for inquiries, suggesting further details will be released in subsequent official solicitations. The contract is intended to support operational needs through Zendesk’s customer service and support platform, likely to enhance internal or public-facing service delivery across city agencies. While the full scope and requirements are not yet defined, this forecast signals the agency’s planning to secure ticketing, case management, and customer engagement tools under the Zendesk system.