Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, November 11 at 2:00 PM ET

Register Free →

FY 26- Operations - Office of Information Technology Zendesk

Forecast
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The District of Columbia Department of Employment Services is forecasting a contract for Zendesk services to support the Office of Information Technology for fiscal year 2026. This procurement falls under NAICS code 561422, which pertains to specialized computer systems design services. The project is managed by the District of Columbia government and is currently listed as a forecast. Further details regarding the specific scope of work, solicitation number, and set-aside designations have not yet been disclosed.

General Info

DC Department of Employment Services forecasts FY2026 Zendesk services for Information Technology support.

Agency

District of Columbia → Employment Services (DOES)

Place of Performance

DC, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Prepare for this forecast

Research the agency, track this forecast, and prepare your capture plan before the solicitation opens.

Organization & Contact Information

Show more
AgencyDistrict of Columbia → Employment Services (DOES)
ContactsNo contacts available
OfficeDC
Organization / Agency
District of Columbia → Employment Services (DOES)
Office AddressDC
ContactsNo contact information available

Full Description

Show more
Zendesk

Similar Contracts

Same NAICS industry code

NAICS: 561422
New
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

7 days ago

DEADLINE

in about 1 month
View Details

Prepare for this forecast

Research this forecast and prepare for the solicitation

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS