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This Government Contract opportunity from Nevada was posted on August 23, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Healthcare Claims Processing and Adjudication

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
SLED
ITS60 RFQ for Saas Customer Support System
Solicitation # RFQ 2027.02
The Massachusetts Office of the Inspector General (OIG) is seeking a cloud-based SaaS customer support and ticketing system through Request for Quotation BD-27-1059-MAOIG-MAOIG-132087, issued on August 4, 2026, with responses due by August 24, 2026. The system must support approximately 7,200 annual public inquiries across multiple channels, including web, email, and phone, while integrating seamlessly with existing systems such as the Avaya phone platform, Microsoft Suite, and the OIG website. The platform must provide omnichannel intake, automated ticketing workflows with SLA tracking, a self-service portal, a searchable knowledge base, real-time reporting with exportable analytics, and robust security features including multi-factor authentication, single sign-on, role-based permissions, and audit logging. The vendor must also implement API connectivity with Power BI, an LMS, and an AI chatbot, and support a user structure of two administrators and approximately 25 regular users. The preferred contract term is three years with optional renewals, and the selected vendor will be required to execute the OIG Confidentiality Agreement and a Statement of Work post-award. Proposals must be submitted exclusively via email to rfr.responses@mass.gov and include a detailed written description of the SaaS product, a training and implementation plan, a proposed contract term with renewal options, a comprehensive cost breakdown covering implementation and annual fees, evidence of vendor history and qualifications, and contact information for three client references. Evaluation will be based on best overall value using a trade-off approach, weighing technical solution, implementation capability, vendor experience, and price without assigned numerical weights or adjectival ratings. Payment will follow the Commonwealth Bill Payment Policy, with invoicing directed to Marcelle Payen, CFO, at 1 Ashburton Place, Boston, MA 02108. No formal FAR clauses, security clearances, socioeconomic certifications, or CAGE/UEI requirements are mandated. The anticipated award date is October 12, 2026, and performance will be centered at the OIG’s Boston office, though the service is entirely cloud-based. There are no specified page limits, file types, or submission portals beyond email, and no FOB terms, packaging requirements, or formal CLIN structures apply.
MAOIG - Office of the Inspector General

POSTED

22 days ago

DEADLINE

in 6 days

General Info

Agency

Nevada State of Nevada - OtherView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

NV, USA

Set-Aside

NONE

Documents

This scope was carved out of 95PEBP-S2819.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Regional Health Maintenance Organization (HMO)

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNevada State of Nevada - Other
ContactsNo contacts available
OfficeN/A
Organization / Agency
Nevada State of Nevada - Other
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Process and adjudicate medical, pharmacy, and behavioral health claims in compliance with contract and regulatory requirements.