Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, September 16 at 2:00 PM EDT

Register Free →

This Government Contract opportunity from North Carolina was posted on June 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

HUB/Minority- and Women-Owned Business Participation

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

Show more

This contract seeks HUB-certified businesses, specifically minority-, women-, or service-disabled veteran-owned firms, to serve as subcontractors providing call center staffing, IT support, or training services. The opportunity supports the prime contractor's compliance requirements and emphasizes inclusion of diverse businesses. The contract is managed by the University of North Carolina System Office and classified under NAICS code 561422, which relates to telemarketing bureaus and other contact centers. The solicitation was posted on June 4, 2026, with a response deadline of June 25, 2026, indicating a relatively short window for submissions. While specific geographic or organizational details are not provided, the focus is clearly on ensuring participation of qualified HUB-certified businesses in support roles. Interested parties can find additional information and submit responses through the North Carolina Electronic Vendor Portal.

General Info

Seeking HUB-certified minority, women, or veteran-owned subcontractors for call center and IT support services.

Agency

North Carolina → Unc - System Office

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 68-SOCC0626.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

PBS North Carolina Call Center

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

Show more
AgencyNorth Carolina → Unc - System Office
ContactsNo contacts available
OfficeN/A
Organization / Agency
North Carolina → Unc - System Office
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Opportunity for HUB-certified businesses (minority-, women-, or service-disabled veteran-owned) to participate as subcontractors in call center staffing, IT support, or training services to support prime contractor compliance.

Find Active Opportunities Like This

Get AI-powered intelligence on the opportunities still open

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 650+ contractors already using CLEATUS