This Solicitation opportunity from Florida was posted on July 31, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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IT Service Management Platform

Closed

RFI 2026-15State & Local

Submission Closed08/26/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Oklahoma Insurance Department

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DEADLINE

RFP for State Based Exchange Contact Center

Solicitation # EV00000990

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State University of New York

POSTED

8 days ago

DEADLINE

in about 1 month

AI Contract Overview

Valencia College has issued a Request for Information (RFI) to gather industry insights and technical details regarding a potential new IT Service Management (ITSM) and Customer Service Management (CSM) platform. The purpose of this RFI is solely for informational and planning purposes and does not guarantee the issuance of a subsequent formal solicitation such as a Request for Proposal (RFP) or Invitation to Negotiate (ITN). The project aims to identify suitable solutions that can support the college’s objectives related to IT and customer service operations, with a contract value estimated between $500,000 and $2,000,000. The solicitation is associated with NAICS code 561422, which pertains to management consulting services related to IT. The response deadline is set for August 26, 2025, and interested vendors are encouraged to submit their information to the designated contact, Christy Colgan, via email. The project is part of Valencia College’s efforts to enhance its service management capabilities within the state of Florida. Additional details and updates about the solicitation can be accessed through the provided vendor link.

General Info

Agency

Florida → Valencia College

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

FL, USA

Set-Aside

NONE

Documents

Attachment 1 College Requirements

specifications

High

Valencia College RFI 2026-05 ITSM Solution

rfi

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJul 31

Solicitation

Response DeadlineAug 26

Deadline has passed

Submission Closed

08/26/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida → Valencia College

Contacts1 person available

OfficeN/A

Organization / AgencyFlorida → Valencia College

Office AddressN/A

Contacts

Christy Colgan

contact@example.gov

Full Description

THIS IS A REQUEST FOR INFORMATION (RFI) AS DEFINED IN SECTION 287.012 (22), FLORIDA STATUTES. This RFI is issued solely for information and planning purposes. It does not constitute or promise to issue a formal solicitation (Request for Proposal (RFP) or Invitation to Negotiate (ITN)) in the future.
Valencia College is requesting information and industry insight on a new IT Service Management (ITSM) and Customer Service Management (CSM) platform which may support the objectives and requirements listed herein.