This Solicitation opportunity from Florida was posted on June 27, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Knowledge System for Water Call Center for Water Department

Closed

25-P-00176State & Local

Submission Closed08/21/2025

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

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North East Lincolnshire Borough Council

POSTED

11 days ago

DEADLINE

in 19 days

AI Contract Overview

The City of Tampa’s Utilities Call Center Division is seeking proposals from qualified vendors to provide and implement a comprehensive Knowledge Operations Software system tailored for their water call center operations. The desired solution is a commercially available, off-the-shelf software package that offers extensive functionality with minimal need for customization or modifications. The preferred system should be web-based, requiring little to no additional software beyond standard web browsers, and ideally include a mobile application compatible with iOS and Android devices. The City favors a hosted, Software as a Service (SaaS) model to facilitate ease of deployment and maintenance. The selected vendor must demonstrate industry experience, align with current best practices used by government agencies, and have a similar operational system already in place within a government context. The solicitation, titled "Knowledge System for Water Call Center for Water Department," was posted on June 27, 2025, with a response deadline of August 21, 2025. The contract is estimated to be valued between $500,000 and $2,000,000. The project is managed by the Florida-based Department of Technology & Innovation, with Eryn Berg serving as the primary contact. Interested vendors can find additional details and submit proposals through the City’s procurement portal. The initiative aims to enhance the efficiency and effectiveness of the water department’s call center operations by implementing a robust, user-friendly knowledge management system aligned with government standards.

General Info

Agency

Florida → Technology & Innovation

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

FL, USA

Set-Aside

NONE

Documents

requirements-workbook

High

rfp

High

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedJun 27

Solicitation

Response DeadlineAug 21

Deadline has passed

Submission Closed

08/21/2025

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Organization & Contact Information

AgencyFlorida → Technology & Innovation

Contacts1 person available

OfficeN/A

Organization / AgencyFlorida → Technology & Innovation

Office AddressN/A

Contacts

Eryn Berg

Full Description

The City of Tampa’s (City) Utilities Call Center Division is seeking proposals from qualified companies to deliver and implement a new Call Center Knowledge Operations Software (System). The City desires to obtain a Commercial-Off-The Shelf software package that has been developed by third party software firms with substantial functionality with minimal development, modifications or enhancements to the software package. The company shall be qualified and experienced in the industry and propose best practices currently being used by Government Agencies. The preferred system shall be Web Based utilizing no, or very limited number of, browser Plug-ins or additional software besides the web browser (e.g. Java) on City desktops and preferably, also have a mobile app for use on iOS and Android devices. The City prefers a hosted solution and Proposers are to propose a Software as a Services (SaaS) model. The City desires a solution that has substantial functionality and requires minimal development, modifications or enhancements to the System. The Successful Proposer shall be qualified and experienced in the industry, proposes best practices currently being used and have a similar system currently operational by Government Agencies similar to the services being proposed by the City.