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This Government Contract opportunity from Louisiana was posted on May 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Member and Provider Customer Service Support

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

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The contract pertains to the operation of a customer service center dedicated to supporting healthcare providers and members with inquiries related to claims status, documentation requests, and appeals processes. It is classified as a subcontract under NAICS code 561422, which corresponds to telephone call centers. The opportunity was posted on May 4, 2026, with a response deadline of June 11, 2026, at 4:00 PM. The entity issuing the contract is the Louisiana Procurement agency, and while specific performance location details are not provided, the services are expected to serve Louisiana-based healthcare providers and members. The contract does not specify a set-aside type or organizational eligibility requirements, and no point of contact information is listed. The solicitation is accessible through the Louisiana Office of State Procurement online portal.

General Info

Customer service center subcontract supporting healthcare claims, documentation, and appeals inquiries.

Agency

Louisiana → ProcurementView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

LA, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc2180491464.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Healthcare Claims Management

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyLouisiana → Procurement
ContactsNo contacts available
OfficeN/A
Organization / Agency
Louisiana → Procurement
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Operation of a customer service center to support healthcare providers and members with claims status inquiries, documentation requests, and appeals.

More opportunities from Louisiana → Procurement

Same awarding agency

NAICS: 238990
New
SLED
Winona Tower Removal - LDAF
Solicitation # 3000026663
The State of Louisiana Office of State Procurement has issued an Invitation to Bid, solicitation number 3000026663, for the demolition and removal of a tower for the Department of Agriculture and Forestry at the Winona location. The scope of work requires the contractor to provide all labor, supervision, equipment, materials, transportation, hauling, and disposal necessary to complete the removal and site cleanup. Bidders must adhere to the specifications in Attachment C and are required to participate in a mandatory jobsite visit, coordinated through Hamilton Bynog. The bid opening date is October 6, 2026, and all submissions must be made by vendors registered in the LaGov system. Key requirements include a bid security of 5 percent for any bid totaling 50,000 dollars or more and registration in good standing with the Louisiana Secretary of State for contracts exceeding 25,000 dollars. The contract is subject to various state and federal regulations, including prohibitions on discriminatory boycotts of Israel and discrimination against firearm and ammunition industries for qualifying contract values. Compliance with the Americans with Disabilities Act, WCAG 2.1 Level AA, and the Clean Water Act is mandatory. Payment will be issued within 30 days following the receipt of a properly executed invoice or delivery. Primary administrative contact for the procurement is Arkeith White.
All Other Specialty Trade Contractors

POSTED

1 day ago

DEADLINE

in 24 days
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