This Government Contract opportunity was posted on May 14, 2018. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Member Services and Customer Support

Closed

Federal

Submission Closed05/18/2018, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561431

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SLED

Document Scanning and Digitization ServicesThis subcontract for the City of Portsmouth in Virginia involves the physical conversion of paper human resources records into digital formats. The selected provider will utilize high-volume industrial scanners and OCR software to digitize personnel files, applicant documents, and retiree records. A critical component of the scope includes indexing and classifying these documents to ensure they map correctly to the HRDMS while maintaining strict adherence to PII data privacy and security standards. The project falls under NAICS code 561431 and requires the delivery of fully indexed electronic files. Interested parties must submit their responses by December 3, 2026. Performance of the services will take place within the City of Portsmouth.

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Municipal Records DigitizationThis subcontract for Municipal Records Digitization involves the end-to-end conversion of physical municipal records into digital formats for prime contractors working on Town of Milton projects in Massachusetts. The scope of work includes the secure collection of records from Town Hall, physical preparation such as removing staples and clips, high-volume scanning using professional equipment, and indexing files to ensure searchability. The project will be performed in Milton, Massachusetts, with the final deliverable being a complete set of indexed electronic records. Interested parties should note that the response deadline is November 13, 2026, and the work falls under NAICS code 561431.

POSTED

DEADLINE

RFP: Virtual Mailroom

Solicitation # RFP_Virtual_Mailroom

The Los Angeles County Employees Retirement Association (LACERA) has issued a solicitation for a Virtual Mailroom service provider. This opportunity is designated for performance in Pasadena, California, and is managed by a local government organization. Interested vendors must submit their responses by the deadline of December 4, 2026, at 4:00 PM PT. Prospective bidders are required to access the official bid documents and any subsequent addenda through the provided web links. Because the solicitation is hosted on external platforms, vendors may need to complete additional registrations to participate. All inquiries regarding the contract language or missing information should be directed to the originating agency.

Los Angeles County Employees Retirement Association (LACERA)

POSTED

DEADLINE

Solicitation # 754-TXST-2026-RFP-523-VPGOI

Texas State University is soliciting proposals under solicitation number 754-TXST-2026-RFP-523-VPGOI for a qualified mail house services provider. The primary objective is to support the Admissions Office and other university departments through the storage and fulfillment of approximately 920,000 to 1,000,000 pieces of inventory annually. Required services include web-based ordering and inventory tracking, mailing-list processing, CASS, de-duplication, presorting, addressing, labeling, and a full range of fulfillment activities such as folding, tabbing, gluing, collating, inserting, sealing, and metering. Additionally, the provider must offer print on demand, proofing, USPS documentation, and the pickup and delivery of publications. The selected contractor must support the university's nonprofit bulk-mail permit, ensure full compliance with USPS requirements, and maximize available postal discounts. Performance expectations include the provision of a dedicated account representative and the completion of mailing requests generally within 72 hours. Proposals must be submitted electronically via the TXST MarketPlace Jaggaer System by November 13, 2026, at 5:00 p.m. CT. The point of contact for this solicitation is Dan Alden.

Texas State University

POSTED

DEADLINE

Solicitation # RFP 2027-09

The City of Edinburg is soliciting proposals under RFP 2027-09 for comprehensive mail services to support the daily operations of the City Secretary's Department and the Utility Billing Water Department. The selected vendor will be responsible for receiving, sorting, metering, and processing outgoing correspondence, including approximately 90,000 pieces of mail annually for the City Secretary and roughly 30,000 water bills per month for the Utility Billing division. To be eligible, vendors must maintain a permanent business location within the Rio Grande Valley, specifically in Edinburg or within a 25-mile radius of City Hall. The provider is required to maintain a secure environment for all mail and comply with all United States Postal Service requirements and state and federal confidentiality laws. The contract will be awarded based on a weighted evaluation focusing on cost proposal and pricing (25%), service reliability and turnaround time (20%), technical approach (20%), vendor qualifications (15%), local availability (15%), and past performance (5%). Local vendors within Edinburg city limits may receive a 5% bid price preference. Administrative requirements include monthly itemized invoicing separated by department and the submission of various certifications, including disclosures regarding conflicts of interest, litigation, and boycotts of Israel and energy companies. Proposals are due by November 3, 2026, and must be submitted as a single PDF via the e-procurement portal along with required physical copies.

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Library and Instructional Resource Inventory ServicesThis subcontract for Library and Instructional Resource Inventory Services supports Seattle Public Schools by providing physical audits and digital validation of textbooks, library materials, and instructional resources. The contractor is responsible for scanning barcodes, verifying asset locations, and reconciling physical stock against digital records using the Follett Destiny system. The role requires expertise in asset management standards or library science to ensure accuracy in resource tracking. The primary deliverables include updated digital records and a comprehensive validated inventory report. This project is categorized under NAICS code 561431 and is designed to support prime contractors in managing resource distribution and accountability.

Seattle Public Schools

POSTED

DEADLINE

Regulatory Documentation & Recordkeeping SupportThe contract requires administrative support focused on organizing, securing, and maintaining records related to Diversity, Equity, and Inclusion compliance to ensure readiness for audits and government access as mandated by FAR 52.222-90. This support includes systematic documentation, proper storage protocols, and ongoing maintenance of records to meet federal regulatory standards. The work is performed under a subcontract for the Defense Logistics Agency, part of the Department of Defense, and falls under NAICS code 561431, indicating administrative and support services. All activities must align with federal requirements to guarantee continuous compliance and accessibility of DEI-related documentation.

Defense Logistics Agency

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DEADLINE

Records Management and Data Entry ServicesThis contract involves providing specialized services in records management and data entry, focusing on organizing, digitizing, and maintaining records with high accuracy and strict compliance, especially when handling sensitive or protected information. The contractor is expected to perform high-volume data entry tasks while ensuring that all processes adhere to applicable standards and security requirements. The contract, titled "Records Management and Data Entry Services," is issued as a subcontract under the Department of Veterans Affairs through the Nac Federal Supply Schedule (36F797). It falls under the NAICS code 561431, which pertains to document preparation services. While specific location details and points of contact are not provided, the work supports the Department of Veterans Affairs and emphasizes the need for secure, reliable handling of sensitive data tied to veteran records.

Nac Federal Supply Schedule (36F797)

POSTED

DEADLINE

Records Management and Information GovernanceThis contract involves the management of both electronic and physical records, encompassing comprehensive lifecycle management, retention scheduling, and ensuring adherence to federal records laws. It is structured as a subcontract under the General Services Administration’s Office of Centralized Acquisition Services and is designated as an 8(a) Sole Source arrangement, indicating it is set aside for a specific small business program. The work is to be performed in Washington, DC, with the primary objective of supporting robust information governance and records management practices. Key aspects include compliance with federal requirements to ensure proper handling, retention, and disposition of records throughout their lifecycle. The contract aligns with NAICS code 561431, which covers professional records management services, emphasizing the importance of regulatory adherence, data integrity, and efficient records stewardship. This initiative supports organizational efforts to maintain transparent, accountable, and legally compliant records systems.

Office Of Centralized Acquisition Services

POSTED

12 months ago

DEADLINE

N/A

AI Contract Overview

The Member Services and Customer Support subcontract focuses on providing essential bilingual customer service in English and Spanish specifically tailored for retirees. The scope of work includes managing enrollment support, addressing claims inquiries, explaining benefits, and facilitating the resolution of grievances to ensure high-quality member care. This opportunity is categorized under NAICS code 561431 and is designated for performance in Atlanta, Georgia, within the 30341 zip code area. The solicitation was posted on May 14, 2018, with a response deadline of May 18, 2018.

General Info

Bilingual retiree customer support subcontract for enrollment and claims in Atlanta, Georgia.

Agency

N/A

NAICS

561431 - Private Mail Centers

Place of Performance

Altanta, GA, 30341, USA

Set-Aside

NONE

Documents

This scope was carved out of 22470.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IT Software Services

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 14

subcontract

Response DeadlineMay 18

Deadline has passed

Submission Closed

05/18/2018, 12:00:00 PM UTC

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Organization & Contact Information

AgencyN/A

ContactsNo contacts available

OfficeN/A

Organization / Agency

N/A

Office AddressN/A

ContactsNo contact information available

Full Description

Provide bilingual (English/Spanish) customer service for retirees, including enrollment support, claims inquiries, benefit explanations, and grievance resolution.