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Multi-Channel Customer Support Services

Active

State & Local

Response Deadline09/09/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

California → State ControllerView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of EDIS90126.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP - EDIS90126 Electronic Payment Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 31

subcontract

Response DeadlineSep 9

Submission deadline

Response Deadline

09/09/2026, 10:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyCalifornia → State Controller

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → State Controller

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer service and technical support for pay card recipients for prime contractors on State Controller's Office (SCO) projects. Operates a multi-channel call center via phone, live chat, and SMS in English, Spanish, and Chinese. Assists with card activation, troubleshooting, and ADA-compliant support. Delivers an operational customer support center and resolution reports.

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