Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, September 16 at 2:00 PM EDT

Register Free →

Search

Top

Back to Contracts

Participant and Provider Support Services

Active

State & Local

Response Deadline09/21/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Virginia → Human ResourcesView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

VA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 27-24.

The full solicitation package (26 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

MEDICAL PLAN ADMINISTRATION

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedAug 19

subcontract

Response DeadlineSep 21

Submission deadline

Response Deadline

09/21/2026, 06:00:00 PM UTCin 15 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyVirginia → Human Resources

ContactsNo contacts available

OfficeN/A

Organization / Agency

Virginia → Human Resources

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Operates a customer service center for prime contractors on City of Charlottesville medical plan projects. Provides toll-free telephone support, secure online/mobile access, and multilingual support for benefits, claims, and eligibility inquiries using IVR and CRM systems. Adheres to response time SLAs. Delivers member support services and inquiry resolution logs.

Similar Contracts

Same NAICS industry code

Federal Benefits Customer Service Representatives (CSRs)This subcontract opportunity with the Department of Defense, specifically the Navsup Flt Logistics Ctr Norfolk, seeks highly skilled personnel to serve as Federal Benefits Customer Service Representatives for Department of the Navy HRBCC projects. The selected provider will deliver expert guidance to employees regarding FEHB, FEGLI, TSP, FEDVIP, and FLTCP entitlements through inbound telephone and email communications. Personnel must adhere to Government SOPs and utilize specialized systems including the GRB Platform, ORA system, CBC Portal, BENEFEDS, FSA, and LTCFEDS to ensure daily resolution of inquiries and the accurate processing of benefit elections. The contract requires strict security compliance, necessitating either DCSA NISS verification or a Corporate Officer's facility clearance certification. This opportunity is categorized under NAICS code 561422 and is based in the 23709 zip code area. Interested parties must submit their responses by September 16, 2026, at 2:00 PM.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

Civilian Human Resources Benefits Contact Center (HRBCC)

Solicitation # N69199HRBCCFY27

The Department of the Navy is seeking sources to provide comprehensive personnel, management, and operational services for the Civilian Human Resources Benefits Contact Center. The selected contractor will be responsible for staffing a dedicated single service contact center to support current, separated, and prospective Navy civilian employees. This includes providing technical guidance and information regarding essential employee entitlements and benefit programs such as the Federal Employee Health Benefits, Federal Employees Group Life Insurance, Thrift Savings Plan, Federal Dental and Vision Insurance Programs, and the Federal Long Term Care Insurance Program. This sources sought opportunity, identified by solicitation number N69199HRBCCFY27, is managed by the Navsup Flt Logistics Ctr Norfolk under NAICS code 561422. Interested parties must submit their responses by September 16, 2026. The contract is overseen by the Department of Defense, with the primary point of contact being William Spencer.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

LARO - 13900 - Law-enforcement/public-safety land mobile radio (LMR) systemThe Department of the Interior is seeking a contractor to provide recurring and as-needed support for the law-enforcement and public-safety land mobile radio system at Lake Roosevelt National Recreation Area. The scope of work includes the maintenance, installation, testing, programming, repair, and documentation of critical infrastructure such as towers, sites, antennas, feedlines, repeaters, and base stations. Additionally, the contractor will be responsible for servicing vehicle-mounted and handheld radios to ensure operational reliability, responder safety, and system interoperability. This opportunity is categorized under NAICS code 561422 and is currently listed as a forecast with a posted date of September 2, 2026. Primary points of contact for this requirement include Craig E. Ruscitto and the National Park Service Contract Support Center.

POSTED

DEADLINE

Participant Communication and Support Services

Spotsylvania County Public Schools

POSTED

DEADLINE

Lead Response and Initial Engagement Services

California State University Los Angeles

POSTED

DEADLINE

Cal State LA / Student Recruitment Services

Solicitation # CSULA-RFP-00000836-2026

California State University Los Angeles is seeking proposals for student recruitment services under solicitation number CalState-CSULA-RFP-00000836-2026. This SLED organization opportunity was posted on September 2, 2026, and requires responses to be submitted by the deadline of September 19, 2026. Interested parties can find further details and submission instructions through the provided SciQuest bidding portal. The primary point of contact for this procurement is Veronica Vien, who can be reached via email at vvien@calstatela.edu.

California State University Los Angeles

POSTED

DEADLINE

HBX RFP- Call Center Services

Solicitation # Doc844161

Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.

Health Benefit Exchange Authority (DCHBX)

POSTED

DEADLINE

Professional Call Center Agent ServicesThis subcontract for Professional Call Center Agent Services supports prime contractors on Auburn University projects by providing professional communication and customer support services. The scope of work involves managing customer service inquiries through the use of CRM software and call center headsets, adhering to commodity classification 80172000 and NAICS code 561422. The contract requires an E-Verify MOU for all operations based in Alabama. Interested parties must submit their responses by September 30, 2026, at 3:30 PM. All procurement activities are managed through the Auburn University bidding portal.

Auburn University

POSTED

DEADLINE

Call Center Services

Solicitation # AU-2026-0001032

Auburn University

POSTED

DEADLINE

RFP 160190 Statewide Toll Customer Service Center Operations

Solicitation # RFP-121586

The Virginia Department of Transportation is seeking proposals for the Statewide Toll Customer Service Center Operations under solicitation RFP-121586. This SLED opportunity, categorized under NAICS code 561422, focuses on managing customer service operations for tolling systems within the state of Virginia. Interested vendors must submit their responses by the deadline of October 1, 2026. The procurement process is managed by Virginia Griffin, and further details regarding the submission process can be accessed through the official vendor portal.

Virginia Department of Transportation

POSTED

DEADLINE

24/7 Crisis Response Call Center Operations

POSTED

DEADLINE

Idaho Crisis and Suicide Hotline Services

Solicitation # 1404

The Idaho Department of Health and Welfare, Division of Behavioral Health, issued Request for Information (RFI) 1404 on August 26, 2026, to identify organizations capable of operating a statewide crisis and suicide hotline for Idaho residents. This RFI is for planning and budget-gathering purposes only and does not constitute a formal solicitation or a commitment to procure services. The objective is to gather market research on staffing, technology, and cost estimates to refine the requirements for a future Request for Proposal (RFP). Responses are due via email to Signe Jensen by September 30, 2026, at 5:00 p.m. Mountain Time. The desired service must provide 24/7/365 access to trained crisis responders through voice, text, and chat modalities. The provider will serve as Idaho's designated member of the 988 Suicide and Crisis Lifeline network, requiring compliance with national standards and accreditation from recognized crisis hotline organizations. Key operational requirements include the use of secure technology platforms for call routing and reporting, the implementation of evidence-based practices for suicide prevention, and the provision of licensed clinical supervision for responders. The provider will also be expected to coordinate with the state's behavioral health crisis continuum, including emergency departments and mobile crisis response teams.

POSTED

DEADLINE

More opportunities from Virginia → Human Resources

Same awarding agency

Member Enrollment and Benefits Administration

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Dental Claims Adjudication and Repricing

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

DEADLINE

Dental Provider Network Access

Offices of Dentists

POSTED

DEADLINE

DENTAL INSURANCE ASO PROGRAM

Solicitation # RFP 27-26

The City of Charlottesville is soliciting proposals for a Dental Insurance Administrative Services Only (ASO) Program through RFP 27-26. The contract aims to support a self-funded dental plan for approximately 1,100 active, benefits-eligible employees and 500 retirees. While the City currently maintains a single dental plan, it is considering a dual-option offering that includes a new buy-up plan effective July 1, 2027. The initial contract term is scheduled to run from January 4, 2027, through June 30, 2028, with the possibility of up to six additional one-year renewal terms. Based on historical billed charges from the 2025-2026 period, the estimated contract value is approximately $1,653,140. Offerors must provide pricing on a per employee per month (PEPM) basis, with rates guaranteed for a 24-month period. Proposals are evaluated based on several critical factors, including network access via GeoAccess reports, provider disruption analysis, and financial competitiveness regarding ASO fees and shared savings. The City requires strict adherence to data privacy standards for personally identifiable information and mandates that all insurance policies be issued by companies with an A.M. Best Financial Strength Rating of A- or better and a Financial Size Category of VII or higher. Additionally, the contractor must comply with various non-discrimination laws and accessibility requirements, ensuring all digital reports are compatible with screen readers. Proposals must be submitted via the OpenGov portal by the deadline of September 16, 2026.

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

POSTED

DEADLINE

Clinical Care Management and Wellness Program Administration

Offices of All Other Miscellaneous Health Practitioners

POSTED

DEADLINE

Provider Network Access and Contracting

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

POSTED

DEADLINE

Medical Claims Processing and Fiduciary Management

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

POSTED

DEADLINE

Stop-Loss Insurance Coordination and Reimbursement

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

POSTED

DEADLINE

Pharmacy Benefit Management (PBM) Integration Services

Custom Computer Programming Services

POSTED

DEADLINE

MEDICAL PLAN ADMINISTRATION

Solicitation # RFP 27-24

The City of Charlottesville is soliciting proposals for medical plan administration services through RFP 27-24 to support approximately 1,100 active, benefits-eligible employees and 90 pre-65 retirees. The scope of work involves administering current point of service (POS) and health maintenance organization (HMO) plans, which are currently coupled with a health reimbursement arrangement (HRA). The City is also considering the addition of a high-deductible health plan (HDHP) to the mix, requiring bidders to address potential impacts on administration fees and provide comprehensive strategies for health savings account (HSA) administration and pricing. Key service requirements include high standards for claims adjudication accuracy and turnaround times, integration with a carve-out pharmacy benefit manager (PBM) featuring real-time deductible accumulators, and the provision of clinical and wellness programs such as telemedicine, tobacco cessation, and musculoskeletal support. The proposed contract term begins January 4, 2027, and runs through June 30, 2028, with options for up to six additional one-year renewals. Pricing is based on an Administrative Services Only (ASO) model, requiring detailed fee structures for base administration, claim fiduciary services, data warehouse integration, and various clinical programs. Bidders must demonstrate capabilities in advanced reporting, including on-demand financial and utilization data, and must comply with various regulatory standards such as the Consolidated Appropriations Act (CAA) and the Affordable Care Act (ACA). The solicitation requires detailed responses regarding geographic provider access and includes strict provisions for audit rights, insurance requirements, and nondiscrimination. Proposals are due by September 16, 2026.

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

POSTED

DEADLINE

Pharmacy Claims & Rebate Auditor

Offices of Certified Public Accountants

POSTED

DEADLINE

Clinical Pharmacy Program Consultant

Administrative Management and General Management Consulting Services

POSTED

DEADLINE