PBX IV PORFP#D80P5600082 -IT-Cisco VoIP Collaboration Subscription

The Maryland Insurance Administration (MIA) is seeking to renew a maintenance agreement with Cisco Systems for its Cisco VoIP system, which manages all incoming and outgoing telephone communications, including main menu operations, call centers, and voicemails. This renewal ensures continued technical support, security updates, bug fixes, and hardware replacements such as power supplies, memory, or motherboard components, under a subscription licensing model that has replaced traditional licensing. The contract, valued between approximately $500,000 and $1.5 million, will cover all of MIA’s telecommunication needs, emphasizing support for the Cisco VoIP collaboration platform, including the Flex Plan 3.0, Session Manager, Cloud Device Registration, and various licenses for messaging, emergency response, and contact center operations. The agreement also encompasses hardware support, software bug fixes, and security updates, ensuring the system remains operational, secure, and up-to-date. The procurement process involves a formal solicitation through the eMaryland Marketplace Advantage system, with responses due by June 26, 2025. The contract is a fixed-price type, with evaluation criteria focusing on conformance to specifications and cost. Vendors are required to submit detailed bid forms outlining pricing for Cisco products and services, including optional renewal years. The scope of work specifies the provision of subscription services, hardware replacements, and support for the Cisco VoIP platform, with an initial term of 12 months and no auto-renewal. The contract aims to maintain robust telecommunication infrastructure for MIA, ensuring reliable, secure, and supported voice communication capabilities across the agency’s operations in Maryland.