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Provider Customer Service Program (PCSP)

Active

Federal

Response Deadline11/02/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Provider Customer Service Program is a subcontract under the Department of Health and Human Services, specifically within the Office of Acquisition and Grants Management, to operate a customer service center for prime contractors on CMS Medicare Administrative Contractor projects. Based in Baltimore, the program focuses on managing telephone inquiries and providing technical assistance to providers regarding Medicare benefits and claims. The contractor is responsible for utilizing specialized call center infrastructure and telephony systems to adhere to specific call-handling metrics. Key deliverables include managed provider inquiry support and the submission of detailed call performance reports to ensure operational efficiency and compliance with program standards.

General Info

Subcontract for HHS to operate a Medicare provider customer service center in Baltimore.

Agency

Department Of Health And Human Services → Ofc Of Acquisition And Grants ManagementView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Baltimore, MD, USA

Set-Aside

NONE

Documents

This scope was carved out of 75FCMC27R0001.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Medicare Administrative Contractor (MAC) Jurisdiction 8 (J8) - Synopsis/Draft RFP / Presolicitation

AI Contract Breakdown

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Timeline

PostedAug 4

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2026, 04:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Ofc Of Acquisition And Grants Management

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Ofc Of Acquisition And Grants Management

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Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a customer service center for prime contractors on CMS Medicare Administrative Contractor (MAC) projects. Manages CSR-handled telephone inquiries and provides technical assistance to providers regarding Medicare benefits and claims. Utilizes call center infrastructure and telephony systems to meet specific call-handling metrics per Attachment J.23.B. Delivers managed provider inquiry support and call performance reports.

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