This Pre-Solicitation opportunity from Department Of Veterans Affairs was posted on August 8, 2011. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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R--Customer Interaction Center Software

Awarded

VA79811RQ0214Federal

Submission Closed08/15/2011, 05:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 423430

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AI Contract Overview

The Department of Veterans Affairs Center for Acquisition Innovation intends to enter into a sole-source procurement with Brookman, LLC to provide a Customer Interaction Center for the Center for Veterans Enterprise Program Office. This project involves implementing a pre-integrated call center application suite to manage business communications, including PBX and IP PBX call processing, voicemail, fax servers, and unified messaging, across two separate geographic locations. The estimated base period of performance runs from September 2011 through September 2012, with three subsequent one-year option periods extending through September 2015 for software updates, maintenance, and training. While this notice serves as an intent to sole source under FAR 13.106-1(b) and is not a formal solicitation, the agency will consider quotations from all responsible sources.

General Info

Agency

Department Of Veterans Affairs → Sac Frederick (36C10X)

Contract Value

$148,682.98

NAICS

423430 - Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

Place of Performance

Set-Aside

NONE

Awardee

BROOKMAN LLC

Award Issued Date

09/01/2011, 12:00:00 AM UTC

Documents

No documents available

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Timeline

PhaseAwarded

PostedAug 8

Presolicitation

AwardedSep 1

Contract was awarded

Submission Closed

08/15/2011, 05:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Sac Frederick (36C10X)

ContactsNo contacts available

OfficeFREDERICK, MD, 21703, USA

Organization / AgencyDepartment Of Veterans Affairs → Sac Frederick (36C10X)

Office AddressFREDERICK, MD, 21703, USA

ContactsNo contact information available

Full Description

Department of Veterans Affairs Center for Veterans Enterprise Intent to Sole Source The Department of Veterans Affairs (VA) Center for Acquisition Innovation - Frederick, Frederick, MD, in accordance with FAR 13.106-1(b), intends to negotiate a sole-source procurement with Brookman, LLC, 1625 Piccard Drive, Suite Number 204, Rockville, Maryland, 20850, in support of Department of Veterans Affairs, Center for Veterans Enterprise (CVE) Program Office. This requirement provides the Government an existing Customer Interaction Center (CIC) by utilizing a pre-integrated call center application suite to manage all business communications on one platform for an expanding call center. The CIC's contact center applications and PBX / IP PBX call processing, voicemail, fax server and unified messaging capabilities will interconnect two offices in separate geographic locations. The estimated base period of performance will be September 2011 through September 2012. The following option periods will be for annual software updates, maintenance and training support (if required). Option Period 1 September 2012 - September 2013 Option Period 2 September 2013 - September 2014 Option Period 3 September 2014 - September 2015 Specific dates will be determined at time of award. This notice of intent is not a solicitation or request for competitive quotations. No solicitation package is available. All responsible sources may submit a quotation which shall be considered by the agency.

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