This Solicitation opportunity from Department Of Veterans Affairs was posted on April 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
R615--Beneficiary Locator and Outreach Services VBA Philadelphia - Insurances Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
Active Opportunities Like This One
AI Contract Overview
The Department of Veterans Affairs Veterans Benefits Administration is soliciting vendor capabilities for a Beneficiary Locator and Outreach Services contract to support the efficient identification, contact, and claims facilitation for beneficiaries of VA life insurance programs serving 5.5 million Veterans, service members, and their families. This solicitation, numbered 36C10D26Q0075, seeks contractors to provide electronic address searches, genealogical research, encrypted file transfers, outreach mailings, and return mail processing to locate hard-to-find beneficiaries and ensure timely payment of insurance proceeds in compliance with the Faster Payment to Veterans’ Survivors Act of 2022. The performance work statement outlines a six-month base period with four optional one-year renewal periods, totaling up to five years of potential performance, with all work to be conducted off-site without travel. Vendors must demonstrate technical proficiency in leveraging tools such as CLEAR and Enformion, provide detailed processes for beneficiary location, offer robust reporting and analytics, and show experience with government agencies, particularly the VA, while maintaining strict adherence to VA directives on cybersecurity, records management, and privacy standards including FISMA, NIST, and Section 508. Contractors must also comply with stringent security and personnel requirements, including background investigations through e-QIP, adherence to VA Directive 0710, and position sensitivity assessments using the PDAT tool, with key personnel requiring prior written approval for any changes. Proposals must be submitted in Microsoft Word format within a 20-page limit plus a cover page, and must include company information, service capabilities, detailed pricing models—including per-transaction and tiered structures for genealogical research—and compliance documentation for federal data protection standards. Evaluation will prioritize technical approach and past performance as significantly more important than price, with selection based on a trade-off approach rather than lowest price technically acceptable. Invoicing must be submitted electronically through Tungsten Network using the VA’s EIPP system, and all contracts will incorporate clauses requiring availability of funds, electronic payment submission, liquidated damages for data breaches, and option periods for extended services. Failure to meet performance benchmarks, including achieving at least 90% success rates for Tier 1 and 2 beneficiary cases and 70% for Tier 3 cases, may result in corrective action or termination. Participation requires a valid Unique Entity Identifier and CAGE code, and offerors must certify their small business status and socioeconomic designations if applicable, with joint ventures required to disclose all participants’ UEIs.
General Info
Agency
NAICS
Place of Performance
DCSet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
THIS IS A REQUEST FOR INFORMATION (RFI) ONLY:
Title - Beneficiary Locator Service
Issued by: Department of Veterans Affairs Veterans Benefits Administration (VBA)
Subject: Requirement Overview and Information Sought Discription
1.0 Introduction
VA Insurance Service and Operations Center (INS) provides life insurance benefits and services for 5.5 million Veterans, Service members, and their families. VA INS requires locator and outreach services to assist with locating difficult to find beneficiaries and establishing contact with beneficiaries to facilitate the completion of claims. The services shall include obtaining current contact information for named beneficiaries, conducting research to identify possible alternate beneficiaries, obtaining current contact information for alternate beneficiaries, and conducting outreach to beneficiaries to provide information to facilitate completing claims. This Request for Information (RFI) aims to gather data on vendor capabilities, methodologies, applicable technologies, and cost metrics relevant to the automation services outlined in the Beneficiary Locator Services Performance Work Statement (PWS).
2.0 Purpose
The RFI aims to:
1. Gain insight into current industry capabilities and best practices regarding beneficiary locator and outreach services.
2. Understand cost structures and pricing models for such services.
3. Assess potential vendors' abilities to meet the requirements stipulated in the PWS.
3.0 Background
VA Insurance Service and Operations Center (INS) offers valuable life insurance benefits and services that provide Veterans with peace of mind and financial security for their beneficiaries. VA INS is responsible for the administration and oversight of eleven government life insurance programs, which provide $1.5T in total coverage to 5.5 million Veterans, Service members, and their families.
In accordance with the Faster Payment to Veteran s Survivors Act of 2022 (Public Law No. 117-313), VA INS requires locator and outreach services to assist with locating difficult to find beneficiaries and establishing contact with beneficiaries to facilitate the completion of claims.
The locator and outreach services will allow VA INS employees to efficiently and effectively disburse payments to beneficiaries who are entitled to VA Insurance proceeds faster and improve the accuracy and timeliness of claims processing.
4.0 Scope
Vendors are requested to provide information on their capabilities to support the following areas:
A. Electronic address search
B. Genealogical research
C. Encrypted file transfer solution
D. Claims outreach mailings
E. Return mail processing for returned outreach letters
5.0 Information Requested
Responses shall include the following information:
1. Company Information:
a. Name of the company
b. Contact information (address, phone number, email)
c. Point of contact
d. Company overview
2. Service & Technology Capabilities:
a. Description of specific services offered that align with the PWS outlined tasks.
b. Outline the processes you use for locating potential beneficiaries.
c. Types of technologies and tools used (CLEAR, Enformion, etc.).
d. Reporting and analytics capabilities.
e. Sample case studies or examples of successful locator service.
f. Experience with similar projects, particularly within the VA or similar government agencies.
g. Capability to capture images of sent outreach letters and providing copies of sent letters to VA.
3. Cost Structure:
a. Pricing models (per transaction, subscription, tiered pricing, etc.).
b. Estimated cost metrics for complex genealogical research.
c. Factors influencing cost variability.
d. Line item structure used in previous contracts (commercial or government) and/or structure recommendations.
5. Compliance and Security:
a. Approach to ensuring compliance with VA, federal, and industry standards.
b. Data protection and privacy measures.
5. Key Personnel:
a. Qualifications/labor categories of key team members likely to be involved in the project.
b. Experience with genealogical research and similar projects.
6. Additional Information: Any other relevant information that would assist the VA in understanding the vendor s capabilities and cost/pricing structures.
6.0 Submission Guidelines
Interested parties are requested to respond to this RFI:
a. In Microsoft Word for Office or compatible format and shall not exceed 20 pages plus a cover page. A page is defined as each face of an 8.5 x 11 sheet with information contained within a one-inch margin on all sides. Font type shall be Times Roman 12 point unless provided in table format. Tables may utilize Times Roman 10 point.Â
b. Include RFI Response: Beneficiary Locator Service in the subject line of the email.
7.0 Disclaimer
This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Responses to this RFI will not obligate the Department of Veterans Affairs to any contractual action. All information submitted in response to this RFI will remain confidential.
More opportunities from Department Of Veterans Affairs → Veterans Benefits Administration (36C10D)
Same awarding agency
Find Active Opportunities Like This
Get AI-powered intelligence on the opportunities still open
Every page of the solicitation package shredded into a compliance breakdown
AI-powered matching based on your capabilities and past performance
Competitor and incumbent history on the requirement
Automated alerts on amendments, Q&A deadlines, and award
Join 650+ contractors already using CLEATUS