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Real Estate Assessment Center (REAC) Technical Assistance Center (TAC) Support Services

Awarded
86614625C00003Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Housing And Urban Development → Cpo : Cpo; Acfo; Sfcod; Ft Worth OpView Agency

Contract Value

$1,384,142

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Upper Marlboro, MD, 20772, USA

Set-Aside

8A

Awardee

MALMAR LLCView Profile

Award Issued Date

Documents

(0)

No documents available

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Timeline

PhaseAwarded
Posted

Award Notice

Awarded

Contract was awarded

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Organization & Contact Information

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AgencyDepartment Of Housing And Urban Development → Cpo : Cpo; Acfo; Sfcod; Ft Worth Op
Contacts1 person available
OfficeFORT WORTH, TX, 76102, USA
Organization / Agency
Department Of Housing And Urban Development → Cpo : Cpo; Acfo; Sfcod; Ft Worth Op
View Agency Profile
Office AddressFORT WORTH, TX, 76102, USA
Contacts

Full Description

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This contract action was not awarded competitively. The requirement was awarded as a sole-source, non-competitive contract in accordance with FAR 19.808-1 and the Small Business Administration’s 8(a) program procedures. The contract is a firm-fixed-price award. The determination was made that soliciting competition was not in the Government’s best interest based on the approved justification and the authority provided under the 8(a) program.

Similar Contracts

Same NAICS industry code

NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days
View Details

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