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This Government Contract opportunity from Department Of Defense was posted on May 12, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Records and Suspense File Management

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

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The contract requires the maintenance of accurate electronic and paper suspense files to manage pending transactions, training certificates, CAC returns, and compliance documentation in full alignment with QASP standards. This includes ensuring all records are properly categorized, updated, and stored to meet strict regulatory and operational requirements, with an emphasis on data integrity, accessibility, and audit readiness across both digital and physical formats. The scope demands meticulous attention to detail and consistent adherence to established protocols to support organizational compliance and efficiency. This subcontract is issued under NAICS code 561422 by the Department of Defense through its W7NX Uspfo Activity Pa Arng office, with performance located in Annville, Pennsylvania, ZIP code 17003. The solicitation was posted on May 12, 2026, and responses are due by May 26, 2026, at 9:00 PM. No set-aside designation applies, and the opportunity is open for subcontractors to respond. The contract focuses exclusively on records management functions critical to sustaining operational readiness and compliance within a defense-related environment.

General Info

Manage and maintain suspense files and compliance documents per QASP standards for DoD office.

Agency

Department Of Defense → W7NX Uspfo Activity Pa ArngView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Annville, PA, 17003, USA

Set-Aside

NONE

Documents

This scope was carved out of FY26CIF.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Central Issue Facility (CIF) Support Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → W7NX Uspfo Activity Pa Arng
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → W7NX Uspfo Activity Pa Arng
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Maintain accurate electronic and paper suspense files for pending transactions, training certificates, CAC returns, and compliance documents in accordance with QASP standards.

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