This Solicitation opportunity from Georgia was posted on March 17, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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REQUEST FOR PROPOSAL (RFP) NO. 25023 Countywide VoIP Migration

Closed

154757State & Local

Submission Closed04/08/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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AI Contract Overview

The County of San Joaquin is seeking proposals from qualified vendors to implement a comprehensive, cloud-based VoIP communication system built on Microsoft Teams. The new platform aims to replace the existing communications infrastructure with a secure, scalable, and reliable enterprise-wide solution that supports centralized management, advanced PBX features, inter-site dialing, and unified messaging for voice and fax. It will also include functionalities such as inbound call center operations, audio and video conferencing, user presence, instant messaging, and support for remote and mobile users, ensuring continuity and flexibility across the organization. The project requires close collaboration with the County’s Information Systems Division and must be completed by June 30, 2026. The solicitation, titled "REQUEST FOR PROPOSAL (RFP) NO. 25023 Countywide VoIP Migration," was posted on March 17, 2025, with a deadline for responses set for April 8, 2025. The contract is estimated to be valued between five and fifteen million dollars, and the project is managed by the City of Georgia’s Marketplace agency. Interested vendors can contact Nathaniel Al-Najjar via email or phone for further details and are encouraged to review the procurement portal for additional information.

General Info

Agency

Georgia → Marketplace.City

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

GA, USA

Set-Aside

NONE

Documents

Attachment C - Solution Description and Functional Requirements

sow

High

Form E - Public Contract Code Section Questionnaire

form

High

FORM H - Proposal Exceptions for Countywide VoIP Migration RFP

proposal-exceptions

High

RFP 25023 Sample Contract - Independent Contractor Agreement San Joaquin County

contract-document

High

RFP No. 25023 Countywide VoIP Migration

rfp

High

San Joaquin Countywide Current State Environment Analysis v1.0 April 2024

current-state-analysis

High

FORM B – Proposal Authorization Signature Page

other

Low

Form C - Cooperative/Piggyback Clause

other

Low

Form D - Non-Collusion Affidavit

non-collusion-affidavit

Low

Form F - Local Vendor Preference Certification

other

Low

Form G - References for RFP

references

Low

FORM I – Company Profile

company-profile

Low

RFP 25-023 Countywide VoIP Migration Identification Sheet

identification-sheet

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedMar 17

Solicitation

Response DeadlineApr 8

Deadline has passed

Submission Closed

04/08/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyGeorgia → Marketplace.City

Contacts1 person available

OfficeN/A

Organization / Agency

Georgia → Marketplace.City

Office AddressN/A

Contacts

Nathaniel Al-Najjar

contact@example.gov

+1 (555) 000-0000

Full Description

The County of San Joaquin (“County”) is soliciting proposals from qualified vendors for a Microsoft Teams based, cloud-hosted, Voice over Internet Protocol (VoIP) unified communications and contact center solution for the County.The County is seeking to replace the existing communications system with a new, cloud-hosted, Voice over Internet Protocol (VoIP) system utilizing Microsoft Teams that provides a reliable, secure, scalable, and enterprise-wide communications platform designed to meet our business needs today and in the future. The solution must support, among other things, centralized administration, inter-site dialing (5 digit) and directory services, advanced PBX features, inter-site voice and fax mail with unified messaging, inbound call center functionality, in-house conferencing for audio and video, user-aware presence, instant messaging, user mobility, site survivability, emergency services, and support for remote and office workers.The selected vendor will work with the County Information Systems Division to implement the proposed solution. This project must be completed no later than June 30, 2026.

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