This Solicitation opportunity from Government of Canada was posted on September 23, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFI - Service Desk Support Services

Closed

305-305-024International

Submission Closed09/23/2024, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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Health Care Finance (DHCF)

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Member Acquisition & Retention Program

Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

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Transport Booking and Customer Support ServicesThe Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.

North East Lincolnshire Borough Council

POSTED

12 days ago

DEADLINE

in 18 days

AI Contract Overview

Marine Atlantic Inc. is seeking information from suppliers to provide Service Desk Support Services under solicitation number 305-305-024. The organization requires a vendor with a proven and scalable business model capable of managing significant fluctuations in call volume during peak periods without interrupting service. Required communication channels for end users include telephone, email, online chat, and remote login capabilities. All proposals must be submitted electronically via the MERX electronic Bid Submission website, as other forms of communication such as email or fax will not be accepted. The deadline for submissions is September 16, 2024, at 14:00 Atlantic Time. Marine Atlantic reserves the right to accept submissions in whole or in part and notes that the lowest quotation will not necessarily be selected.

General Info

Marine Atlantic seeks scalable Service Desk Support Services; proposals due September 16, 2024.

Agency

Government of Canada → Marine Atlantic

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

CAN

Set-Aside

NONE

Documents

No documents available

No documents were posted with this contract.

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Uniform Contract Format

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Timeline

PhaseClosed

PostedSep 23

Solicitation

Response DeadlineSep 23

Deadline has passed

Submission Closed

09/23/2024, 01:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Marine Atlantic

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Marine Atlantic

Office AddressN/A

Contacts

Allison OliverPoint of Contact

Full Description

Marine Atlantic Inc. Request for Information #305-305-024 Service Desk Support Services Marine Atlantic Inc. (“MAI”) invites submissions from Suppliers for Service Desk Support Services. Marine Atlantic is interested in identifying vendors available to provide help/service desk support services. Potential vendors must have a proven, scalable business model able to accommodate significant fluctuations in call volume during peak periods with no delay or interruption of service to end users. Users should be able to communicate with the Service Desk via telephone, email, online chat and remote login. Marine Atlantic reserves the right to accept submissions in whole or in part. The lowest or any quotation will not necessarily be accepted. The closing for receipt of submissions will be 14:00 pm Atlantic Time, September 16, 2024. All documents related to the above noted procurement will only be available through the Merx electronic Bid Submission website. Proposals must be submitted by electronic means using the MERX EBS. This will be the only method of responses accepted for consideration. Proposals will not be considered if submitted by fax, email or other open forms of communication. Proposals must be received by the closing date and hour. Late Quotations will not be considered. Marine Atlantique S.C.C. Demande de renseignements Services de soutien du bureau de service #305-305-024 Marine Atlantique S.C.C. invite les fournisseurs à présenter des offres de services de soutien du bureau de service. Marine Atlantique souhaite trouver des fournisseurs capables d’offrir des services de soutien au bureau d’aide/de service. Les fournisseurs potentiels doivent disposer d’un modèle opérationnel éprouvé et évolutif, capable de faire face à d’importantes fluctuations du volume d’appels pendant les périodes de pointe, sans aucun retard ni interruption de service pour les utilisateurs finaux. Les utilisateurs doivent pouvoir communiquer avec le bureau de service par téléphone, par courriel, par clavardage en ligne et par connexion à distance. Marine Atlantique se réserve le droit d’accepter des offres en tout ou en partie. L’offre la plus basse ne sera pas nécessairement acceptée. La date limite de réception des propositions sera le 16 septembre 2024, à 14 h (heure de l’Atlantique). Tous les documents relatifs à l’approvisionnement susmentionné ne seront disponibles que sur le site Web de soumission électronique des offres de Merx. Les propositions doivent être soumises au moyen de la fonction de soumission électronique de MERX. Il s’agit de la seule méthode de réponse acceptée. Les propositions ne seront pas prises en considération si elles sont soumises par télécopie, par courriel ou par d’autres formes ouvertes de communication. Les propositions doivent être reçues avant la date et l’heure de clôture. Les propositions reçues après ce délai ne seront pas prises en considération. Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.