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This Solicitation opportunity from California was posted on August 22, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Rfp 11917 - Rfp For Benefits Navigation Services

Closed
BPM001942State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
Outbound Calling & Proactive OutreachThis subcontract opportunity with the Oklahoma Insurance Department involves performing proactive outbound calling campaigns to support prime contractors on State-Based Exchange Contact Center projects. The selected provider will execute outreach for Marketplace initiatives and consumer reminders utilizing campaign management software and outbound dialers. The scope of work requires strict adherence to TCPA compliance and the delivery of comprehensive contact rate reporting upon the completion of outreach campaigns. Interested parties should note the response deadline of November 19, 2026, for this project categorized under NAICS code 561422.
Oklahoma Insurance Department

POSTED

1 day ago

DEADLINE

in 23 days
NAICS: 561422
New
SLED
Workforce Staffing & Operational ManagementThis subcontract for the Oklahoma Insurance Department focuses on Workforce Staffing and Operational Management to support State-Based Exchange Contact Center projects. The selected provider will be responsible for the end-to-end management of the customer service representative workforce, including recruiting, onboarding, training, and ongoing management. Key operational requirements include utilizing workforce management and quality monitoring tools for forecasting and scheduling to ensure a fully staffed environment that consistently meets defined service level agreements. Due to the nature of the work, the contractor must possess specific experience in healthcare or Marketplace programs to effectively scale staffing levels during seasonal peaks. Interested parties should note that the response deadline for this opportunity is November 19, 2026.
Oklahoma Insurance Department

POSTED

1 day ago

DEADLINE

in 23 days
NAICS: 561422
New
SLED
RFP for State Based Exchange Contact Center
Solicitation # EV00000990
The Oklahoma Insurance Department, through the Office of Management and Enterprise Services, is soliciting proposals to establish a State Based Exchange Contact Center. This center will serve as a centralized hub for Marketplace-related consumer assistance, providing frontline support, specialized operational issue resolution, and inbound mail and document processing. The contract includes an initial term ending December 31, 2027, with four optional one-year renewals extending through December 31, 2031. Award selection is based on best value, evaluating a combination of technical and cost factors after a pass/fail assessment of mandatory qualifications. The selected supplier must adhere to rigorous security and compliance standards, including MARS-E / ARC-AMPE compliance, annual SOC 2 Type II certifications, and adherence to ADA and WCAG accessibility standards. Key operational requirements include the designation of a Security Officer and the implementation of industry-standard physical security for document handling. Pricing must be submitted via a specific cost proposal form, with separate pricing for language access services and optional capabilities such as AI-enabled interactions and outbound calling. All travel expenses must be included in the total bid price, and the state is exempt from state sales, use, and excise taxes.
Oklahoma Insurance Department

POSTED

1 day ago

DEADLINE

in 23 days
NAICS: 561422
New
SLED
Payee Enrollment and Digital Literacy SupportThis subcontract for the New York State Insurance Fund focuses on managing payee enrollment and providing digital literacy support for prime contractors. The selected provider will be responsible for developing enrollment workflows, creating instructional materials, and operating a help desk to assist non-technical users. To ensure successful user adoption, the project will utilize CRM and ticketing systems, and all digital deliverables must strictly adhere to ADA compliance standards. The primary objective is to establish a fully enrolled payee base and a functional support mechanism for end users. Interested parties should note that the response deadline is November 18, 2026, and the project falls under NAICS code 561422.
Insurance Fund - NYS

POSTED

2 days ago

DEADLINE

in 21 days
NAICS: 561422
New
Federal
Contact Center Operational ManagementThe Contact Center Operational Management subcontract, issued by the Navsup Flt Logistics Ctr Norfolk under the Department of Defense, focuses on providing management, staffing, and quality oversight for prime contractors supporting Department of the Navy contact center projects. The scope of work includes managing personnel schedules, monitoring performance metrics, and ensuring strict adherence to the Performance Work Statement, specifically regarding the operational oversight of the HRBCC. This 8(a) set-aside opportunity requires a provider with proven experience in high-volume government contact centers and mandatory DCSA/NISS Facilities Clearance. Key deliverables include the production of management reports and comprehensive staffing plans. The work is to be performed in Portsmouth, Virginia, with a response deadline set for November 2, 2027.
Navsup Flt Logistics Ctr Norfolk

POSTED

5 days ago

DEADLINE

in about 1 year
NAICS: 561422
New
SLED
Customer Support & Eligibility Call CenterThis subcontract opportunity with GRTC involves providing comprehensive call center operations to support mobility network projects. The selected provider will be responsible for managing customer support, handling reservation intake, and performing eligibility verification for CARE Plus and CARE On-Demand services. Key operational tasks include managing customer inquiries and logging trips using IVR and CRM systems to ensure efficient service delivery. Due to the nature of the eligibility verification process, the contractor must maintain strict HIPAA compliance when handling medical data. The primary deliverables include managed call center operations and the provision of verified eligibility logs. Interested parties should note the response deadline of November 10, 2026, for this project categorized under NAICS code 561422.
GRTC

POSTED

5 days ago

DEADLINE

in 14 days
NAICS: 561422
New
Federal
HRBCC
Solicitation # N69199HRBCCFY272
The Department of the Navy (DON) is seeking a contractor to establish and operate the Civilian Human Resources Benefits Contact Center (HRBCC), a dedicated single-service center providing technical guidance and support to current, separated, and prospective Navy civilian employees worldwide. This Firm-Fixed-Price commercial contract, set aside for 8(a) small businesses under NAICS 561422, requires the provision of all personnel and management necessary to advise employees on federal benefit programs, including FEHB, FEGLI, TSP, FEDVIP, FSAFEDS, and FLTCIP, as well as retirement support via the Online Retirement Application. The center will operate Monday through Friday from 7:30 AM to 7:30 PM ET, with extended hours during the final three business days of open season. Key personnel requirements include a Contact Center Manager, Lead Functional Assistant, and Computer Specialist, with strict limitations on substitutions during the first 120 days of performance. The contractor must adhere to rigorous security and compliance standards, including DFARS 252.204-7012 for safeguarding Controlled Unclassified Information, providing a secure document upload portal, and ensuring ADA compliance through toll-free TTY/TDD capabilities. Performance will be measured via a Quality Assurance Surveillance Plan (QASP) utilizing AI-assisted scoring for 100% of inbound calls. Interested respondents must provide capability statements, relevant past performance from the last five years, and verification of their facilities clearance level or DCSA NISS status.
Navsup Flt Logistics Ctr Norfolk

POSTED

5 days ago

DEADLINE

in about 1 year
NAICS: 561422
New
Federal
Contact Center and Outreach ServicesThe Contact Center and Outreach Services subcontract, issued by the Department of Homeland Security under the Mitigation SECTION(MIT60), focuses on providing customer care and stakeholder engagement for prime contractors working on FEMA NFIP projects. Based in Washington, the scope of work involves operating a contact center utilizing CRM and telephony systems, managing stakeholder communications, and executing public outreach programs. The contractor is responsible for delivering managed contact center operations and detailed outreach campaign reports. Due to the nature of the data involved, strict adherence to PII and Privacy Act compliance is required for the handling of sensitive information. Interested parties should note that the response deadline for this opportunity is December 10, 2026, and the work falls under NAICS code 561422.
Mitigation SECTION(MIT60)

POSTED

6 days ago

DEADLINE

in about 1 month
NAICS: 561422
New
SLED
Member Support Call Center ServicesThis subcontract opportunity is for Member Support Call Center Services supporting prime contractors for the Texas Department of State Health Services HIV medication programs. The selected provider will be responsible for managing inquiries related to program eligibility, medication costs, and payment status. Key deliverables include the provision of comprehensive member support services and the maintenance of detailed call logs and performance metrics. To ensure operational security and regulatory adherence, the contractor must maintain strict HIPAA compliance and follow all established Data Use Agreements. Technical requirements include the utilization of CRM and telephony systems to manage communications effectively. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 19, 2026.
Department of State Health Services

POSTED

6 days ago

DEADLINE

in 23 days
NAICS: 561422
New
SLED
HHS Employee Service Center Call Center OperationsThe HHS Employee Service Center Call Center Operations is a subcontract for the Texas Health and Human Services Commission to operate a branded customer service center. The provider will deliver first-tier support for payroll, HR, and leave inquiries, operating Monday through Friday from 7:00 AM to 7:00 PM CT. The scope of work includes managing call center operations and employee support while utilizing CRM, IVR, and telephony systems to route complex issues to HR specialists. The contractor must adhere to strict Service Level Agreements regarding response times to ensure efficient service delivery. This opportunity falls under NAICS code 561422, with a response deadline set for November 30, 2026.
Health and Human Services Commission

POSTED

6 days ago

DEADLINE

in about 1 month
NAICS: 561422
SLED
Bilingual After-Hours Answering & Dispatch ServicesThis subcontract for Bilingual After-Hours Answering and Dispatch Services supports prime contractors on municipal projects for the Florida Water Distribution agency. The selected provider will be responsible for professional call handling, obtaining caller information, and dispatching responders according to City direction. To ensure accessibility and compliance, the contractor must utilize Telecommunications Relay Service and IP-relay systems and provide itemized call logs upon completion of services. Eligible vendors must hold a valid Florida business license and employ operators fluent in both English and Spanish. The opportunity is categorized under NAICS code 561422, with a response deadline set for October 30, 2026.
Water Distribution

POSTED

7 days ago

DEADLINE

in 3 days
NAICS: 561422
SLED
Banking Customer Service Support ServicesThis subcontract for Banking Customer Service Support Services provides specialized customer service capabilities for prime contractors working on State University of New York Stony Brook banking projects. The scope of work includes managing university-specific banking inquiries, troubleshooting account issues, and maintaining service protocols through the use of secure communication portals and CRM software. The primary objective is to deliver ongoing support and enhance service capability metrics. Compliance is a critical component of the contract, requiring strict adherence to New York State Banking Laws and the completion of GLBA privacy training. Interested parties should note that the response deadline is December 8, 2026, and the project falls under NAICS code 561422.
State University of New York

POSTED

7 days ago

DEADLINE

in about 1 month

General Info

Agency

California → San Diego County

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

CA, USA

Set-Aside

NONE

Documents

9

PS20-2010 Budget Template (FY 2022/2023)

XLSX, High priority: read this firstspecifications
High

RFP 11917 Addendum No. 01 - Benefits Navigation Services

PDF, High priority: read this firstamendment
High

RFP 11917 Addendum No. 02 - Benefits Navigation Services

PDF, High priority: read this firstamendment
High

RFP 11917 - Benefits Navigation Services Pre-Proposal Conference

PDF, High priority: read this firstindustry-day
High

RFP 11917 - Health and Human Services Agency Benefits Navigation Services

PDF, High priority: read this firstrfp
High

S70045 Linguistic and Cultural Diversity Plan Template

DOCX, High priority: read this firstspecifications
High

BuyNet Vendor File Upload Instructions

PDF, Low priorityother
Low

RFP 11917 - Benefits Navigation Services Pre-proposal Attendance

PDF, Low priorityindustry-day
Low

RFP 11917 - Notice of Intent to Award: Benefits Navigation Services

TXT, Low priority1 page · award
Low

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → San Diego County
ContactsNo contacts available
OfficeN/A
Organization / AgencyCalifornia → San Diego County
Office AddressN/A
ContactsNo contact information available

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NAICS: 562910
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Environmental Controls (Water Pollution)This subcontract opportunity for Environmental Controls focuses on the supply and installation of water pollution control measures for prime contractors working on Caltrans projects in San Diego. The selected provider will be responsible for preparing Water Pollution Control Programs and implementing systems that include the installation of temporary gravel bags and concrete washout areas, all in strict accordance with the 2015 Caltrans Standard Specifications. The project is categorized under NAICS code 562910 and is associated with San Diego County, California. Interested parties must submit their responses by the deadline of December 3, 2026. The ultimate goal of the contract is the delivery of a fully implemented and compliant water pollution control system to mitigate environmental impact during construction.
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4 days ago

DEADLINE

in about 1 month
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NAICS: 238910
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Site Preparation and EarthworkThis subcontract for Site Preparation and Earthwork involves providing clearing, grubbing, and aggregate base installation for prime contractors on Caltrans projects located in San Diego. The scope of work requires the use of heavy machinery to execute site clearing and the installation of Class 2 Aggregate Base, ensuring all activities strictly adhere to the Caltrans Standard Specifications 2015 to deliver a fully cleared site and properly compacted base. The opportunity is categorized under NAICS code 238910 and is associated with San Diego County, California. Interested parties must submit their responses by the deadline of December 3, 2026.
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4 days ago

DEADLINE

in about 1 month
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NAICS: 238990
New
SLED
Pavement Marking and Curb PaintingThis subcontract opportunity involves the application of thermoplastic pavement markings and the two-coat painting of curbs for prime contractors working on Caltrans projects in San Diego. All work must be performed in strict accordance with the Caltrans Standard Specifications 2015 to ensure the proper delivery of marked pavements and painted curbs. The project is categorized under NAICS code 238990 and is associated with San Diego County, California. Interested parties must submit their responses by the deadline of December 3, 2026, following the posting date of October 23, 2026.
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POSTED

4 days ago

DEADLINE

in about 1 month
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NAICS: 561990
New
SLED
Traffic Control ServicesThis subcontract for Traffic Control Services involves the provision and management of comprehensive traffic control systems for prime contractors working on Caltrans projects within San Diego. The selected provider will be responsible for implementing detailed traffic control plans utilizing cones, signage, barricades, and flaggers to maintain safety and ensure efficient traffic flow in strict accordance with the Caltrans Standard Specifications 2015. The opportunity is categorized under NAICS code 561990 and is associated with San Diego County, California. Interested parties must submit their responses by the deadline of December 3, 2026, to deliver a fully operational traffic control system that meets all specified regulatory and safety requirements.
All Other Support Services

POSTED

4 days ago

DEADLINE

in about 1 month
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NAICS: 237310
New
SLED
Asphalt Paving and MillingThis subcontract opportunity for Asphalt Paving and Milling involves providing specialized paving and cold planing services for prime contractors on Caltrans projects located in San Diego. The scope of work includes the cold planing of existing pavement and the installation of Type A Hot Mix Asphalt, as well as the removal and replacement of paving and base materials adjacent to concrete work, all performed in accordance with the 2015 Caltrans Standard Specifications. The project is categorized under NAICS code 237310 and is managed through San Diego County. Interested parties must submit their responses by the deadline of December 3, 2026. The final deliverables for this contract consist of professionally milled surfaces and newly paved asphalt sections.
Highway, Street, and Bridge Construction

POSTED

4 days ago

DEADLINE

in about 1 month
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NAICS: 326199
New
SLED
Detectable Warning Surface SupplyThis subcontract opportunity with San Diego County involves the supply of prefabricated detectable warning surfaces for prime contractors working on Caltrans projects. The scope of work requires the delivery of cast-in-place vitrified polymer tactile panels featuring aluminum oxide and sound amplifying capabilities. Specifically, the materials must be Armor-Tile or an approved equivalent in Federal Standard 595 yellow no. 33538 and must strictly conform to San Diego County Design Standards DS-21L. The project is located in San Diego, California, and falls under NAICS code 326199. Interested parties must submit their responses by the deadline of December 3, 2026.
All Other Plastics Product Manufacturing

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4 days ago

DEADLINE

in about 1 month
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NAICS: 238110
New
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Structural Concrete InstallationThis subcontract opportunity for Structural Concrete Installation involves performing structural concrete work for prime contractors on Caltrans projects within San Diego. The scope of work requires the construction and delivery of structural concrete elements using structural grade concrete and reinforcement, ensuring all work strictly adheres to the Caltrans Standard Specifications 2015 and Section 51. The project falls under NAICS code 238110 and is associated with San Diego County, California. Interested parties must submit their responses by the deadline of December 3, 2026.
Poured Concrete Foundation and Structure Contractors

POSTED

4 days ago

DEADLINE

in about 1 month
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NAICS: 238110
New
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Minor Concrete Installation (Curbs, Gutters, and Sidewalks)This subcontract focuses on the installation of minor concrete for prime contractors working on Caltrans projects within San Diego County. The scope of work includes preparing the subgrade and placing concrete for sidewalks, curbs, gutters, and driveways, utilizing 520-615 lbs of cementitious material per cubic yard. Additionally, the contractor is responsible for applying curing compound no. 6 and installing premolded expansion joint filler in strict accordance with Caltrans 2015 Standard Specifications. The project falls under NAICS code 238110 and is managed within San Diego. Interested parties must submit their responses by the deadline of December 3, 2026. The final deliverables for this contract consist of fully installed concrete sidewalks, curbs, gutters, and ramps.
Poured Concrete Foundation and Structure Contractors

POSTED

4 days ago

DEADLINE

in about 1 month
View Details
NAICS: 237310
New
SLED
RFB - REPAIR, REPLACEMENT, AND CONSTRUCTION OF SELECTED CONCRETE SIDEWALKS, CURBS, AND GUTTERS (FY24-25)
Solicitation # BPM013439
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