RFP 27-20-0610 Workers' Compensation Third Party Claims Administration Services

Forsyth County, Georgia, is soliciting proposals under RFP 27-20-0610 for a Third Party Administrator to provide Workers Compensation Claims Administration Services for its Department of Risk Management. The selected firm will manage a self-insured program covering approximately 2,681 employees across various departments, including public safety and public works. The contract term is set from January 1, 2027, to December 31, 2031. Qualified proposers must maintain a physical office within Georgia and demonstrate experience with at least three active public entity clients that include fire or police operations. Proposals are due by October 15, 2026, and must be submitted digitally via the EUNA Portal. The scope of work emphasizes high quality employee treatment, timely claim service, and cost savings through professional affiliations. Key performance requirements include a 24-hour three-point contact for 95 percent of new claims, assigning adjusters within four business hours, and maintaining 99 percent accuracy in monthly data integration. The contractor must provide a secure, web-based Risk Management Information System that integrates with Origami Risk and utilizes multi-factor authentication. Evaluation is based on capabilities, experience and references, a detailed questionnaire, and telephonic and field case management. Award criteria also require a non-collusion affidavit and E-Verify compliance.