This Solicitation opportunity from Washington was posted on September 24, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFP-Centralized Software Storage Solution for 911 Call Centers

Closed

001461State & Local

Submission Closed01/02/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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7 days ago

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in about 1 month

AI Contract Overview

King County is seeking qualified suppliers to provide a centralized software solution for 911 call centers, specifically a Centralized 911 and Radio Voice/Data Logging Recorder system. This solicitation (RFP number 001461) targets the integration, implementation, and ongoing support of a hosted, standards-based voice logging and recording platform that consolidates radio and 911 call data across all Public Safety Answering Points (PSAPs) within King County, Washington. The system must support centralized recording, retrieval, and secure sharing of voice and data communications among primary and secondary locations, while enabling remote access and efficient system administration. The requested solution is expected to replace or consolidate existing disparate logging systems to enhance operational efficiency and data accessibility. The contract is structured as a Software-as-a-Service (SaaS) agreement with a term of up to 10 years and includes detailed technical, administrative, and functional requirements outlined in Attachment C of the solicitation. The project encompasses planning, system design, installation, integration with existing public safety communications infrastructure such as CHFE Intrado Viper and Motorola Astro P25 radio systems, and comprehensive training and support services. The vendor must provide a guaranteed 99.999% system uptime with 24/7 monitoring and helpdesk support. The evaluation of proposals places the highest weight on compliance with the Centralized Voice Logging Recorder (CVLR) requirements, followed by technical approach, demonstrations, past performance, company qualifications, management plans, terms and conditions, and adherence to Small Contractor and Supplier (SCS) participation goals. A minimum of 5% SCS participation is required, and the Contractor is responsible for supporting compliance. The procurement process includes a pre-proposal conference, electronic submission of bids, and a structured evaluation scoring system focusing on both technical merit and pricing, with contract award on a best-value trade-off basis. The contract also mandates adherence to King County policies regarding nondiscrimination, living wage, background checks, data security including HIPAA compliance, and business continuity planning. Detailed project schedules and testing milestones are provided to ensure systematic implementation and acceptance by the County.

General Info

King County seeks SaaS centralized 911 voice/data logging system with 10-year support, 99.999% uptime.

Agency

Washington → King County

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

WA, USA

Set-Aside

NONE

Documents

KC001461 Attachment B Management Instructions for Proposer

9 pages · sow

High

KC001461 Attachment C Requirements for Centralized 911 and Radio Voice/Data Logging Recorder

50 pages · requirements

High

KC001461 Exhibit 10 Block Diagrams

3 pages · specifications

High

KC001461 Exhibit 2 Service Level Agreement FINAL

6 pages · service-level-agreement

High

KC001461 Pricing Proposal Attachment A

186 pages · pricing-proposal

High

KC001461 SaaS Contract Final Rev. 09/2025

36 pages · contract-document

High

KC001461 Small Contractor and Supplier Participation Submission Form

3 pages · scs-participation-form

High

RFP KC001461 Centralized 911 and Radio Voice/Data Logging Recorder

49 pages · rfp

High

KC001461 Exhibit 11 Estimated Project Schedule

1 page · schedule

Low

KC001461 Exhibit 6 PSAP Call Volume Summary

4 pages · other

Low

KC001461 Exhibit 7 PSERN Radio Volume Summary

14 pages · other

Low

KC001461 Exhibit 9 Glossary of Terms FINAL

13 pages · glossary

Low

King County CVLR PSAP Business Process Document

11 pages · other

Low

King County CVLR PSAP Business Process Exhibit 3

7 pages · other

Low

King County CVLR PSAP Business Process Exhibit 4

6 pages · other

Low

King County CVLR PSAP Business Process Exhibit 5 Storage

7 pages · other

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedSep 24

Solicitation

Response DeadlineJan 2

Deadline has passed

Submission Closed

01/02/2026, 12:00:00 AM UTC

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Organization & Contact Information

AgencyWashington → King County

Contacts1 person available

OfficeN/A

Organization / AgencyWashington → King County

Office AddressN/A

Contacts

Nephtalin Drummer

contact@example.gov

Full Description

King County is soliciting proposals from interested and qualified suppliers to provide a Centralized 911 and Radio Voice/ Data Logging Recorder per the Scope of Work/Requirements.
To attend Pre-Proposal Conference on Tuesday, September 30, 2025 at 10AM PST, use the Microsoft Teams link provided in the RFP document.

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