RP028-26 Provision of Emergency Medical Patient Billing Services on an Annual Contract

Gwinnett County Government is soliciting competitive sealed proposals for the provision of emergency medical patient billing and records management services for the Department of Fire and Emergency Services. The contract consists of an initial one-year term with four optional one-year renewals. The selected service provider will be responsible for end-to-end billing operations, including inputting and transmitting invoices to insurance carriers, managing the appeals process for denied claims, and managing Ambulance Supplemental Payment Program services. A critical technical requirement is the ability to interface with the GCFES ESO Solutions ePCR system using NEMSIS data formats. The award will be granted to the highest scoring firm based on a three-phase evaluation process consisting of a technical evaluation, a cost evaluation where the lowest cost receives the most points, and an optional interview or demonstration. Qualified providers must demonstrate at least five years of experience in ambulance billing and adhere to strict security and privacy standards, including WCAG 2.1 Level AA compliance and PHI confidentiality. Proposals are due by October 7, 2026, and must be submitted in a sealed envelope to the Gwinnett County Purchasing Division. Required submissions include a contractor affidavit, a references form, and a fee schedule based on a percentage of the amount collected monthly. Additionally, the successful vendor must provide a 5 percent bid bond, 100 percent performance bond, and 100 percent payment bond.