This Solicitation opportunity from Georgia was posted on February 14, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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S/B Collins Cobalt B40 Barber Chair Quantity (15)

Closed

84100-SAV0000089State & Local

Submission Closed03/11/2025, 02:00:00 PM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

International

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Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

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Health Plan Member Communications & Customer SupportThe Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

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Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.

University of Texas M. D. Anderson Cancer Center

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Request Validation and Customer Support ServicesThe Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.

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Transport Booking and Customer Support ServicesThe Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.

North East Lincolnshire Borough Council

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Request for Information City of Detroit Housing Resources Helpline

Solicitation # 550595

The City of Detroit Office of Contracting and Procurement, on behalf of the Department of Human, Homeless, and Family Services, has issued Request for Information 550595 to gather market insight from experienced call center operators. The primary objective is to obtain feedback to support and potentially upgrade the Detroit Housing Resource Helpline, which serves as a centralized entry point for residents seeking housing-related services. The system is projected to handle approximately 120,000 annual calls, requiring a robust intake and triage process utilizing multi-step scripts and logic to differentiate between emergency and non-emergency housing needs. The scope of this RFI focuses on two primary tracks: Call Center Operations and Call Center Technology/Integration. Interested respondents must provide a Respondent Questionnaire detailing their prior experience, including at least three relevant projects from the last five years, and identify any intended subcontractors. Additionally, respondents are asked to provide a proposed implementation timeline covering system design, installation, configuration, and testing, as well as the identification of key personnel who would be assigned to the project.

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Bureau Of Survey And Cert

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Customer Contact and Appointment Scheduling ServicesThis subcontract for Customer Contact and Appointment Scheduling Services supports prime contractors working on Thames Water Utilities Limited facility projects. The scope of work involves comprehensive planning, customer outreach, and the booking of installation appointments. The service provider is responsible for managing all customer interactions and scheduling through the use of CRM software and workforce management systems, which must include the provision of live job status APIs to ensure real-time data accuracy. The primary deliverables are confirmed installation appointments and consistently updated job status data. Due to the nature of customer interaction and data handling, strict adherence to GDPR compliance is required. This engagement is categorized under NAICS code 561422 and is focused on streamlining the coordination between prime contractors and end customers to ensure efficient project execution.

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Solicitation # BPM057936

Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

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Locker Network Customer SupportThe Locker Network Customer Support subcontract provides essential help desk and incident management services for prime contractors operating on housing estate projects within the London Borough of Hackney. The scope of work focuses on managing customer inquiries, resolving access issues, and processing parcel retrieval reports through the utilization of CRM and ticketing systems. The primary deliverables for this engagement include the successful resolution of customer support tickets and the provision of detailed incident reports. This operational support ensures streamlined communication and issue resolution for residents and contractors associated with the borough's housing initiatives.

London Borough of Hackney

POSTED

9 days ago

DEADLINE

N/A

AI Contract Overview

The contract involves a one-time purchase initiated under the authority of the State Purchasing Act by the Technical College System of Georgia on behalf of Savannah Technical College. The purpose is to acquire fifteen Collins B40 Cobalt Barber Chairs, a specific model that will be used daily by students to serve peers and customers. The procurement emphasizes that no substitutions of brand, make, or model are permitted, ensuring consistency and suitability for the intended educational and practical use. The chairs will be shipped directly to the college's receiving department located at 5717 White Bluff Rd, Savannah, GA 31405. The solicitation, identified by the number 84100-SAV0000089, was posted on February 14, 2025, with a response deadline of March 11, 2025. The contract value is estimated to be between $30,000 and $45,000, and the NAICS code associated with this procurement is 561422, which pertains to barber shop, hair, and nail salons. Suppliers interested in participating must register and submit their bids through the Team Georgia Marketplace platform, following detailed instructions provided in the registration and bid submission documents. Technical support for the platform is available via phone and email through the DOAS Customer Service Help Desk, ensuring vendors can receive assistance during the process. The primary point of contact for the procurement is Helen Hemphill, whose email is provided for any inquiries related to the solicitation. This procurement aims to establish a reliable supply of barber chairs that meet the specific requirements outlined in the bid specifications, supporting Savannah Technical College’s educational programs and practical training activities.

General Info

Agency

Georgia → Savannah Technical College

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

GA, USA

Set-Aside

NONE

Documents

rfq

High

specifications

High

1 page · special-notice

High

justification-and-authorization

Low

1 page · contractor-affidavit

Low

special-notice

Low

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedFeb 14

Solicitation

Response DeadlineMar 11

Deadline has passed

Submission Closed

03/11/2025, 02:00:00 PM EDT

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Organization & Contact Information

AgencyGeorgia → Savannah Technical College

Contacts1 person available

OfficeN/A

Organization / AgencyGeorgia → Savannah Technical College

Office AddressN/A

Contacts

Helen Hemphill

contact@example.gov

Full Description

Pursuant to the State Purchasing Act (Official Code of Georgia Annotated §§50-5-50 et seq.), this electronic Request for Quotes (eRFQ) is being issued by the Technical College System of Georgia (TCSG) on behalf Savannah Technical College to establish a one-time purchase with one qualified supplier who will provide fifteen (15) Collins B40 Cobalt Barber Chairs (hereinafter, the State Entity) as further described in this eRFQ.
Technical College System of Georgia (TCSG) is seeking the purchase of fifteen (15) Collins Cobalt Barber B40 Chairs for Savannah Technical College. NO SUBSITUTIONS of Brand Make or Model. This particular model will be used daily by the students to serve peers and customers. This model will ship to the receiving department at the following address: 5717 White Bluff Rd, Savannah, GA 31405. Please review the Bid Specifications document within the attachments section of the Team Georgia Marketplace bid event for more information.
For technical questions related to the use of Team Georgia Marketplace, suppliers have access to phone support through the DOAS Customer Service Help Desk at +1 (555) 000-0000, Monday through Friday 8:00 AM to 5:00 PM excluding State Holidays or any other day state offices are closed such as furlough days or closings in response to inclement weather. Suppliers can also email questions to: contact@example.gov.

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