Section 1148 of the Social Security Act requires the TPM to meet TTW program requirements, including Employment Network (EN) recruitment, QA, training, audits, dispute resolution, outreach, payments, managing the Ticket Help Line, website.

The contract mandates that the Third Party Manager (TPM) fully comply with all requirements under Section 1148 of the Social Security Act as they pertain to the Ticket to Work (TTW) program. This includes the active recruitment of Employment Networks (ENs), ensuring quality assurance, delivering comprehensive training programs, conducting regular audits, and resolving disputes between participants and service providers. The TPM is also responsible for executing targeted outreach initiatives to expand program awareness and participation, managing all payment disbursements consistent with program guidelines, and operating the official Ticket Help Line to support beneficiaries and ENs. Additionally, the TPM must maintain and update the TTW program website to ensure accurate, accessible, and timely information is available to the public, stakeholders, and participants. All activities must align with the Social Security Administration’s mandates to promote employment outcomes for individuals receiving Social Security benefits.