This Solicitation opportunity from Government of Canada was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Service d'un centre d'appel en dehors des heures de bureau de la SHDM (secteur résidentiel)

Closed

20141616International

Submission Closed05/27/2026, 03:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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DEADLINE

Workforce Staffing & Operational ManagementThis subcontract for the Oklahoma Insurance Department focuses on Workforce Staffing and Operational Management to support State-Based Exchange Contact Center projects. The selected provider will be responsible for the end-to-end management of the customer service representative workforce, including recruiting, onboarding, training, and ongoing management. Key operational requirements include utilizing workforce management and quality monitoring tools for forecasting and scheduling to ensure a fully staffed environment that consistently meets defined service level agreements. Due to the nature of the work, the contractor must possess specific experience in healthcare or Marketplace programs to effectively scale staffing levels during seasonal peaks. Interested parties should note that the response deadline for this opportunity is November 19, 2026.

Oklahoma Insurance Department

POSTED

DEADLINE

RFP for State Based Exchange Contact Center

Solicitation # EV00000990

The Oklahoma Insurance Department, through the Office of Management and Enterprise Services, is soliciting proposals to establish a State Based Exchange Contact Center. This center will serve as a centralized hub for Marketplace-related consumer assistance, providing frontline support, specialized operational issue resolution, and inbound mail and document processing. The contract includes an initial term ending December 31, 2027, with four optional one-year renewals extending through December 31, 2031. Award selection is based on best value, evaluating a combination of technical and cost factors after a pass/fail assessment of mandatory qualifications. The selected supplier must adhere to rigorous security and compliance standards, including MARS-E / ARC-AMPE compliance, annual SOC 2 Type II certifications, and adherence to ADA and WCAG accessibility standards. Key operational requirements include the designation of a Security Officer and the implementation of industry-standard physical security for document handling. Pricing must be submitted via a specific cost proposal form, with separate pricing for language access services and optional capabilities such as AI-enabled interactions and outbound calling. All travel expenses must be included in the total bid price, and the state is exempt from state sales, use, and excise taxes.

Oklahoma Insurance Department

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DEADLINE

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DEADLINE

Solicitation # N69199HRBCCFY272

The Department of the Navy (DON) is seeking a contractor to establish and operate the Civilian Human Resources Benefits Contact Center (HRBCC), a dedicated single-service center providing technical guidance and support to current, separated, and prospective Navy civilian employees worldwide. This Firm-Fixed-Price commercial contract, set aside for 8(a) small businesses under NAICS 561422, requires the provision of all personnel and management necessary to advise employees on federal benefit programs, including FEHB, FEGLI, TSP, FEDVIP, FSAFEDS, and FLTCIP, as well as retirement support via the Online Retirement Application. The center will operate Monday through Friday from 7:30 AM to 7:30 PM ET, with extended hours during the final three business days of open season. Key personnel requirements include a Contact Center Manager, Lead Functional Assistant, and Computer Specialist, with strict limitations on substitutions during the first 120 days of performance. The contractor must adhere to rigorous security and compliance standards, including DFARS 252.204-7012 for safeguarding Controlled Unclassified Information, providing a secure document upload portal, and ensuring ADA compliance through toll-free TTY/TDD capabilities. Performance will be measured via a Quality Assurance Surveillance Plan (QASP) utilizing AI-assisted scoring for 100% of inbound calls. Interested respondents must provide capability statements, relevant past performance from the last five years, and verification of their facilities clearance level or DCSA NISS status.

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HHS Employee Service Center Call Center OperationsThe HHS Employee Service Center Call Center Operations is a subcontract for the Texas Health and Human Services Commission to operate a branded customer service center. The provider will deliver first-tier support for payroll, HR, and leave inquiries, operating Monday through Friday from 7:00 AM to 7:00 PM CT. The scope of work includes managing call center operations and employee support while utilizing CRM, IVR, and telephony systems to route complex issues to HR specialists. The contractor must adhere to strict Service Level Agreements regarding response times to ensure efficient service delivery. This opportunity falls under NAICS code 561422, with a response deadline set for November 30, 2026.

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Banking Customer Service Support ServicesThis subcontract for Banking Customer Service Support Services provides specialized customer service capabilities for prime contractors working on State University of New York Stony Brook banking projects. The scope of work includes managing university-specific banking inquiries, troubleshooting account issues, and maintaining service protocols through the use of secure communication portals and CRM software. The primary objective is to deliver ongoing support and enhance service capability metrics. Compliance is a critical component of the contract, requiring strict adherence to New York State Banking Laws and the completion of GLBA privacy training. Interested parties should note that the response deadline is December 8, 2026, and the project falls under NAICS code 561422.

State University of New York

POSTED

8 days ago

DEADLINE

in about 1 month

AI Contract Overview

The contract seeks to establish a call center service to support residential tenants of the Société d'habitation et de développement de Montréal outside regular business hours, ensuring timely assistance to prevent bodily harm or property damage. The service must be available to handle tenant inquiries and emergencies when SHDM’s offices are closed, providing critical support to maintain safety and minimize risks. The procurement is issued under solicitation number 20141616 with a NAICS code of 561422 and is classified as a federal solicitation managed by the Government of Canada through SHDM. Responses are due by May 27, 2026, at 3:30 p.m., and the contract will be performed in Montréal. The primary point of contact is SHDM Approvisionnement, serving as the Contracting Authority for this requirement.

General Info

Call center contracted to handle after-hours tenant calls in Montréal, minimizing injury and property damage.

Agency

Government of Canada → Société d'habitation et de développement de Montréal

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Montréal, CAN

Set-Aside

NONE

Documents

No documents available

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AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 20

Solicitation

Response DeadlineMay 27

Deadline has passed

Submission Closed

05/27/2026, 03:30:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Société d'habitation et de développement de Montréal

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Société d'habitation et de développement de Montréal

Office AddressN/A

Contacts

SHDM ApprovisionnementContracting Authority

Full Description

Le Mandat consiste à obtenir les services d’un centre d’appel pour répondre aux appels des locataires en dehors des heures de bureau de la SHDM afin de leur venir en aide et réduire les dommages corporels ou matériels.

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