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This Solicitation opportunity from Department Of Homeland Security was posted on November 5, 2020. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Solicitation: USCIS Records Operations Support Services (ROSS)

Awarded
70SBUR20R00000005Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561110
New
SLED
Child & Eldercare Committee Oversight
Solicitation # 77250
The State of Vermont Department of Human Resources is seeking one or more contractors to provide comprehensive administrative and facilitative support for the Child and Eldercare Committee. The scope of work includes managing committee meeting preparations such as announcements and minutes, overseeing the entire lifecycle of child and eldercare reimbursement applications from distribution to the drafting of approval or denial letters, acting as a liaison with Child Care Resource and Referral contractors, and promoting the benefit through communications and benefit fairs. The solicitation, posted on October 26, 2026, requires electronic submissions by November 13, 2026, in a single searchable PDF. Evaluation will be based on the best interest of the state, considering the bidder's methodology, experience, cost, and timeline, with preference given to resident bidders. Contractors must adhere to strict security standards consistent with NIST SP 800-53 and FIPS 200, and they must securely dispose of state data within thirty days of a request or contract termination. Financial and compliance requirements include net 30 payment terms and mandatory registration with the Vermont Secretary of State. Bidders must provide a price schedule based on hourly labor rates and may be required to submit a Best and Final Offer or participate in presentations. Depending on the bid amount, contractors may need to provide certifications regarding lobbying, climate change considerations, and worker classification compliance, as well as detailed subcontractor reporting including workers compensation insurance providers.
Department of Economic Development

POSTED

3 days ago

DEADLINE

in 15 days

AI Contract Overview

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Solicitation 70SBUR20R00000005 is a request for Records Operations Support Services (ROSS) for U.S. Citizenship and Immigration Services (USCIS), specifically supporting the National Records Center (NRC), NRC Extension Site-1, and the Harrisonburg File Storage Facility. This 8(a) competed set-aside procurement, under NAICS code 561110, involves records operations, maintenance, and transportation services. The scope of work includes correspondence operations, file management, retirements, scanning, digitization, and the secure transportation of immigration records, including those classified at the SECRET level. The contract utilizes a Firm Fixed Price (FFP) structure with CLINs covering NRC file management, retirements, index scanning, and mailroom/warehouse operations. The procurement includes rigorous security and performance requirements. Contractors must adhere to security standards for accessing National Security Information, including Facility Security Clearances (FCL) and background investigations via SF-85P and DHS Form 11000-25. Personnel are subject to mandatory DHS/USCIS security and integrity training, as well as specific standards for handling Criminal History Record Information (CHRI) in compliance with FBI CJIS Security Policy. Performance is monitored through a Performance Requirement Summary (PRS) that utilizes ANSI standards for quality assurance sampling and a monetary deduction schedule for failing to meet Acceptable Quality Levels (AQLs). Administrative requirements include the submission of a Project Management Plan (PMP) covering organization, communications, security, and quality control. The solicitation process involved multiple amendments to refine the Performance Work Statement (PWS), update vendor pricing templates, and clarify corporate experience thresholds for Phase II evaluations. A related award record indicates that Koniag Brillient, LLC was awarded a contract for these services in the amount of 102,967,922.56, with performance located in Lees Summit, Missouri.

General Info

NAICS

561110 - Office Administrative Services

Place of Performance

Lees Summit, MO, 64002, USA

Set-Aside

8A

Documents

38

70SBUR20R00000005 Amendment 0001

PDF, High priority: read this first78 pages · amendment
High

70SBUR20R00000005 Amendment 0002

PDF, High priority: read this first77 pages · amendment
High

70SBUR20R00000005 Amendment 0003

PDF, High priority: read this first78 pages · amendment
High

70SBUR20R00000005 Amendment 0004

PDF, High priority: read this first92 pages · amendment
High

70SBUR20R00000005 Amendment 0005

PDF, High priority: read this first77 pages · amendment
High

70SBUR20R00000005 Amendment 0005 Summary of Changes

PDF, High priority: read this first2 pages · amendment
High

70SBUR20R00000005 Amendment 0006

PDF, High priority: read this first1 page · amendment
High

70SBUR20R00000005 Amendment 04 - ROSS PWS

PDF, High priority: read this first72 pages · amendment
High

70SBUR20R00000005 - Records Operations Support Services (ROSS) PWS

PDF, High priority: read this first70 pages · sow
High

70SBUR20R00000005 ROSS Industry Q&A

PDF, High priority: read this first14 pages · q-and-a
High

70SBUR20R00000005 ROSS Re-compete Q&A

PDF, High priority: read this first14 pages · q-and-a
High

70SBUR20R00000005 - ROSS Re-compete Q&A

PDF, High priority: read this first3 pages · q-and-a
High

Amendment 04 - Attachment 07 Deliverables Listing

PDF, High priority: read this first3 pages · sow
High

Amendment 04 - RFP Attachment 5 Vendor Pricing Template

XLS, High priority: read this first8 pages · amendment
High

Amendment 4 - Attachment 04 Definitions and Acronyms

PDF, High priority: read this first23 pages · amendment
High

Amendment 4 - ROSS Performance Requirement Summary (PRS)

PDF, High priority: read this firstamendment
High

Attachment 02: Project Management Plan Template

PDF, High priority: read this first10 pages · specifications
High

Attachment 04 - Definitions and Acronyms

PDF, High priority: read this first23 pages · sow
High

Attachment 08 - Training Requirements

PDF, High priority: read this first1 page · sow
High

Attachment 3 - Criminal History Record Information (CHRI) Document

PDF, High priority: read this first18 pages · specifications
High

Attachment 3 - Performance Requirements Summary (PRS)

PDF, High priority: read this first68 pages · sow
High

Attachment 5 - Vendor Pricing Template

XLS, High priority: read this first8 pages · specifications
High

Attachment 7 - Deliverables Listing

PDF, High priority: read this first3 pages · sow
High

RFP 70SBUR20R00000005 Attachment 2 - Wage Determination 2015-4309

PDF, High priority: read this first12 pages · wage-determination
High

RFP 70SBUR20R00000005 Attachment 2 - Wage Determination 2015-5105

PDF, High priority: read this first12 pages · wage-determination
High

RFP Attachment 4 - USCIS Security Requirements

PDF, High priority: read this first7 pages · specifications
High

USCIS Records Operations Support Services (ROSS) RFP

PDF, High priority: read this first83 pages · rfp
High

USCIS ROSS Compliance Matrix (Attachment 6)

PDF, High priority: read this first2 pages · compliance-matrix
High

70SBUR20R00000005 Attachment 7 - Question Submission Form

XLSX, Low priority2 pages · q-and-a
Low

70SBUR20R00000005 Attachment 8 - Past Performance Questionnaire

PDF, Low priority2 pages · past-performance
Low

70SBUR20R00000005 ROSS Re-compete Q&A

PDF, Low priority19 pages · q-and-a
Low

70SBUR20R00000005 ROSS Re-compete Q&A

PDF, Low priority14 pages · q-and-a
Low

70SBUR20R00000005 ROSS Re-compete Q&A

PDF, Low priority18 pages · q-and-a
Low

70SBUR20R00000005 ROSS Re-compete Q&A

PDF, Low priority15 pages · q-and-a
Low

70SBUR20R00000005 - ROSS Re-compete Q&A

PDF, Low priority15 pages · q-and-a
Low

70SBUR20R00000005 - ROSS Re-compete Q&A

PDF, Low priority14 pages · q-and-a
Low

DHS Form 11000-6 Non-Disclosure Agreement

PDF, Low priority3 pages · other
Low

PWS Reserved Pages Attachment 5.6.9.10

PDF, Low priorityother
Low

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Timeline

12 updates
PhaseAwarded
Posted

Solicitation

Notice updated

Response deadline changed from Sep 16, 2020 to Sep 23, 2020. The notice description changed.

Notice updated

The notice description changed.

Notice updated

Response deadline changed from Sep 23, 2020 to Oct 1, 2020. The notice description changed.

Notice updated

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Notice updated

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Notice updated

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Notice updated

Response deadline changed from Oct 1, 2020 to Oct 6, 2020. The notice description changed.

Notice updated

The notice description changed.

Notice updated

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Notice updated

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Notice updated

The notice description changed.

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts
Sarah E. Rizner
William C Wilson

Full Description

Show more
**11/05/2020**: An updated Question and Answer Document has been posted. The document is titled "9.QA RFP Response". This is a solicitation for Records Operations Support at the USCIS National Records Center. Please see the attached solicitation document, 70SBUR20R00000005, and all associated attachments, for further information.

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
Wired Telecommunications Carriers

POSTED

about 22 hours ago

DEADLINE

in 14 days
View Details

Earlier notices in this NAICS code

Posted before this notice, open and closed

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