This Solicitation opportunity from Florida was posted on March 13, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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SS-19-022 (Hitachi) Thales ATC Maintenance & Support

Closed

153945State & Local

Submission Closed04/02/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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SLED

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Workforce Staffing & Operational ManagementThis subcontract for the Oklahoma Insurance Department focuses on Workforce Staffing and Operational Management to support State-Based Exchange Contact Center projects. The selected provider will be responsible for the end-to-end management of the customer service representative workforce, including recruiting, onboarding, training, and ongoing management. Key operational requirements include utilizing workforce management and quality monitoring tools for forecasting and scheduling to ensure a fully staffed environment that consistently meets defined service level agreements. Due to the nature of the work, the contractor must possess specific experience in healthcare or Marketplace programs to effectively scale staffing levels during seasonal peaks. Interested parties should note that the response deadline for this opportunity is November 19, 2026.

Oklahoma Insurance Department

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DEADLINE

RFP for State Based Exchange Contact Center

Solicitation # EV00000990

The Oklahoma Insurance Department, through the Office of Management and Enterprise Services, is soliciting proposals to establish a State Based Exchange Contact Center. This center will serve as a centralized hub for Marketplace-related consumer assistance, providing frontline support, specialized operational issue resolution, and inbound mail and document processing. The contract includes an initial term ending December 31, 2027, with four optional one-year renewals extending through December 31, 2031. Award selection is based on best value, evaluating a combination of technical and cost factors after a pass/fail assessment of mandatory qualifications. The selected supplier must adhere to rigorous security and compliance standards, including MARS-E / ARC-AMPE compliance, annual SOC 2 Type II certifications, and adherence to ADA and WCAG accessibility standards. Key operational requirements include the designation of a Security Officer and the implementation of industry-standard physical security for document handling. Pricing must be submitted via a specific cost proposal form, with separate pricing for language access services and optional capabilities such as AI-enabled interactions and outbound calling. All travel expenses must be included in the total bid price, and the state is exempt from state sales, use, and excise taxes.

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Solicitation # N69199HRBCCFY272

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Banking Customer Service Support ServicesThis subcontract for Banking Customer Service Support Services provides specialized customer service capabilities for prime contractors working on State University of New York Stony Brook banking projects. The scope of work includes managing university-specific banking inquiries, troubleshooting account issues, and maintaining service protocols through the use of secure communication portals and CRM software. The primary objective is to deliver ongoing support and enhance service capability metrics. Compliance is a critical component of the contract, requiring strict adherence to New York State Banking Laws and the completion of GLBA privacy training. Interested parties should note that the response deadline is December 8, 2026, and the project falls under NAICS code 561422.

State University of New York

POSTED

8 days ago

DEADLINE

in about 1 month

AI Contract Overview

The Jacksonville Transportation Authority intends to award a sole source contract to Hitachi Rail GTS USA, Inc., the original equipment manufacturer, for the maintenance and support of the Automatic Train Control (ATC) system. This contract ensures continuous, 24/7 technical support, including access to a dedicated Customer Call Center staffed by Technical Support Specialists. The service aims to maintain the reliability and safety of the train control systems critical to transit operations. The contract, identified as SS-19-022, is posted under solicitation number 153945 with a deadline for responses set for April 2, 2025. It is valued between $500,000 and $2,000,000 and is managed by the Jacksonville Transportation Authority in Florida. Interested parties can contact Dee Bledsoe via email or phone for further details. The procurement process emphasizes the importance of engaging the original equipment manufacturer to ensure compatibility and optimal system performance.

General Info

Agency

Florida → Jacksonville Transportation Authority

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

FL, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedMar 13

Solicitation

Response DeadlineApr 2

Deadline has passed

Submission Closed

04/02/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida → Jacksonville Transportation Authority

Contacts1 person available

OfficeN/A

Organization / AgencyFlorida → Jacksonville Transportation Authority

Office AddressN/A

Contacts

Dee Bledsoe

contact@example.gov

+1 (555) 000-0000

Full Description

The Purpose of this announcement is to express the intent of The Jacksonville Transportation Authority to award a Sole Source Contract to Hitachi Rail GTS USA, Inc. (formerly Ground Transportation Systems USA, Inc dba Thales Transport and Security), the original equipment manufacturer, to provide Automatic Train Control (ATC) Maintenance and Support. This service will be provided 24 hours a day, 7 days per week and will have a Customer Call Center Phone Number to reach a Technical Support Specialist.

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